London rental e-scooter trial
Closed
1162 Londoners have responded | 05/07/2023 - 17/10/2023

Have you seen rental e-scooters around London? They are two wheeled scooters with small, electric motors, available from approved operators Dott, Lime and TIER.
Rental e-scooters are the only legal way to ride an e-scooter in London.
They are part of a national trial of e-scooters – approved by the Department of Transport – which enables people to use greener transport.
Scroll down to read more about the trial and add your comments at the bottom.
London’s rental e-scooters have been available since June 2021. You can rent them in these 10 boroughs:
- Camden
- City of London
- Ealing
- Hammersmith and Fulham
- Kensington and Chelsea
- Lambeth
- Richmond upon Thames
- Southwark
- Tower Hamlets
- Westminster
Safety is at the heart of London’s e-scooter trial. Rental e-scooters in London have safety features which exceed the minimum standards set by the Government, including:
- The speed limit is capped at 12.5 miles per hour
- Lights at the front and rear are always switched on during any rental
- Drivers must be 18+ and hold a valid driver’s licence (provisional or full)
- Unique identification number on every vehicle in case of any problems
Following a new TfL report on the first 18 months of the trial, City Hall is working with Transport for London’s E-scooter Trial Team to learn more about Londoners’ views of the rental scheme so far.
Lizzy from TfL and Vanessa from City Hall will be reading your comments and sharing them with rental scheme operators and boroughs to help make the scheme better. Your ideas will also feed into the evaluation of the trial. The team aren’t able to feedback on private scooters as this is not within their remit.
Join our discussion
- What do you think of the e-scooter rental scheme in London?
- Have you rented an e-scooter in London before? What did you use if for? Or why haven’t you yet given it a go?
- If you have rented an e-scooter in London before, what was your experience like? How likely or unlikely are you to do this again and why?
- If you haven’t rented an e-scooter in London before, how likely or unlikely are you to do this in the future? Why?
- If you live, visit, work or study in one of the boroughs where rental e-scooters are available, what has been the main impact of the scheme? Has this been positive, negative or neutral and if so, why?
- Have you seen or used rental e-bikes provided by Dott, Lime, TIER and Human Forest around London? If so, how do you think they compare to rental e-scooters?
The discussion ran from 12 July 2023 - 17 September 2023
Closed
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Log into your accountMiceElf
Community Member 2 years agoA complete menace. Just a licence for mostly young men to dominate the roads and pavements and terrorise pedestrians
Show full commentA complete menace. Just a licence for mostly young men to dominate the roads and pavements and terrorise pedestrians
Show less of commentMicrobe
Community Member 2 years agoYou come across like an old fogie intolerant of the young. Commiserations :-)
Show full commentYou come across like an old fogie intolerant of the young. Commiserations :-)
Show less of commentMiceElf
Community Member 2 years agoTouched a nerve Microbe. Grow up.
Show full commentTouched a nerve Microbe. Grow up.
Show less of commentJo Fletcher
Community Member 2 years agoI use crutches to walk, and every day the pavements of London get more dangerous. I can't move quickly, but I am expected to make way for people riding e-scooters - and bikes, e- and otherwise, too. Crossing the road is an increasing...
Show full commentI use crutches to walk, and every day the pavements of London get more dangerous. I can't move quickly, but I am expected to make way for people riding e-scooters - and bikes, e- and otherwise, too. Crossing the road is an increasing nightmare, as the only people obeying the traffic lights are motor vehicles. E-scooters may be green, but they do not belong on pavements, any more than any sort of bicycle does.
Show less of commentkirk3217
Community Member 2 years agoThey need to all be banned as they are very dangerous to users, pedestrians and other road users! Most dont follow any rules of the road, they weave in and out of traffic, they mount pavements and they never stop at zebra crossings or...
Show full commentThey need to all be banned as they are very dangerous to users, pedestrians and other road users! Most dont follow any rules of the road, they weave in and out of traffic, they mount pavements and they never stop at zebra crossings or traffic lights often weaving dangerously around crossing pedestrians. I also worry about damage to my vehicle and other vehicles as they show no regard to damage they may cause, ive see on 3 occassions damage caused to vehicles and on all occassions they have just ignored it and ridden off.
Show less of commentCedders
Community Member 2 years agoI think having a legal e-scooter scheme is really important, as there is clearly major demand for this new, easy and environmentally-friendly means of transport. I do see students on e-scooters (presumably their own) at either end of the...
Show full commentI think having a legal e-scooter scheme is really important, as there is clearly major demand for this new, easy and environmentally-friendly means of transport. I do see students on e-scooters (presumably their own) at either end of the day, and can imagine why. Starting the scheme in central London makes sense - I either take cycle or tube into town, and if I've tubed it may want to get between events faster than I can walk.
The big problem with this scheme is that I never passed my driving test - it never really mattered in London. So the condition that you need a diving licence (misspelled as 'license' in the consultation, as is 'stationary') does to some extent defeat the object of the vehicle. I'm not sure if this is a national restriction, but think it should be lifted. Otherwise, people will continue to use them illegally and without good road etiquette.
Even though they are arguably motor vehicles, if they don't go faster than 20 mph, e-scooters should pose no more problems than a bike. I think rental and regulated private e-scooters should be permitted in roads and cycle lanes, but not of course on pavements or paths. Docking bays should be standardised so they can be used by multiple operators and be in a greater number of convenient locations. The convention of discarding bikes like Lime on pavements of course should be discouraged, but ideally by providing plenty of off-pavement places to discard them, such as parklets.
Show less of commentCedders
Community Member 2 years agoHa, 'driving licence', not 'diving licence'! Always happens when you point out other people's speeling mishtakes.
Show full commentHa, 'driving licence', not 'diving licence'! Always happens when you point out other people's speeling mishtakes.
Show less of commentCedders
Community Member 2 years agoRequirement for a driving licence is indeed a national restriction, which the select committee recommended lifting. Someone here recommended a proficiency test. Although a bit absurd, I wonder if the current requirement for a licence...
Show full commentRequirement for a driving licence is indeed a national restriction, which the select committee recommended lifting. Someone here recommended a proficiency test. Although a bit absurd, I wonder if the current requirement for a licence alleviates the worry that e-scooters are replacing walking rather than driving. London certainly needs infrastructure that is more bike-friendly like other European capitals.
Show less of commenttuppence
Community Member 2 years agoIt doesn't matter if e-scooters are not legal in this borough, no one will enforce this. It is the total arrogance of those using the scooters that bugs me. They have no care for pedestrians, traffic signals or other road users. They are...
Show full commentIt doesn't matter if e-scooters are not legal in this borough, no one will enforce this. It is the total arrogance of those using the scooters that bugs me. They have no care for pedestrians, traffic signals or other road users. They are invincible in their own minds and make the road unsafe for other road users. Cyclists have long been an unregulated hazard and now we have this debacle. There should be a fund for the relief of injured pedestrians to which the hire firms make statutory contributions, as should any borough that does not enforce the rules for scooting and cycling in their borough.
I have been told that as someone who is retired, I would not have a financial loss but assistance with chores, self care and shopping is not always available free.
Show less of commentA G Thorne
Community Member 2 years agoThere needs to be a total ban on these highly dangerous vehicle. We already have too many cyclist who break the law but who are not prosecuted as there is no way to trace them.
There needs to be a total ban on these highly dangerous vehicle. We already have too many cyclist who break the law but who are not prosecuted as there is no way to trace them.
Cedders
Community Member 2 years agoBut there already is a ban! That's the point. It's essentially a new technology that is coming in whether we like it or not.
Show full commentBut there already is a ban! That's the point. It's essentially a new technology that is coming in whether we like it or not.
Show less of commentjlynton
Community Member 2 years agoAs Cedders said, there already is a ban. I think an enormous part of the problem is that the streets (and pavements) are no longer policed. e-scooters and e-bikes, as well as their non e counterparts, regularly use the pavements, often with...
Show full commentAs Cedders said, there already is a ban. I think an enormous part of the problem is that the streets (and pavements) are no longer policed. e-scooters and e-bikes, as well as their non e counterparts, regularly use the pavements, often with disregard or worse of pedestrians. Meanwhile the roads are full of speeding vehicles, often tampered with so that their exhaust pipes sound like machine guns!
I am not normally very authoritarian, but the laws that govern road and pavement use should be strictly enforced.
Show less of commentLuckydick
Community Member 2 years agoI think it is extremely dangerous to allow unqualified people to ride this type of vehicle in a crowded city such as London. In my limited experience of these vehicles are ridden recklessly and at high speed on both the pavement and road...
Show full commentI think it is extremely dangerous to allow unqualified people to ride this type of vehicle in a crowded city such as London. In my limited experience of these vehicles are ridden recklessly and at high speed on both the pavement and road. The riders do not wear safety helmets so they are a danger to themselves and others. Is there an insurance scheme to cover any damage they may cause.
Show less of commentCedders
Community Member 2 years agoThe total momentum of person plus lightweight scooter at 12.5 mph is low. The main risk it seems to me is not following the Highway Code as it applies to bikes and so possibly prompting sudden swerving or braking. Not that I have ever seen...
Show full commentThe total momentum of person plus lightweight scooter at 12.5 mph is low. The main risk it seems to me is not following the Highway Code as it applies to bikes and so possibly prompting sudden swerving or braking. Not that I have ever seen this. It's more a case of 'I would never do what that young person is doing, but am sure they know what they are doing and I admire their skill.'
I don't know the answer about company insurance, but I presume there is.
Show less of commentMicrobe
Community Member 2 years agoE-Scooters are clearly Green and popular and should be encouraged and legalised for the private user and not just be promoted commercially.
Show full commentE-Scooters are clearly Green and popular and should be encouraged and legalised for the private user and not just be promoted commercially.
Show less of commentjlynton
Community Member 2 years agoYes, but only if the safety of others is guaranteed.
Show full commentYes, but only if the safety of others is guaranteed.
Show less of commentapmatthews
Community Member 2 years agoNot as green as walking. The younger generation are going to lose the use of their legs.
Show full commentNot as green as walking. The younger generation are going to lose the use of their legs.
Show less of commentmjmelville
Community Member 2 years agoI can understand that they are convenient and useful but why are they mostly parked where they block pavements. I’ve even seen them left over pavement drops - how is a wheelchair user supposed to navigate that?
Show full commentsomebody needs to address...
I can understand that they are convenient and useful but why are they mostly parked where they block pavements. I’ve even seen them left over pavement drops - how is a wheelchair user supposed to navigate that?
Show less of commentsomebody needs to address the parking of these things
am01
Community Member 2 years agoescooters should be banned. They are a menace, they are a fire hazard.
Show full commentescooters should be banned. They are a menace, they are a fire hazard.
Show less of commentCedders
Community Member 2 years agoHigh-density batteries can be a fire hazard, but only badly-made and unregulated ones. You can say the same about cars.
Show full commentHigh-density batteries can be a fire hazard, but only badly-made and unregulated ones. You can say the same about cars.
Show less of commentWillPed
Community Member 2 years agoI find a bike more convenient than an e-scooter. More available, in more locations. The e-scooter's small wheels are unnerving over potholes, drains &c. They are less stable. You can carry more stuff on a bike.
As a pedestrian, e...
Show full commentI find a bike more convenient than an e-scooter. More available, in more locations. The e-scooter's small wheels are unnerving over potholes, drains &c. They are less stable. You can carry more stuff on a bike.
As a pedestrian, e-scooters are more of a threat than a bike. That may be because many are ridden illegally by cheeky folk weaving around. Now we have so many cycle lanes bikes are becoming more responsible (at last!). Except for food delivery folk, who are a class of their own.
Show less of commentopal1
Community Member 2 years agoe-scooters are ridden on the pavement at speed by the majority of people with a total disregard for pedestrians. E-scooters along with rent-a-bike schemes have made London pavements dangerous - people are being knocked over, hit and no one...
Show full commente-scooters are ridden on the pavement at speed by the majority of people with a total disregard for pedestrians. E-scooters along with rent-a-bike schemes have made London pavements dangerous - people are being knocked over, hit and no one cares. It's all good for the environment you see, so if you're an elderly person you'd better stay at home and not risk your life walking to the shops via the pavement.
Also dockless rental bikes are just left anywhere.
Alisonjh
Community Member 2 years agoMost scooters are not parked properly in the relevant bays or they are removed and left close by, but across pavements either standing or lying on the ground causing hazards. Scooters are not collected up often enough to remove them as...
Show full commentMost scooters are not parked properly in the relevant bays or they are removed and left close by, but across pavements either standing or lying on the ground causing hazards. Scooters are not collected up often enough to remove them as hazards. Geofencing obviously doesn’t work. This ought to prevent them being left in stupid places. Closer monitoring of use and abandonment is needed so the scooters can be removed quickly from non parking spaces.
Show less of commentMany are ridden on the pavement where they should not be. I have also seen them being ridden with 2 people on board and by people under the correct age. They cause menace when they are not ridden correctly particularly as they make no sound.
DT
Community Member 2 years agoQuestions answer options not fully attuned to getting unbiased responses
E.G
No option for Zero stars on scheme
Questions answer options not fully attuned to getting unbiased responses
E.G
No option for Zero stars on scheme
MadMark
Community Member 2 years agoUsers should stick to the roads and wear helmets.
Show full commentUsers should stick to the roads and wear helmets.
Show less of commentCedders
Community Member 2 years agoI really think there's over-emphasis on helmets and it should remain a personal decision. I always wear one when cycling, but I am aware that it probably wouldn't help with the major hazards such as drivers or passengers opening doors...
Show full commentI really think there's over-emphasis on helmets and it should remain a personal decision. I always wear one when cycling, but I am aware that it probably wouldn't help with the major hazards such as drivers or passengers opening doors without looking, large vehicles turning left, and trying to cross from a cycle lane to turn right.
Show less of commentposorio
Community Member 2 years agoI agree the comment that the police should be removing the illegal e-scooters and fining their users
Show full commentI agree the comment that the police should be removing the illegal e-scooters and fining their users
Show less of commentArabesque
Community Member 2 years agoI don’t think I have ever seen a rental scooter either for hire or being ridden, but private illegal scooters are everywhere. People are using them on pavements, on the road, with no lights at night or protective clothing. They seen...
Show full commentI don’t think I have ever seen a rental scooter either for hire or being ridden, but private illegal scooters are everywhere. People are using them on pavements, on the road, with no lights at night or protective clothing. They seen incredibly dangerous and I can’t understand why they are not being confiscated.
Show less of commentCedders
Community Member 2 years agoI can't see enforcement working at scale. You'd basically have to double the size of the Met just for e-scooters. Lights i agree are important and can be regulated with the product.
Show full commentI can't see enforcement working at scale. You'd basically have to double the size of the Met just for e-scooters. Lights i agree are important and can be regulated with the product.
Show less of commentwillmow
Community Member 2 years agoWhat a shame the scooter survey is not qualitative by allowing at least one field for comments. Here in Brent all you see are (presumed) private scooters and twist-and-go high-powered e-bikes ridden by food delivery couriers. All thoroughly...
Show full commentWhat a shame the scooter survey is not qualitative by allowing at least one field for comments. Here in Brent all you see are (presumed) private scooters and twist-and-go high-powered e-bikes ridden by food delivery couriers. All thoroughly illegal - and condoned by the authorities. I suspect scooter hire is very niche indeed, yet the inconvenience they cause is disproportionately large.
Show less of commentK1300
Community Member 2 years agoI’m not sure who rental scooters are for; certainly not the London tax payer judging by the typical rider profile.
Show full commentI’m not sure who rental scooters are for; certainly not the London tax payer judging by the typical rider profile.
Show less of commentlocksocrates
Community Member 2 years agoI think the real question is what should be done about illegal e scooters? It’s rare issue many cyclists & drivers agree on.
why can’t TFL levy heavy fines on users and confiscate them. If a car is illegal it will be removed from the road...
Show full commentI think the real question is what should be done about illegal e scooters? It’s rare issue many cyclists & drivers agree on.
why can’t TFL levy heavy fines on users and confiscate them. If a car is illegal it will be removed from the road so why the soft touch on these illegal road users?
Show less of commenttheid
Community Member 2 years agoThey're definitely missing a trick - income from FPNs would be colossal - but of course they would have to correctly identify the offenders first. How are they going to do that if the vehicle isn't identifiable. There is already talk...
Show full commentThey're definitely missing a trick - income from FPNs would be colossal - but of course they would have to correctly identify the offenders first. How are they going to do that if the vehicle isn't identifiable. There is already talk of bicycles being subject to the same rules as vehicles (and not just in this country). I believe it will have to happen.
Show less of comment