Help save a fellow Londoner’s life
Closed
705 Londoners have responded | 16/10/2023 - 17/03/2024

Did you know that 87% of cardiac arrests (when a person’s heart stops beating) happen outside of hospital?
Maximising the number of defibrillators across London will help people increase their chances of surviving a cardiac arrest.
A defibrillator is a device that gives an electric shock to the heart of someone who is in cardiac arrest.
On 16 October 2023 - World Restart a Heart day - the Mayor announced that all London Underground and Overground stations now have public defibrillators.
City Hall’s Health policy team wants to know if Londoners will feel confident enough to use these new defibrillators if they see a person in cardiac arrest. Astrid, Anmol and Kay from the team will be reading your contributions and signposting to lifesaving training and resources.
We want to hear from you:
- Would you feel confident using a defibrillator if you see someone having a cardiac arrest? Why or why not?
- What might hold you back from using a defibrillator?
- Where in your local area or community have you seen a defib? What kind of places would you like to see more defibs?
- What, if anything, would encourage you to sign-up to a free course on using defibrillators and lifesaving skills?
- What do you think might help raise awareness of these new defibrillators and empower people to use them?
Tell us more in the discussion below.
The discussion ran from 16 October 2023 - 17 March 2024
Closed

Connecting with nature
Updated: 27 June 2025
The Mayor's new £12m Green Roots Fund launched in June and will boost access to green spaces for all Londoners. Thanks to everyone who had their say earlier this year.

Supporting Londoners into good jobs
How could we make it easier for Londoners to find the right support for jobs, training, or careers?
Discussion | Open

Improving skills and employment in London
Your views in our short survey will inform our first-ever Inclusive Talent Strategy.
Survey | Open

Coping with hot weather in London
Share your experience of how you cope with hot weather and extreme heat in London.
Discussion | Open

Shaping London's Heat Plan
Share your experience of coping with hot weather and help inform London's new Heat Plan.
Survey | Open
Want to join our next discussion?
New here? Join Talk London, City Hall's online community where you can have your say on London's biggest issues.
Join Talk LondonAlready have an account?
Log into your accountMumof1
Community Member 1 year agoThank you. I've seen these on the streets but would probably be too scared of doing it wrong to use one. I've used your link to request a place on one of the London Ambulance training sessions. No doubt I will still be looking for a...
Show full commentThank you. I've seen these on the streets but would probably be too scared of doing it wrong to use one. I've used your link to request a place on one of the London Ambulance training sessions. No doubt I will still be looking for a medical professional to step in after I have received the training, but hopefully will have the confidence to do something if no experts are around.
Emails like the one I received today about the survey, notices on the equipment in the streets/ other public places and in the council newsletters that are posted though our letterboxes could all raise awareness. My 12 year old received basic CPR training at school, perhaps more of such training could be offered in workplaces too for us adults. Libraries and churches/ other religious places could also be good locations for them.
Show less of commenttalk_london_us…
Community Member 1 year ago- Hi, this is a great initiative.
Show full commentHaving done first aid courses in past I'm very aware that current guidance on cardiac arrests has changed and that using a defibrillator is essential to help. Having more available and letting people know how...
Having done first aid courses in past I'm very aware that current guidance on cardiac arrests has changed and that using a defibrillator is essential to help. Having more available and letting people know how easy they are to use is essential.
I've seen them in some sports centres but they should definitely be more widely available. Cafes on commons where people are often walking, railway stations, supermarkets.....
- I would def sign up to a free course on using defibrillators and lifesaving skills.
- Making these skills accessible and showing how simple it is to help would definitely remove the fear that some people have in using them.
Show less of commentVinnyp
Community Member 1 year agoThey are missing an opportunity if the new replacement for A levels doesn't include basic first-aid.
Show full commentThey are missing an opportunity if the new replacement for A levels doesn't include basic first-aid.
Show less of commentGullinbrusti
Community Member 1 year agoAEDs, (Automated External Defirillator), are amazingly easy to use, (mostly automated), have instructions and thankfully will talk you through the process and may have a display too, depending on the model. So even someone who has never...
Show full commentAEDs, (Automated External Defirillator), are amazingly easy to use, (mostly automated), have instructions and thankfully will talk you through the process and may have a display too, depending on the model. So even someone who has never seen one could operate one. They are safe & could very well save a life, you just need the confidence to turn it on. The most difficult part of the whole process is CPR itself, which can be quite physically demanding.
I have noticed quite a few telephone boxes now have AEDs, (though maybe not telephones), but it isn't always very obvious, just a small green and white sign of a heart and lightning bolt. Often to gain access a call to 999 must be made, but after assessing for danger, that is pretty much the best thing to do anyway, you will get instructions on how best to help, can share important information and the sooner paramedics arrive, the better.
I think it is wonderful that more defibs are being rolled out, but training really does help with confidence. Sadly my qualifications all lapsed during the worst of the pandemic, so I'm positive that I could benefit from a refresher
Show less of commentnextofkim
Community Member 1 year agoHi all,
I welcome research into this topic area and I just wish if First Aid training including defibrilator use was more widespread and more importantly free to all who wish to train.
With the struggles faced by the NHS and the Ambulance...
Show full commentHi all,
I welcome research into this topic area and I just wish if First Aid training including defibrilator use was more widespread and more importantly free to all who wish to train.
With the struggles faced by the NHS and the Ambulance service across the UK, I hope this can be implemented in the near future.
NickPretzel
Community Member 1 year agoI quite agree, first aid training should be ubiquitous. Everyone should have at least a passing knowledge of what to do: recovery position etc. I've never done a first aid course, but would really love to. They should be free too. In my...
Show full commentI quite agree, first aid training should be ubiquitous. Everyone should have at least a passing knowledge of what to do: recovery position etc. I've never done a first aid course, but would really love to. They should be free too. In my experience, when I've had bicycle accidents for instance, I'm always astonished by how many complete strangers care and want to help and that's life affirming.
Show less of commentPedroPete0
Community Member 1 year agoI think the more defib machines available the better, and the more people can witness how to operate one and take the fear out of doing so would be great, these machines now are no more difficult to use than a smart phone. At the end of the...
Show full commentI think the more defib machines available the better, and the more people can witness how to operate one and take the fear out of doing so would be great, these machines now are no more difficult to use than a smart phone. At the end of the day it could be a friend or relative whose life you could be saving.
Show less of commentNANNYV
Community Member 1 year agoI think it is a very good idea and could potentially save many lives. The fact the AED is easy to use is a benifit to everyone especially when not everyone knows how to give CPR.
Show full commentI think it is a very good idea and could potentially save many lives. The fact the AED is easy to use is a benifit to everyone especially when not everyone knows how to give CPR.
Show less of commentIncognito99
Community Member 1 year agoI love the fact that this training is being made available to more people as someone who's provided cpr at a first aid incident, i would love to see more defibraliters out and about
BobHolness
Community Member 1 year agoI did First Aid course some 10 years ago, so would be fairly confident with mouth to mouth and CPR. As to using a defibrillator, my understanding is the machine talks you through it.
I'd be uncertain as how to gain access to it. Also to...
Show full commentI did First Aid course some 10 years ago, so would be fairly confident with mouth to mouth and CPR. As to using a defibrillator, my understanding is the machine talks you through it.
I'd be uncertain as how to gain access to it. Also to remind people that they should not be held liable if their actions do not help, or make things worse.
Also, are there circumstances when it should not be used? In rain? After shock from traction current? On metal surfaces? Age/weight restrictions?
To make it more mainstream, will each station have a clearly visible defibrillator post/section/statement that we can all instantly recognise as relating to defibrillators?
This wouldn't necessarily require each station to have a defibrillator, but at least to explain where the nearest one is. If it's two stations away, station staff could perhaps request it is brought over on next train. Floating station staff covering a range of stations wouldn't need to memorise where their nearest defibrillator is. Members of public could also inform staff, BTP, etc or BTP could action themselves if first on site.
Show less of commentSteve61
Community Member 1 year agoI definitely think First Aid should be a subject taught in all schools and this should include how to use a defibrillator
Show full commentI definitely think First Aid should be a subject taught in all schools and this should include how to use a defibrillator
Show less of commentAstrid - City …
Official Representative 1 year agoThen you'll love this campaign from the London Ambulance Service - it's teaching Year 8 students to learn CPR and how to use a defibrillator. In fact, we just facilitated one of these sessions at City Hall and trained 214 students from 6 London schools.
libderek
Community Member 1 year agoThis campaign by the LAS Astrid is terrific (on a side note were any of these 6 schools in SE London? - maybe Greenwich just across from City Hall? I
often feel SE is the forgotten part of London)
But as many of the comments here point out...
Show full commentThis campaign by the LAS Astrid is terrific (on a side note were any of these 6 schools in SE London? - maybe Greenwich just across from City Hall? I
often feel SE is the forgotten part of London)
But as many of the comments here point out, where is the refresher training for those who have learnt basic skills many years ago but find that the only options are miles away and/or expensive! Great to train the young teens (and they'll have fun doing it!) but those skills will come in more handy for them when they get older and its tricky to retain the confidence in practising those skills if not refreshed at some point, again as many here point out.
Show less of commentthezillionthsue
Community Member 1 year agoI wouldn't be confident at the moment, but I would be interested in learning how to use a defibrillator.
RAFMBE
Community Member 1 year agoI was First Aid at Work trained, but this lapsed some 15 years ago!
I would like signposting to get my skills updated including use of a defib, which wasn't covered on my last course.
Also, is there an easy interactive map which shows the...
Show full commentI was First Aid at Work trained, but this lapsed some 15 years ago!
I would like signposting to get my skills updated including use of a defib, which wasn't covered on my last course.
Also, is there an easy interactive map which shows the locations of defibs, please?
Thanks.
Richard.
Show less of commentGullinbrusti
Community Member 1 year agoThis map is rather good
https://www.defibfinder.uk/
There are also aps that you can install on a phone, but I'm not sure of the accuracy or how current they are, same with Google Maps, it may not be up to date, or accurate, but it does show...
Show full commentThis map is rather good
https://www.defibfinder.uk/
There are also aps that you can install on a phone, but I'm not sure of the accuracy or how current they are, same with Google Maps, it may not be up to date, or accurate, but it does show some
Show less of commentMia at Talk London
Official Representative 1 year agoHi Richard,
Thank you for your comment.
To watch a demo video on performing chest compressions and using a defibrillator please click this link.
This page also provides info on where to find more CPR and defibrillator training through the British Heart Foundation and the London Ambulance Service.
If you want to check out where your nearest defib is, visit: GoodSam or BHF's DefibFinder Some defibrillators are publicly accessible and others are private. The defibrillators recently rolled out on the TfL network are publicly accessible.
A key thing to know is that a defibrillator and CPR/chest compressions can give someone in cardiac arrest their best chance of survival, while medical help arrives. Another key thing to know is that using a defibrillator is safe. It walks through what you need to do, and it will advise you if a shock is needed. It won't shock if it isn't. If you can't spot a defibrillator in an emergency, the 999 call operator will advise you as to where the nearest one is is.
Hope you find this info helpful.
Mia (Talk London team)
Cotterpin
Community Member 1 year agoThis is good, but how do we recognise a cardiac arrest? How are the symptoms different from, say, a stroke?
Show full commentThis is good, but how do we recognise a cardiac arrest? How are the symptoms different from, say, a stroke?
Show less of commentBalletValley
Community Member 1 year agoIt's been years since I did a basic CPR course and I wouldn't have a clue how to use a defibrillator. I would be very interested in learning how to use one and any other first aid courses that are available.
Show full commentIt's been years since I did a basic CPR course and I wouldn't have a clue how to use a defibrillator. I would be very interested in learning how to use one and any other first aid courses that are available.
Show less of commentElaineH
Community Member 1 year agoMy main hobby is scuba diving and I regularly refresh and train others on lifesaving skills as they are an essential part of our lifesaving skills. All diving agencies use the same procedures recommended by the main health agencies.
I often...
Show full commentMy main hobby is scuba diving and I regularly refresh and train others on lifesaving skills as they are an essential part of our lifesaving skills. All diving agencies use the same procedures recommended by the main health agencies.
I often walk and jog in Victoria Park and, if I see somebody exercising who looks a bit overweight or (like me!) a bit older than average, I imagine what I would do if they suddenly collapsed in front of me.
I know there is a defibrillator in the Hub Cafe, because I've seen the signs, but I wonder how many other park users know that. And what happens if the cafe is shut? Given the number of joggers and cyclists using the park, having bigger signs and, perhaps, a couple more defibrillators (e.g. near the gates where people would spot them easily) would make sense.
Pop-up familiarity/training/refresher sessions in the park - especially at the weekend when it's busy and people have more leisure time - would also be a great way of getting to people, as has been done for cycling safety and bike maintenance.
Show less of commentjohn 1957
Community Member 1 year agoHello.Given the right training and refresher courses I would feel confident in using a de fib.I believe that the chances of survival are greater with a se fib being used. I would need to be sure of how to use it.I have seen a de fib in a...
Show full commentHello.Given the right training and refresher courses I would feel confident in using a de fib.I believe that the chances of survival are greater with a se fib being used. I would need to be sure of how to use it.I have seen a de fib in a local phone box and reception area where I work.
I think a TVP commercial like the FAST one for strokes would heighten awareness
Show less of commentJo Darling
Community Member 1 year agoI would not currently feel confident using a defibrillator, but I would want to help. I might look around for someone more proficient to use it, or call an ambulance. I have seen them in fitness facilities, educational establishments and...
Show full commentI would not currently feel confident using a defibrillator, but I would want to help. I might look around for someone more proficient to use it, or call an ambulance. I have seen them in fitness facilities, educational establishments and probably at stations or on the street. I guess it would be good to see them in shopping centres too.
I would be more than happy to sign up for a free course, but it would need to be on a weekend.
A public health campaign on the radio/tv/cinema plus social media would be a good way of getting people to engage or sign up for training.
Show less of commentIanSBaker
Community Member 1 year agoSimple training/retraining about CPR and how easy defibrillators are to use should be widespread. In my case it’s too long since I did first aid training and am no longer confident
DWL
Community Member 1 year agoMy grandfather died of a heart attack in front of me when I was 11, I have some first aid experience but we all need to know the basics. People are afraid of making things worse or being criticised if they do or don’t administer life saving...
Show full commentMy grandfather died of a heart attack in front of me when I was 11, I have some first aid experience but we all need to know the basics. People are afraid of making things worse or being criticised if they do or don’t administer life saving treatment, or even worse, being sued.
Show less of commentRenate Nahum
Community Member 1 year agoIndeed "hands on training" is the safest way to learn. Not having children I don't know if instructions are given in schools - if not - it would be very important to do so.
MichaelaB
Community Member 1 year agoWhile I know the basics of CPR, a refresher would be helpful, especially because the guidelines change over time.
As for the defibrillators, I would be very keen to attend an in-person session to learn how to use it properly. I don't think a...
Show full commentWhile I know the basics of CPR, a refresher would be helpful, especially because the guidelines change over time.
As for the defibrillators, I would be very keen to attend an in-person session to learn how to use it properly. I don't think a description or cartoons/images are enough. A video tutorial would be an alternative for those who can't attend the live sessions.
Good stuff overall!!
Show less of comment