London rental e-scooter trial

Closed

1162 Londoners have responded | 05/07/2023 - 17/10/2023

A group of people riding e-scooters

Rental e-scooters in London – join the conversation on London’s rental trial

User Image for
Added by Talk London

Have you seen rental e-scooters around London? They are two wheeled scooters with small, electric motors, available from approved operators Dott, Lime and TIER. 

Rental e-scooters are the only legal way to ride an e-scooter in London.  

They are part of a national trial of e-scooters – approved by the Department of Transport – which enables people to use greener transport.  

Scroll down to read more about the trial and add your comments at the bottom. 

London’s rental e-scooters have been available since June 2021. You can rent them in these 10 boroughs: 

  • Camden
  • City of London 
  • Ealing 
  • Hammersmith and Fulham 
  • Kensington and Chelsea 
  • Lambeth 
  • Richmond upon Thames 
  • Southwark 
  • Tower Hamlets 
  • Westminster 

Safety is at the heart of London’s e-scooter trial. Rental e-scooters in London have safety features which exceed the minimum standards set by the Government, including: 

  • The speed limit is capped at 12.5 miles per hour 
  • Lights at the front and rear are always switched on during any rental 
  • Drivers must be 18+ and hold a valid driver’s licence (provisional or full) 
  • Unique identification number on every vehicle in case of any problems 

Following a new TfL report on the first 18 months of the trial, City Hall is working with Transport for London’s E-scooter Trial Team to learn more about Londoners’ views of the rental scheme so far. 

Lizzy from TfL and Vanessa from City Hall will be reading your comments and sharing them with rental scheme operators and boroughs to help make the scheme better. Your ideas will also feed into the evaluation of the trial. The team aren’t able to feedback on private scooters as this is not within their remit.

Join our discussion

  • What do you think of the e-scooter rental scheme in London?  
  • Have you rented an e-scooter in London before? What did you use if for? Or why haven’t you yet given it a go?  
  • If you have rented an e-scooter in London before, what was your experience like? How likely or unlikely are you to do this again and why? 
  • If you haven’t rented an e-scooter in London before, how likely or unlikely are you to do this in the future? Why? 
  • If you live, visit, work or study in one of the boroughs where rental e-scooters are available, what has been the main impact of the scheme? Has this been positive, negative or neutral and if so, why? 
  • Have you seen or used rental e-bikes provided by Dott, Lime, TIER and Human Forest around London? If so, how do you think they compare to rental e-scooters?   

The discussion ran from 12 July 2023 - 17 September 2023

Closed


Want to join our next discussion?

New here? Join Talk London, City Hall's online community where you can have your say on London's biggest issues.

Join Talk London

Already have an account?

Log into your account
Comments (442)

Avatar for -

I have to agree, that the age restriction on the use of e-scooters is not enforceable. Have witnessed young children, aged 8-14 using them. They are fun but also a hazardous for pedestrians. 

Show full comment

I have to agree, that the age restriction on the use of e-scooters is not enforceable. Have witnessed young children, aged 8-14 using them. They are fun but also a hazardous for pedestrians. 

Show less of comment

Avatar for - Koala

The escooter might be made 'to vehicle standards' but the people riding them are not. I see very few of these official scooters being used on the road and definitely more of the unauthorised types, even seeing one on the A3 doing 50+mph...

Show full comment

The escooter might be made 'to vehicle standards' but the people riding them are not. I see very few of these official scooters being used on the road and definitely more of the unauthorised types, even seeing one on the A3 doing 50+mph, ridden by someone who might have been visible in his orange worker's outfit but definitely wouldn't have survived if he'd been in an accident with a car as he wasn't wearing a helmet - the least of his worries, as an impact with a car at 50mph would have seen him scattered across both sides of the A3! 

Whilst I agree that there should be more options available to the commuting public - bikes, escooters, public transport etc, if you're not going to police the use of fringe vehicles like escooters and ebikes, then what's the point? Not every accident is caused by a vehicle. People, by nature, are unpredictable in their actions. They criss-cross even when walking. How do you expect them not to wander when riding a rented escooter? Or not wear earphones or over-the-head cans? Then add in their hoods and they immediately cause themselves issues by restricting the two senses they need! 

Show less of comment

Avatar for -

I live in a borough where the rental scheme is in operation. As someone who was recently pregnant and now have a baby in a buggy, we have had many close calls with these almost hitting us while scooters are driven on pavements. They also...

Show full comment

I live in a borough where the rental scheme is in operation. As someone who was recently pregnant and now have a baby in a buggy, we have had many close calls with these almost hitting us while scooters are driven on pavements. They also litter the pavements which mean I have to walk on the road with a buggy to get past. We also had a well loved local sadly pass away when the scooter he hired hit a stationary car  whilst he was heading home from work. I therefore wish the scooters were not legalised 

Show less of comment

Avatar for - Amur leopard

I don't think escooters should be allowed. People just bomb down the pavement and mow over pedestrians. They should be banned, full stop.

Show full comment

I don't think escooters should be allowed. People just bomb down the pavement and mow over pedestrians. They should be banned, full stop.

Show less of comment

Avatar for - Staghorn coral

They are so expensive to rent and not worth te trouble and chaos they cause on the streets particularly outside central. Everywhere they are strewn about parked badly and not safely being ridden particularly the smaller ones. They weave in...

Show full comment

They are so expensive to rent and not worth te trouble and chaos they cause on the streets particularly outside central. Everywhere they are strewn about parked badly and not safely being ridden particularly the smaller ones. They weave in and out without Understanding rules of filtering , jump red lights and cause chaos on roads and I see a lot of them being ridden in pavements causing distress to pedestrians.

Show less of comment

Avatar for -

Completely against these and think these shoud be banned along with stronger enforcement of the ban of privately owned escooters.
 

They seem to be facilitating crime, are a hazard for those who are visually impaired and are completely at...

Show full comment

Completely against these and think these shoud be banned along with stronger enforcement of the ban of privately owned escooters.
 

They seem to be facilitating crime, are a hazard for those who are visually impaired and are completely at odds with the supposed drive for a healthier society. In a city as walkable as London, these serve no purpose. 

Show less of comment

Avatar for -

test test 

Show full comment

Avatar for -

The e scooter scheme needs to be complemented by enforcement to get rid of illegal private escooters that are making it very dangerous for cyclists and pedestrians in London.

Show full comment

The e scooter scheme needs to be complemented by enforcement to get rid of illegal private escooters that are making it very dangerous for cyclists and pedestrians in London.

Show less of comment

Avatar for -

I've seen scooters left in the middle of the pavement or on top of benches or other unsuitable places. They block the pavement for other users, for some they can just walk around it but for others - such as those in wheelchairs/mobility...

Show full comment

I've seen scooters left in the middle of the pavement or on top of benches or other unsuitable places. They block the pavement for other users, for some they can just walk around it but for others - such as those in wheelchairs/mobility scooters or with pushchairs it represents a real problem. It can often make the pavement too narrow and so even if you don't have an accessibility issue you often have to step into the road to get around them. They're a menace. The operators should be fined for any scooters not left in the right place and then pass that onto the users with repeat offenders being unable to rent them.

Show less of comment

Avatar for -

I agree with people whom have made a comment on the below.
 

What London.gov says are the legal requirements does not reflect with what I see as a commuter and a pedestrian when I’m walking and commuting in those boroughs.
 

The scooters...

Show full comment

I agree with people whom have made a comment on the below.
 

What London.gov says are the legal requirements does not reflect with what I see as a commuter and a pedestrian when I’m walking and commuting in those boroughs.
 

The scooters in my opinion are far more of a nuisance and eyesore. It is hard enough to have to dodge a percentage of cyclists that don’t abide by the road roads and ride on the footpath or come charging behind people; the e-scooters are worse due to their quieter nature, and the people I’ve seen on them are never abiding by any rules besides their interpretation of what the rules might be. 
 

They are then always strewn on the ground, either left there by the user or have fallen down or pushed over by someone and creates such an eyesore on an already overcrowded and congested footpath or road. 
 


 

 

Show less of comment

Avatar for - Colombian spotted frog

I would ban them:

there is no real way to ensure people under 18 don’t use them

the people riding them do so dangerously

the batteries are not environmentally friendly - people can just walk/ride a bicycle/use public transport

Show full comment

I would ban them:

there is no real way to ensure people under 18 don’t use them

the people riding them do so dangerously

the batteries are not environmentally friendly - people can just walk/ride a bicycle/use public transport

Show less of comment

Avatar for -

Scooter parking ONLY on roads.

Show full comment

Scooter parking ONLY on roads.

Show less of comment

Avatar for - Sea turtle

While I have never used an electric scooter and am not inclined to support their use on the current road system because of inherent dangers, there are questions about branding the private scooters illegal. There are those who would argue...

Show full comment

While I have never used an electric scooter and am not inclined to support their use on the current road system because of inherent dangers, there are questions about branding the private scooters illegal. There are those who would argue, private scooters are imported or manufactured with the current UK safety standards, otherwise how are they imported and widely sold. The private scooters use the same battery and motor standards as bicycles with similar battery and motor type, so if you were to install a £30 - £50 seat on a private scooter currently deemed illegal, it would be classified as legal. Finally People who cannot afford rental costs are inclined to buy a private scooter; and there is an argument that all the fuss made about private scooters is not really about safety, but it is because they are a competition for rentals, which give councils an income from contracts with the rental companies.

Show less of comment

Avatar for - Pangolin

Nobody is renting these things, and they're not going to start. Kids are taking them, jailbreaking them or absconding with the batteries, messing around on them, and eventually throwing them into traffic or the river, just as they do with...

Show full comment

Nobody is renting these things, and they're not going to start. Kids are taking them, jailbreaking them or absconding with the batteries, messing around on them, and eventually throwing them into traffic or the river, just as they do with anything that isn't bolted down (and quite a few things that are). You're not going to fix teenagers, so you have to take away their means of causing problems. All of this rubbish street-blocking cycle hire app-based tripe should be banned and melted down. It's a menace.  

Honestly it wouldn't be a good idea even if teenagers magically learned to behave themselves. The pavements in London are tiny, and anywhere they widen out even a few centimetres some shopkeep will put out a sandwich board or cafe table or something else that forces us all to walk single-file. Anywhere they could possibly fit is a space better left clear.

Cut ties with your venture capitalists, fine them if they don't clear their stupid scooters and bicycles off the streets (and out of the rivers) and spend the money you'd waste continuing to try to get this damp squib off the ground clawing back our train lines from the private sector.

Show less of comment

Avatar for -

If you start melting down any vehicle that's badly parked or badly driven you're going to have a lot of angry car drivers

Show full comment

If you start melting down any vehicle that's badly parked or badly driven you're going to have a lot of angry car drivers

Show less of comment

Avatar for - Tiger

They ought to be banned and the funds put into added bus services

Show full comment

They ought to be banned and the funds put into added bus services

Show less of comment

Avatar for - Leatherback sea turtle

Use of bikes both rental and illegal on pavements and in busy road traffic is difficult to manage and ensure safety AND THE RIGHTS OF PEDESTRIANS. So far my observation is that bad scooter use has increased. There is a major problem with...

Show full comment

Use of bikes both rental and illegal on pavements and in busy road traffic is difficult to manage and ensure safety AND THE RIGHTS OF PEDESTRIANS. So far my observation is that bad scooter use has increased. There is a major problem with them being dumped on the pavement or left thrown down near rental sites. This is very dangerous for elderly and diasabled people. Who us policing all of this? What is the point of rules and safety measures if nobody picks up missue or illegality.

Show less of comment

Avatar for -

I agree with those who have commented about the bad riding habits of many renters - on pavement or riding carelessly on road - and the apparent dumping of e-scooters away from approved parking areas. Even the official parking areas are...

Show full comment

I agree with those who have commented about the bad riding habits of many renters - on pavement or riding carelessly on road - and the apparent dumping of e-scooters away from approved parking areas. Even the official parking areas are unsightly and untidy. Also, many riders appear to be under 18 and no doubt some who are over 18 don't have a driving licence. It is apparent that people are finding ways around the restrictions imposed by TfL

I am very sceptical that e-scooters make any significant contribution to decarbonisation, as most of the journeys must be short and without much baggage so they must mainly be replacing walking/cycling/public transport journeys, not car journeys. Has TfL done thorough research on what journeys are being replaced?

As a cyclist I am very aware of the dangers of being on the road amongst vehicles and an e-scooter looks very dangerous to me. The 12.5 mph speed limit is understandable but means an e-scooter rider can't keep up with the speed of traffic even in a 20 mph zone, so must be at constant risk from vehicles overtaking.

Overall my view is the trial has shown significant flaws in the concept and should not be continued.

Show less of comment

Avatar for -

Hi mikeyhammersmith

Thank you for your comment. If you can provide us with a specific location, time, date, and operator of the incidents you mention above, relating to underage e-scooter riding and untidy e-scooter parking bays, we will investigate this further.

TfL has published a report which provides more details on interim findings for the first 18 months of the trial. You can find this here: https://content.tfl.gov.uk/london-e-scooter-rental-trial-interim-findings-acc.pdf 
 

Avatar for - Adelie penguin

Why have youngot a policy of renting scooters. We all know how dangerous they are riding on the pavement. Cycling included. I suggest you take steps to solve the problem, and or give the police the power to deal with it properly. Many...

Show full comment

Why have youngot a policy of renting scooters. We all know how dangerous they are riding on the pavement. Cycling included. I suggest you take steps to solve the problem, and or give the police the power to deal with it properly. Many people have been injured by them. I Hooe to see an improvement in bexley. And the same goes for cycling onbthe pavement. It needs to be strictly enforced and if they are riding the scooters on the footpath they need to be confiscated.

Show less of comment

Avatar for - Sea turtle

Hi There,

My main comment is that scooters seem to be completely unregulated, their users do not follow the Highway Code and generally break the rules of the highway (and pavements!). They appear generally to be dangerous and a hazard to...

Show full comment

Hi There,

My main comment is that scooters seem to be completely unregulated, their users do not follow the Highway Code and generally break the rules of the highway (and pavements!). They appear generally to be dangerous and a hazard to themselves and other road users and attract social misbehaviour.Without regulation, enforcement and education these problems will only worsen.

Show less of comment

Avatar for - Adelie penguin

These scooters make me feel like an angry old person a lot of the time because of the bad behaviour of riders. That annoys me because I like alternative eco friendly travel options. We need better control over bad riders, because these...

Show full comment

These scooters make me feel like an angry old person a lot of the time because of the bad behaviour of riders. That annoys me because I like alternative eco friendly travel options. We need better control over bad riders, because these could be a good option. That said, I find the scooters quite unsafe by design (a medium sized bit of scrap at the wrong time could send you flying) and I don't think they are particularly well suited to roads or pavements. I would support them having a visible license number.

Show less of comment