London rental e-scooter trial
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1162 Londoners have responded | 05/07/2023 - 17/10/2023

Have you seen rental e-scooters around London? They are two wheeled scooters with small, electric motors, available from approved operators Dott, Lime and TIER.
Rental e-scooters are the only legal way to ride an e-scooter in London.
They are part of a national trial of e-scooters – approved by the Department of Transport – which enables people to use greener transport.
Scroll down to read more about the trial and add your comments at the bottom.
London’s rental e-scooters have been available since June 2021. You can rent them in these 10 boroughs:
- Camden
- City of London
- Ealing
- Hammersmith and Fulham
- Kensington and Chelsea
- Lambeth
- Richmond upon Thames
- Southwark
- Tower Hamlets
- Westminster
Safety is at the heart of London’s e-scooter trial. Rental e-scooters in London have safety features which exceed the minimum standards set by the Government, including:
- The speed limit is capped at 12.5 miles per hour
- Lights at the front and rear are always switched on during any rental
- Drivers must be 18+ and hold a valid driver’s licence (provisional or full)
- Unique identification number on every vehicle in case of any problems
Following a new TfL report on the first 18 months of the trial, City Hall is working with Transport for London’s E-scooter Trial Team to learn more about Londoners’ views of the rental scheme so far.
Lizzy from TfL and Vanessa from City Hall will be reading your comments and sharing them with rental scheme operators and boroughs to help make the scheme better. Your ideas will also feed into the evaluation of the trial. The team aren’t able to feedback on private scooters as this is not within their remit.
Join our discussion
- What do you think of the e-scooter rental scheme in London?
- Have you rented an e-scooter in London before? What did you use if for? Or why haven’t you yet given it a go?
- If you have rented an e-scooter in London before, what was your experience like? How likely or unlikely are you to do this again and why?
- If you haven’t rented an e-scooter in London before, how likely or unlikely are you to do this in the future? Why?
- If you live, visit, work or study in one of the boroughs where rental e-scooters are available, what has been the main impact of the scheme? Has this been positive, negative or neutral and if so, why?
- Have you seen or used rental e-bikes provided by Dott, Lime, TIER and Human Forest around London? If so, how do you think they compare to rental e-scooters?
The discussion ran from 12 July 2023 - 17 September 2023
Closed
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Community Member 2 years agoThese things are a menace. They are dumped all over the place, in the middle of the street so cars cannot move, in the middle of pavements as opposed to the side, - thus causing a hazard for blind people and stopping people with...
Show full commentThese things are a menace. They are dumped all over the place, in the middle of the street so cars cannot move, in the middle of pavements as opposed to the side, - thus causing a hazard for blind people and stopping people with pushchairs, etc. People on scooters to not keep to the speed limit and rush past everybody without care. I am surprised there are not more accidents. In our narrow streets it is difficult enough to negotiate other cars and cyclists without these scooters rushing at a ridiculous speed with any consideration for anyone.
Show less of commentTiny-Clanger
Community Member 2 years agoNot available in my borough although illegal ones abound usually driven by youngsters.
Show full commentin theory rental schemes are a good idea BUT scooters are often dumped any old place blockingvpavements or causing a hazard for the visually impaired...
Not available in my borough although illegal ones abound usually driven by youngsters.
Show less of commentin theory rental schemes are a good idea BUT scooters are often dumped any old place blockingvpavements or causing a hazard for the visually impaired. Some way of making safety helmets available would make it more attractive. Compulsory training in road safety before allowing riders to join a scheme
ldwgf
Community Member 2 years agoStave Hill Ecology Park is a dumping ground for several of these dockless also there has been 1 on cow Lane by the Primary school for 8 days. It was in the middle of the path but 3 days ago someone has moved it to the grass by the school...
Show full commentStave Hill Ecology Park is a dumping ground for several of these dockless also there has been 1 on cow Lane by the Primary school for 8 days. It was in the middle of the path but 3 days ago someone has moved it to the grass by the school gates
Show less of commentAnita_Bonita
Community Member 2 years agoI think it would be interesting to integrate the rental of e-scooters with major train terminals such as Waterloo. I would definitely use them more if they were available at major train stations.
Perhaps it would be good to increase...
Show full commentI think it would be interesting to integrate the rental of e-scooters with major train terminals such as Waterloo. I would definitely use them more if they were available at major train stations.
Perhaps it would be good to increase publicity on the availablilty of rental e-scooters in London and surrounding boroughs.
Looking forward to using this service more in the future.
Thank you to the Department of Transport for offering this service.
Show less of commentldwgf
Community Member 2 years agoadditionally no one on these death traps wear safety gear, these companies must be made liable for any and all injuries to those using them and the other people harmed by them
additionally no one on these death traps wear safety gear, these companies must be made liable for any and all injuries to those using them and the other people harmed by them
JayTee
Community Member 2 years agoI’ve seen a few of these in odd places presumably dumped. As a 68 year old I wouldn’t dream of using one!
Show full commentI’ve seen a few of these in odd places presumably dumped. As a 68 year old I wouldn’t dream of using one!
Show less of commentapmatthews
Community Member 2 years agoMy main knowledge of e-scooters is from nearly being knocked over by them several times stepping out of my front gate onto the pavement.
They are dangerous. Riders should have to use them on the road, not the pavement; and should have a...
Show full commentMy main knowledge of e-scooters is from nearly being knocked over by them several times stepping out of my front gate onto the pavement.
They are dangerous. Riders should have to use them on the road, not the pavement; and should have a driving licence before being allowed to rent them, with rental codes enabling identification and prosecution in the case of an accident.
They are driven too fast, in the wrong place, by young people who when on the road jump the lights, pull out past parked cars with no signals with no consideration for other road users and pedestrians.
Show less of commentldwgf
Community Member 2 years agoIt's exactly the same in Southwark, I have seen people being knocked over, Pavement riding and also cars parking on walkways MUST be stopped. Pedestrians are always at the bottom of the pile, but we should have priority over all public...
Show full commentIt's exactly the same in Southwark, I have seen people being knocked over, Pavement riding and also cars parking on walkways MUST be stopped. Pedestrians are always at the bottom of the pile, but we should have priority over all public spaces: and pavements reserved exclusively for walkers, wheelchairs and buggies
Show less of commentsally700
Community Member 2 years agoI’ve seen people riding e-scooters and bikes on the pavements, not stopping at crossing etc. You can’t hear them coming and, as someone with mobility problems, they terrify me. The police don’t do anything about the illegal ones but then...
Show full commentI’ve seen people riding e-scooters and bikes on the pavements, not stopping at crossing etc. You can’t hear them coming and, as someone with mobility problems, they terrify me. The police don’t do anything about the illegal ones but then they don’t do anything about any of the crime in London. It feels like anything goes now. Cyclist on the pavements, e-scooters overtaking cars.
Show less of commentSelby74
Community Member 2 years agoI think e-scooters are an excellent, environmentally friendly, quick way of getting around towns and cities and I can't understand why they haven't been legalised already.
I don't believe they represent any more danger than bikes and are...
Show full commentI think e-scooters are an excellent, environmentally friendly, quick way of getting around towns and cities and I can't understand why they haven't been legalised already.
I don't believe they represent any more danger than bikes and are certainly safer than cars. It's sad that the default in this country is "no", they're perfectly acceptable in other countries and should be here too.
As long as the speed is fixed and they are geo fenced to an area I can't see a problem with them and could fill a niche for those who can't (or won't) drive but aren't physically able (or want) to cycle.
The only issue I can foresee is that they do tend to be abandoned anywhere when not needed which could cause an obstruction but this is also the case with other hire bikes too.
Perhaps this can be overcome with proper docking bays?
Will they be abused by a minority of individuals? Probably, but the same can be also be said of bikes, motorbikes and cars and those who are caught should be punished under existing laws.
In any case it should always be remembered that the main threat to public safety on our roads comes from motorists.
Show less of commentapmatthews
Community Member 2 years agoIf the speed is fixed it's still too high - high enough to cause injury if ridden irresponsibly - as are ebikes..
Show full commentIf the speed is fixed it's still too high - high enough to cause injury if ridden irresponsibly - as are ebikes..
Show less of commentJade D
Community Member 2 years agoI know what you mean, but those are faults of the riders, not the scooters, the ones which are not ridden or parked ( abandoned) are simply not noticed. I don’t think everyone rides dangerously, I think we only really notice and remember...
Show full commentI know what you mean, but those are faults of the riders, not the scooters, the ones which are not ridden or parked ( abandoned) are simply not noticed. I don’t think everyone rides dangerously, I think we only really notice and remember those who do.
Show less of commentJade D
Community Member 2 years agoI have seen these scooters many times in boroughs which are not on that list! I think they look like a good way to get around, in general. The only real gripe I have about them is that they are often abandoned in inappropriate places -...
Show full commentI have seen these scooters many times in boroughs which are not on that list! I think they look like a good way to get around, in general. The only real gripe I have about them is that they are often abandoned in inappropriate places - blocking pavements and paths.
Show less of commentldwgf
Community Member 2 years agoThese along with the dockless bikes, scooter are a serious hazard across London. They are easy stolen and used by very young children I see this daily. The users are inconsiderate and leave the machines in the middle of pavement meaning...
Show full commentThese along with the dockless bikes, scooter are a serious hazard across London. They are easy stolen and used by very young children I see this daily. The users are inconsiderate and leave the machines in the middle of pavement meaning pedestrians, wheelchair users & buggies have to walk past in the road. On my estate there are 5 lime bikes 3 of the blue ones and 7 scooters that the kids use and leave blocking the stairs, the walk ways. Despite the companies being informed nothing is done it has been this way for over 6 weeks. In our Nature Reserve the scooters and bikes are dumped. It is extremely irresponsible to allow these dockless dangerous items to be littered across the city
Show less of commenthundchen
Community Member 2 years agoI am an ex-cyclist and strongly opposed to e scooters. I am in my 70s, living alone, with osteoporosis; being knocked by an escooter, or tripping over an escooter could disable me. I live close to Camden which has escooters.
The...
Show full commentI am an ex-cyclist and strongly opposed to e scooters. I am in my 70s, living alone, with osteoporosis; being knocked by an escooter, or tripping over an escooter could disable me. I live close to Camden which has escooters.
The scooters are very heavy, their small wheels make them vulnerable to toppling their riders on potholes; the high centre of gravity makes them less stable.
They offer no exercise for the rider and I can not see how they are useful for short trips as (unlike a bike) you can not safely carry shopping. Surely we should encourage people to walk short distances – better for their health and carbon emissions.
These questions seemed designed to get a positive response. e.g. the question on where you would like to see them: nowhere was not an answer.
Show less of commentCedders
Community Member 2 years agoWe all need to be mindful of people who might be frail. I'd like to see more quantified evidence of the risks we are talking about: there's some linked on Wikpedia articles on Motorized scooters including mention of traumatic brain injuries...
Show full commentWe all need to be mindful of people who might be frail. I'd like to see more quantified evidence of the risks we are talking about: there's some linked on Wikpedia articles on Motorized scooters including mention of traumatic brain injuries, and a 2020 Select Committee report on E-scooters: pavement nuisance or transport innovation?. Deliveroo etc cyclists ignoring restrictions on pavements can be pretty alarming and I end up telling them they should be on the road, but haven't yet had to for e-scooters.
Instability is said to be more a result of small wheel size (less angular momentum and gyroscopic stability) than high centre of gravity (which is approximately the centre of gravity of the rider; a higher centre of gravity should make it easier to balance, like it's easier to hold a stick upright if it has a weight at the top. )
I still think a rental scheme is a way to encourage the wider population into responsible e-scooter use. Committee conclusions seem sensible. We want to avoid what happened in Paris.
Show less of commentCedders
Community Member 2 years agoIs the point about centre of gravity relevant to the point about shopping? Surely shopping can be carried in a backpack on an e-scooter.
Show full commentIs the point about centre of gravity relevant to the point about shopping? Surely shopping can be carried in a backpack on an e-scooter.
Show less of commentgerard332
Community Member 2 years agoI think they are a good idea, but need designated parking bays on the road.
Show full commentI think they are a good idea, but need designated parking bays on the road.
Show less of commentjaredjeya
Community Member 2 years agoI’m a keen cyclist and I’m very supporting of bike hire schemes - those should be rolled out further, and e-bikes should be allowed to go faster - at the very least, 20mph so they can safely keep up with traffic on London streets instead of...
Show full commentI’m a keen cyclist and I’m very supporting of bike hire schemes - those should be rolled out further, and e-bikes should be allowed to go faster - at the very least, 20mph so they can safely keep up with traffic on London streets instead of risking dangerous overtakes. I would love to be able to walk 2 minutes and get on a e-bike anywhere in London (for when I’ve left my bike at home or, like right now, when I need to get it to a repair shop!)
However, I’m strongly opposed to e-scooters. They strike me as dangerous: unlike a bicycle, they require no real skill to get on, which means completely inexperienced road users are then whizzing at high speeds through traffic and putting themselves into dangerous situations. Additionally, they’re small and nimble enough that their users seem to think they can be ridden on pavements, and can be ridden by multiple people at once creating even more danger. I think this is an issue for both riders and other vulnerable road users (including pedestrians).
The only benefit is that they take up less pavement space than dockless e-bikes, but the latter should be limited to on-road parking (e.g. replacing parking bays with cycle parking) and large public spaces anyway, and then that would solve the issue.
Show less of commentKarl Sabino
Community Member 2 years agoI’ma cyclist too: but whenever I’m out there’s obviously people on ebikes that are just unsafe: hire bikes and personal ones, and delivery folk are just the worst.
I’d be in favour of raising the speed limit too, but I would do that with...
Show full commentI’ma cyclist too: but whenever I’m out there’s obviously people on ebikes that are just unsafe: hire bikes and personal ones, and delivery folk are just the worst.
I’d be in favour of raising the speed limit too, but I would do that with licensing: e-bikes locked below 10pm, unlicensed. Over that, licensed.
it might be infeasible, but that’s what people said about driving licences too.
Show less of commentScimitar55
Community Member 2 years agoI thonk scooters should be banned. They are dangerous to pedastrians and riders. Roads are in too poor a state of repair for their use and they are all too often uded on pavements.
Show full commentI thonk scooters should be banned. They are dangerous to pedastrians and riders. Roads are in too poor a state of repair for their use and they are all too often uded on pavements.
Show less of commentDiane Stacy
Community Member 2 years agoScooters are even more dangerous than bikes. The riders ignore red traffic lights, ride at speed on pavements and weave in an out of traffic making it nerve-racking for anyone in a vehicle and terrifying for pedestrians. I frequently see...
Show full commentScooters are even more dangerous than bikes. The riders ignore red traffic lights, ride at speed on pavements and weave in an out of traffic making it nerve-racking for anyone in a vehicle and terrifying for pedestrians. I frequently see two people on one scooter. I see drunk people and under 14s on scooters. It may be illegal, but who cares? The police can't, and shouldn't have to, manage them. Walking and enjoying our fascinating city has been ruined in just a few short years. These scooters, cycles together with their extra lanes and facilities have made central London very unpleasant.
When riders finish with the scooters, they just thrown them on the floor - anywhere. They block pavements, even the sloping parts of pavements, which were put there for wheel chair users/people with mobility issues.
Asking for our comments is one thing, but I am very sceptical about any help.
Show less of commentrose.galvin
Community Member 2 years agoI totally agree with all of the above. Many are ridden by young teenagers wearing no protection. They are silent in their approach and ride on roads and pavements indiscriminately, posing a risk to pedestrians and being at risk from...
Show full commentI totally agree with all of the above. Many are ridden by young teenagers wearing no protection. They are silent in their approach and ride on roads and pavements indiscriminately, posing a risk to pedestrians and being at risk from drivers and cyclists. They pay little to no attention to traffic lights and zebra crossing - as a pedestrian I have narrowly escaped being run over at crossings by scooters ( and hire bikes) that ride through red lights.
Show less of commentOffroadrunner
Community Member 2 years agoThe trial has been a farce as there are so many e-scooters around that it's impossible to tell which ones are rental. I live in Croydon where there is no legal scheme but travel several times a week to Southwark and there is no discernible...
Show full commentThe trial has been a farce as there are so many e-scooters around that it's impossible to tell which ones are rental. I live in Croydon where there is no legal scheme but travel several times a week to Southwark and there is no discernible difference in volume of e-scooters or behaviours. They are ridden, mostly on the pavement and not confined to any particular age. I've had as many dangerous encounters with mums on phones returning from dropping their kid at school as I have with what some might perceive as "young tearaways". There is no visible enforcement and they are dangerous when used on pavements - that would equally apply to owned and rental scooters. I also note that the currently dock-less cycle hire schemes have resulted in bikes being dumped often outside schools, across pavements, in driveways, etc and it's difficult to see how a wider rental e-scooter programme would be any different. The elderly and visually/physically impaired have enough difficulties getting around without these obstacles to add to it.
Show less of commentWill_S
Community Member 2 years agoI am broadly supportive of the scheme - as a cyclist I was initially concerned but I haven't really encountered issues with e-scooters. Having been sceptical I tried one a few weeks ago vis Lime hire and found it to be fun and quite relaxed...
Show full commentI am broadly supportive of the scheme - as a cyclist I was initially concerned but I haven't really encountered issues with e-scooters. Having been sceptical I tried one a few weeks ago vis Lime hire and found it to be fun and quite relaxed as a way to travel. I think the speed restriction is essential and the nedd for some kind of proficiency test (if not a driving licence). The scheme has been MUCH better managed in London that it was in Paris - it became impossible to navigate pavements in Paris with e-scooters being dumped everywhere. In London the card you pay to use the e-scooter can be charged if you do not leave it in a authorised bay.
I would absolutely support an extension of the scheme but much tougher legislation/policing is needed on the sale and use of privat e-scooters.
Show less of commentTeabush
Community Member 2 years agoIt seems to me that all users of these scooters are ridden by young people who have no idea of the risks they are taking, or the potential to injure others
Show full commentIt seems to me that all users of these scooters are ridden by young people who have no idea of the risks they are taking, or the potential to injure others
Show less of comment