London rental e-scooter trial
Closed
1162 Londoners have responded | 05/07/2023 - 17/10/2023

Have you seen rental e-scooters around London? They are two wheeled scooters with small, electric motors, available from approved operators Dott, Lime and TIER.
Rental e-scooters are the only legal way to ride an e-scooter in London.
They are part of a national trial of e-scooters – approved by the Department of Transport – which enables people to use greener transport.
Scroll down to read more about the trial and add your comments at the bottom.
London’s rental e-scooters have been available since June 2021. You can rent them in these 10 boroughs:
- Camden
- City of London
- Ealing
- Hammersmith and Fulham
- Kensington and Chelsea
- Lambeth
- Richmond upon Thames
- Southwark
- Tower Hamlets
- Westminster
Safety is at the heart of London’s e-scooter trial. Rental e-scooters in London have safety features which exceed the minimum standards set by the Government, including:
- The speed limit is capped at 12.5 miles per hour
- Lights at the front and rear are always switched on during any rental
- Drivers must be 18+ and hold a valid driver’s licence (provisional or full)
- Unique identification number on every vehicle in case of any problems
Following a new TfL report on the first 18 months of the trial, City Hall is working with Transport for London’s E-scooter Trial Team to learn more about Londoners’ views of the rental scheme so far.
Lizzy from TfL and Vanessa from City Hall will be reading your comments and sharing them with rental scheme operators and boroughs to help make the scheme better. Your ideas will also feed into the evaluation of the trial. The team aren’t able to feedback on private scooters as this is not within their remit.
Join our discussion
- What do you think of the e-scooter rental scheme in London?
- Have you rented an e-scooter in London before? What did you use if for? Or why haven’t you yet given it a go?
- If you have rented an e-scooter in London before, what was your experience like? How likely or unlikely are you to do this again and why?
- If you haven’t rented an e-scooter in London before, how likely or unlikely are you to do this in the future? Why?
- If you live, visit, work or study in one of the boroughs where rental e-scooters are available, what has been the main impact of the scheme? Has this been positive, negative or neutral and if so, why?
- Have you seen or used rental e-bikes provided by Dott, Lime, TIER and Human Forest around London? If so, how do you think they compare to rental e-scooters?
The discussion ran from 12 July 2023 - 17 September 2023
Closed
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Log into your accountleere
Community Member 2 years agoThis survey just asks about the availability of the scooters. I wanted to have the chance to voice that I think the scheme is terrible. The pavements are either littered with knocked over scooters or unsafe to walk on because of them. As a...
Show full commentThis survey just asks about the availability of the scooters. I wanted to have the chance to voice that I think the scheme is terrible. The pavements are either littered with knocked over scooters or unsafe to walk on because of them. As a motorist the scooters are an absolute liability, people never have helmets on. I don't see where you're expected to ride these without being either hit by a car or knocking over a pedestrian.
Show less of commentNot to mention these safety standards are never enforced. The number of kids I see on these makes that clear. Anyone can log in with someone elses account, so this is an absolutely abysmal security measure.
Jean Rogers
Community Member 2 years agoE- scooters are a dangerous menace. Most riders don’t follow safety ruies, uninsured unregulated a hazard on pavements, dumped in parks and on roads. Id like them banned
Show full commentE- scooters are a dangerous menace. Most riders don’t follow safety ruies, uninsured unregulated a hazard on pavements, dumped in parks and on roads. Id like them banned
Show less of commentBJonesUK
Community Member 2 years agoUnusable survey as the only option offered was to support the electric scooter hire scheme.
The results from this survey should not be used for any analysis or decision making. Dreadful.
Show full commentUnusable survey as the only option offered was to support the electric scooter hire scheme.
The results from this survey should not be used for any analysis or decision making. Dreadful.
Show less of commentmichaelrr
Community Member 2 years agoTotally agree. A survey to support a preordained position . I have already had two painful experiences dangerous can’t hear them a nightmare . Keep them out of London
Show full commentTotally agree. A survey to support a preordained position . I have already had two painful experiences dangerous can’t hear them a nightmare . Keep them out of London
Show less of commentpilot1500
Community Member 2 years agoThese things are a major inconvenience to pedestrians and motorists. They are a nuisance to everyone. This is just a vanity project.
Show full commentThese things are a major inconvenience to pedestrians and motorists. They are a nuisance to everyone. This is just a vanity project.
Show less of commentTrastuzumab
Community Member 2 years agoI was not aware that private scooters were illegal to ride, and I frequently see these around, often ridden on pavements by children or teenagers. Hammersmith, near the bridge and Castelnau are particular hotspots because of the number of...
Show full commentI was not aware that private scooters were illegal to ride, and I frequently see these around, often ridden on pavements by children or teenagers. Hammersmith, near the bridge and Castelnau are particular hotspots because of the number of schools close by. Would suggest school education outreach on the dangers of riding scooters without helmets and on pavements, the law on scooters and what constitutes safe and legal riding, as many of these children will not possess a drivers license and are probably more likely to have an accident due to age and inexperience, and more likely to cause others accidents too.
Show less of commentTheBoss
Community Member 2 years agoScooters are dangerous.Riders are not licensed, do nor wear crash helmets and very rarely obey the Highway Code. No place for them in London
Show full commentScooters are dangerous.Riders are not licensed, do nor wear crash helmets and very rarely obey the Highway Code. No place for them in London
Show less of commentJan
Community Member 2 years agoThis is an absolute stupid survey.
I do oppose the e-scooter scheme and this survey is only for the benefit of justifying to continue. There are so many problems with this scheme which TfL don't want to hear.
I also don't understand...
Show full commentThis is an absolute stupid survey.
I do oppose the e-scooter scheme and this survey is only for the benefit of justifying to continue. There are so many problems with this scheme which TfL don't want to hear.
I also don't understand that TfL is introducing something with a carbon footprint (not only the battery but also all the trucks driving around) while a friendlier alternative (bicycle) is available. And how can you justify that this scheme is legal while if you buy one yourself it's illegal? Must be about making money and improving ego's rather than doing something good...
Show less of commentMacdol2
Community Member 2 years agoI find scooters dumped in the middle of pavements regularly which is very frustrating as a mum pushing a buggy. No helmets also worry me as they do travel at speed and many have no experience of riding them.
Show full commentI find scooters dumped in the middle of pavements regularly which is very frustrating as a mum pushing a buggy. No helmets also worry me as they do travel at speed and many have no experience of riding them.
Show less of commentRowann
Community Member 2 years agoMy concerns are in line with my concerns with rental bikes. In my area in Southwark these tend to be abandoned on pavements even when bays are available. I have mobility issues and at times have been forced on to the road to pass them....
Show full commentMy concerns are in line with my concerns with rental bikes. In my area in Southwark these tend to be abandoned on pavements even when bays are available. I have mobility issues and at times have been forced on to the road to pass them. Although I think that they are a good idea in general the way in which they are managed and the impact which they have on those with mobility issues and or pushchairs etc is a major issue for me
Show less of commentDHarwood
Community Member 2 years agoSome scooter users ride on the pavements. Where I live there is also a culture of riding bicycles on the pavement. I would prefer it if people using bicycles and e-scooters would not use them on the pavement.
Scooters should not be parked...
Show full commentSome scooter users ride on the pavements. Where I live there is also a culture of riding bicycles on the pavement. I would prefer it if people using bicycles and e-scooters would not use them on the pavement.
Scooters should not be parked in the middle of pavement or the road. Specific examples - scooters parked all over the pavement along Lordship Lane between Forest Hill and East Dulwich, scooter parked in middle of road in cul-de -sac in SE22
Near my house is a residential home for visually impaired people some of whom have severe impairments and have a hard enough time negotiating the people on phones, dustbins, and old mattresses without the pavement cyclists and scooterists to avoid! London (and Londoners) should be more respectful of its residents with disabilities and illness.
I'm not against e-scooters, but if you want to ride them, use the road, ride sensibly, and park them considerately.
Show less of commentRebecca Linssen
Community Member 2 years agoI think eshooters are very dangerous, and their use should be discouraged not encouraged. They are too fast, unlicensed, it's illegal to ride them on road or public spaces, and it isn't compulsory to wear helmets. I would strongly urge TFL...
Show full commentI think eshooters are very dangerous, and their use should be discouraged not encouraged. They are too fast, unlicensed, it's illegal to ride them on road or public spaces, and it isn't compulsory to wear helmets. I would strongly urge TFL not to continue their use after the trial.
Show less of commentcopperfield3629
Community Member 2 years agoI think you're confused here. The use of PRIVATELY OWNED e-scooters is illegal on pubilc land including roads and footpaths. The use of e-scooters provided by specific rental companies within designated areas is legal as part of the trial...
Show full commentI think you're confused here. The use of PRIVATELY OWNED e-scooters is illegal on pubilc land including roads and footpaths. The use of e-scooters provided by specific rental companies within designated areas is legal as part of the trial to which this survey relates. The use of such e-scooters is legal on roads or (I believe) designated cycle paths (and definitely NOT on the pavement).
Show less of commentlcqc08
Community Member 2 years agoThis answer demonstrates the naivety and blindness to realities of TfL. e scooters may be built to exacting standards and rider may require to be >18 and hold a driving licence. Any London road user will be all too familiar with how these...
Show full commentThis answer demonstrates the naivety and blindness to realities of TfL. e scooters may be built to exacting standards and rider may require to be >18 and hold a driving licence. Any London road user will be all too familiar with how these vehicles which have no licence plate are actually ridden - weaving through traffic and even through pedestrians on pavements or crossing roads at lights or on crossings, ignoring traffic lights, one way streets and a multitude of other problems. Of course riders may commit offences but they cannot be identified any more than the e scooter being ridden can be identified except when there is an accident for which they actually stop.
I challenge every TfL supporter to stand at the junction of Holborn and Kingsway for an hour between 17.00 and 18.00 on any weekday and then honestly assert the trial demonstrates safety of these vehicles - whether within the authorised trial or not. This is nothing short of recklessly putting road users at risk.
My answer is as a regular motorcyclist and pedestrian and occasional car driver.
Show less of commentTorrengo
Community Member 2 years agowhy does your photo at the start of this comment section show people on scooters wearing helmets?? I have seen ONE person wear a helmet once. Otherwise, they do not wear helmets. You are delirious if you think this is safe. Even your...
Show full commentwhy does your photo at the start of this comment section show people on scooters wearing helmets?? I have seen ONE person wear a helmet once. Otherwise, they do not wear helmets. You are delirious if you think this is safe. Even your survey is somewhat twisted and does not allow for the truth about these scooters to be scrutinised. Somebody somewhere has a lot tot to gain whilst our kids (and us adults) are put in danger every day....
Show less of commentCarol2R
Community Member 2 years agoYour survey about e-scooters exemplifies the problem by only asking about the legal pilot programme. It is a fiction that there is some sort of meaningful difference between the legal pilot and the burgeoning, omnipresent illegal e-scooter...
Show full commentYour survey about e-scooters exemplifies the problem by only asking about the legal pilot programme. It is a fiction that there is some sort of meaningful difference between the legal pilot and the burgeoning, omnipresent illegal e-scooter use. Only talking about the pilot programme and refusing to take feedback about e-scooters generally is just sticking your head in the sand and demonstrates the inability or unwillingness to come to grips with a growing phenomena that is too often a menace to pedestrians and anyone else using the pavement.
Berni
Community Member 2 years agoI want my city to promote travel by foot & clean public transport. E-Scooters encroach into spaces for pedestrians by being driven on pavements, skipping lights, ignoring Zebra crossings and by being driven at dangerously through our parks...
Show full commentI want my city to promote travel by foot & clean public transport. E-Scooters encroach into spaces for pedestrians by being driven on pavements, skipping lights, ignoring Zebra crossings and by being driven at dangerously through our parks. Evidence shows they cause serious injury.
They are not compatible with Public Transport because they hinder the flow of buses in bus lanes. They are toys, offering a limited group of people a 'fun' way of getting around.
The average speed of a motorcar in inner London is 11.6 mph. A scooter is faster with no requirement for a helmet, licence, or driving course. Being hit with the combined weight of an e-scooter and driver at 12.6 miles an hour is life changing and costly.
Like ebikes, people now know how to steal them so more are being dumped, blocking pavements. Accidents will increase and the dumped bikes will be used by
ever-younger drivers with even less sense of danger to themselves and others.
Like ebikes, I am disappointed that in the grown up world, neither the police nor councils have managed to address the problems associated with them. This active failure encourages anti-social behaviour and promotes selfishness.
Companies like Lime, Dott and Tier make it as hard as possible to contact them nor do I want to download their App. Councils are no better (mine is Southwark) where it is impossible to find out whor to contact if there is an issue. The minimal engagement is deliberate.
I watch police waiting outside the pizza / chicken takeaway in Camberwell, parking their vehicles on the red route, watching e-scooter /e-bike users (some clearly children) zoom past on pavements without doing anything. It's a bad look. It's like the wild west.
The companies flooding the streets with their Ebikes and scooters are all multinational companies financed by faceless investment companies motivated by profit. Councils take their money, fail to manage the consequences while pride in our communities gets eroded.
Show less of commentRedBug
Community Member 2 years agoWith dumped e-bikes, e-scooters etc use the website fixmystreet DOT com to report them. TFL and some London local councils will get back to you in about 24 hours. Others won't.
Show full commentWith dumped e-bikes, e-scooters etc use the website fixmystreet DOT com to report them. TFL and some London local councils will get back to you in about 24 hours. Others won't.
Show less of commentCMi
Community Member 2 years agoThe scooter scheme seems much better than the bike schemes. Maybe because it is smaller. I get blocked / nearly knocked by e-bikes either being ridden on the pavement or left there every day. Most scooters on the pavement seem to be...
Show full commentThe scooter scheme seems much better than the bike schemes. Maybe because it is smaller. I get blocked / nearly knocked by e-bikes either being ridden on the pavement or left there every day. Most scooters on the pavement seem to be private ones.
Show less of commentmhendrickson
Community Member 2 years agoIt would make far more sense for scooters to be privately owned. Then they wouldn't be in the way on the pavement, but safely indoors when not being ridden. Surely it's possible for there to be a "kite mark" sort of standard so they're safe...
Show full commentIt would make far more sense for scooters to be privately owned. Then they wouldn't be in the way on the pavement, but safely indoors when not being ridden. Surely it's possible for there to be a "kite mark" sort of standard so they're safe and not capable of high speeds or of exploding batteries.
Show less of commentgmg57
Community Member 2 years agoThere are serious concerns about the safety of e-scooters stored in homes or anywhere else for that matter.
Show full commentThere are serious concerns about the safety of e-scooters stored in homes or anywhere else for that matter.
Show less of commentPeter Brown
Community Member 2 years agoThere needs to be far more control and oversight of scooters, whether they are from the legal rental companies or being used illegally. Whilst they are vehicles with their own power source, there is no oversight of their use and no...
Show full commentThere needs to be far more control and oversight of scooters, whether they are from the legal rental companies or being used illegally. Whilst they are vehicles with their own power source, there is no oversight of their use and no requirement for training or qualification. Whilst they provide an additional source of transportation, far more attention needs to be given to the safety of pedestrians, other road users and, of course, those using the scooters.
Show less of commentCorner
Community Member 2 years agoThe scheme should be scrapped! They e-scooters are a nuisance, a danger to pedestrians on the pavement and a danger to the rider when on the road.
Too often riders are careless and endanger themselves and otherss.
Show full commentThe scheme should be scrapped! They e-scooters are a nuisance, a danger to pedestrians on the pavement and a danger to the rider when on the road.
Too often riders are careless and endanger themselves and otherss.
Show less of commentLuckydick
Community Member 2 years agoThere was a comment saying that the momentum of a person on alight weight scooter traveling a 12,5mph was low and therefore is was not problem. This is wrong if you hit from behind by something traveling at that speed would would be...
Show full commentThere was a comment saying that the momentum of a person on alight weight scooter traveling a 12,5mph was low and therefore is was not problem. This is wrong if you hit from behind by something traveling at that speed would would be knocked to the ground causing you significant harm . If it was an old person that was it would be very serious. These scooters are dangerous to both the riders and other people.
Show less of comment