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1071 Londoners have responded | 03/09/2021 - 25/07/2022

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Help shape London Fire Brigade’s services

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We, London Fire Brigade (LFB), have been engaging with communities across London to find out how we can make our  plans and work more effective and impactful.

Those communities told us that we need to communicate more with them about what we do outside our emergency services. We need to collaborate with trusted groups within the community and be more visible in our campaign and advocacy work. If we want to build upon the trust that Londoners have in the Brigade, we need to ensure that we are standing up for Londoners. 

What do you think?

How can we improve our services for Londoners? What can we do to be more visible and accountable to your community? Outside of our emergency services, how can we support you and your communities?

Have your say in the discussion below, co-moderated by London Fire Brigade and Talk London.

This discussion closed on 1 September 2021.

The discussion ran from 26 July 2021 - 01 September 2021

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Comments (85)

Avatar for - Vaquita
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It would be useful to know how and where to dispose of inflammable or potentially inflammable liquids, e.g white spirit. oils. old paints etc,

Avatar for - Tiger
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Reverse the closure of fire stations, the reduction in fire tenders and most importantly firefighters. I have had enough of all the neo-liberal duplicity, from the Tories as well as Labour.

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Forcing residential buildings to have an expensive and costly waking watch is a SCAM and is not an accurate risk assessment. LFB tried to force once tiny 15 flat block (under 18m) here to pay £1200 EACH A MONTH to have a waking watch here...

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Forcing residential buildings to have an expensive and costly waking watch is a SCAM and is not an accurate risk assessment. LFB tried to force once tiny 15 flat block (under 18m) here to pay £1200 EACH A MONTH to have a waking watch here because one balcony caught fire (didnt spread, was spotted and put out quickly). Totally unreasonable and not reflective of risk. LFB also caused one block to fail EWS1 because they said it was too much effort to open a wooden unlocked gate to gain access to back of building, despite the fire engine being able to park outside gate. This block is also under 18m and not a high rise.Plenty of houses have alot less access yet we are penalised. Your fire risk assessments are ruining lives, causing untold misery, depression, bankruptcy and lack any common sense because you side on extreme caution. Stop forcing the Waking Watch on buildings! It is just paying min wage men to sleep in stairwells and play on phones and is NOT saving lives. Completely unreasonable and profiteering at the expense of leaseholders.

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More open days and events. They used to do yearly big events at headquarters showing off firefighting skills. These should happen again, public displays of skills and equipment are great in engaging the public. Otherwise, let them get on...

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More open days and events. They used to do yearly big events at headquarters showing off firefighting skills. These should happen again, public displays of skills and equipment are great in engaging the public. Otherwise, let them get on with their work.

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Avatar for - Colombian spotted frog
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I remember times when we received information and support about smoke alarms and fire safety from the London Fire brigade and I found it is missing now. What should we have at home to protect ourselves, in the case of a fire. Having...

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I remember times when we received information and support about smoke alarms and fire safety from the London Fire brigade and I found it is missing now. What should we have at home to protect ourselves, in the case of a fire. Having alarms is one thing... but what about letting us know what fire extinguisher could be helpful ? Let us say a candle has been left lit and reaches the floor and a few flames are now on the floor.... Which fire extinguisher could be best to have handy.... I was thinking about it the other day... i would appreciate some advice about this.. by someone professional coming to my home... Could this be possible? Thank you for all your care...

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Hi All,

Thank you for all of your feedback so far. What platforms should we be using to be engaging with Londoners better and hear your views?

Thank you,

LFB

Avatar for - Monarch butterfly
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Hi all
I guess the number at the top of the page says a lot- only 56 comments at time of writing from such a huge city with such a strong dependence on the LFB. As a technologist I would heartily support all of the usual social media...

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Hi all
I guess the number at the top of the page says a lot- only 56 comments at time of writing from such a huge city with such a strong dependence on the LFB. As a technologist I would heartily support all of the usual social media platforms- as long as the content is engaging. Putting people up with their hobbies etc is always a good idea. I also think that whoever does your PR should be getting fire chiefs onto breakfast radio and TV every so often, to put a human face to the service. Clearly- this will not be a big bang moment- but will need to be committed to over time, but visibility and the human touch will always be a good thing.

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Besides social media and some improvements to your website as what i think is essential information is buried in several clicks so perhaps needs greater prominence, i would recommend the following

for non emergency police your dial 101...

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Besides social media and some improvements to your website as what i think is essential information is buried in several clicks so perhaps needs greater prominence, i would recommend the following

for non emergency police your dial 101 for non emergency NHS you call 111, for non emergency fire brigade (things such as advice etc you either have to search your website or the internet for your local stations number how about a nationally advertised non emergency number 121 for example to follow the pattern. or get together to create a single number for all non emergency services.

some public visibility would be a good idea fire stations look like abandoned buildings as you never see any signs of life until there's a call out.

Advertising the fires you've attended on your website seems macabre people are potentially at risk for those so why advertise them as its not to prevent calls as you wouldn't think of looking to see if you were already attending on your website or its an advertisement that that station is essentially empty to steal from or for anyone that way inclined to go loot a property or develop a fascination with fires potentially even setting them.

Talk to local letting agents to ensure that they pass information for landlords and tenants on to act of rogue landlords and carry out checks on properties that are let to find high risk.

Finally take an interest in non urgent matters reported to you. I reported a rented property with no smoke alarms and dodgy electrics, 10 years later and still not a sign of interest not a call or even a leaflet (i did buy my own and pay to have them installed due to disability and had an electrician check the electrics) but i would expect that to be of interest as its a fire risk you could prevent especially as you were aware of the issue.

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I remember times when we received information and support about smoke alarms and fire safety from the London Fire brigade and it was much appreciated. I know that some of the people in our community do not how to change the smoke alarm...

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I remember times when we received information and support about smoke alarms and fire safety from the London Fire brigade and it was much appreciated. I know that some of the people in our community do not how to change the smoke alarm batteries, and am concerned that those may be vulnerable residents. Due to covid, housing association reps do not attend peoples' homes and no information or support is offered. We heard a chirping noise of a powerless smoke alarm coming from one block of flats for over a year before it stopped. I tried to help, but couldn't get access to the flats. More needs to be done to ensure community safety.

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Avatar for - Sea turtle
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I think the Fire Brigade do a difficult job and don't always get the respect that they deserve.

I agree with what others have said about outreach, when my daughters were at young they looked forward to having a fire engine at the school...

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I think the Fire Brigade do a difficult job and don't always get the respect that they deserve.

I agree with what others have said about outreach, when my daughters were at young they looked forward to having a fire engine at the school fetes, or someone coming into their school to talk about their role as a firefighter. As a Guide Leader we had someone come in a talk about Fire Safety and Fire Prevention.

Not many people are aware that if you have young children, elderly or disabled that the Brigade can come out and do a Fire Safety Check .

As other people have said Education and being part of the community is a key.

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Grenfell showed the inadequacy of the equipment available to the LFB and weaknesses in the command structures and leadership. These can be fixed with time and adequate resources. However, the most concerning is the weakness in legislation...

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Grenfell showed the inadequacy of the equipment available to the LFB and weaknesses in the command structures and leadership. These can be fixed with time and adequate resources. However, the most concerning is the weakness in legislation and enforcement of fire prevention regulations. The LFB should have a separate division dedicated to enforcement and the teeth to require owners/landlords to remediate substandard fire safety issues.

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Avatar for - Tiger
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Hello,

The LFB must be supported financially to be abe to return to and to increase the essential proactive work that they were once relied upon to provide. The return of mandatory inspections
of buildings, places of work, leisure etc....

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Hello,

The LFB must be supported financially to be abe to return to and to increase the essential proactive work that they were once relied upon to provide. The return of mandatory inspections
of buildings, places of work, leisure etc.

In addition, the FBU must reach out to and secure regular support with local authority tenants organising with their own housing associations. Exactly the type of tenants association set up by the tenants at Grenfell as they struggled against their reckless local authority at RBKC as they tried to ensure fire safety standards were maintained. Get the LFB involved.

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Avatar for - Staghorn coral
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The fiasco that is WAKING WATCH and the role LFB has played in the Cladding Scandal is a concern.

I am currently expected to contribute towards the £31k per month waking watch at High Point Village. It was implemented late Feb 2021...

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The fiasco that is WAKING WATCH and the role LFB has played in the Cladding Scandal is a concern.

I am currently expected to contribute towards the £31k per month waking watch at High Point Village. It was implemented late Feb 2021! Waking Watch is on top of an eye water service charge that has gone from £1.526,284 in 2014 to £2.526,188 in 2019 (Ballymore’s actual service charge figures).

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Hi Okeefk,

Thanks for your comment regarding waking watches we understand that is an issue for many Londoners.

Though it may appear that the LFB has put the waking watch in place, LFB’s role is to ensure the responsible person for a building (As explained through government and National Fire Chiefs Council guidance) is reacting to the professional advice of their fire safety consultant (competent person). In some cases, the LFB have had to insist the responsible person put interim measures in place, as they have not reacted to their consultant due to various issues, leaving the residents in a vulnerable position. LFB does not take on the role of the competent person and do not have the powers to stop a responsible person from using a waking watch if they want to.

This September, we will be holding sessions with the community to discuss our authority, advocacy and campaigning work and seeing how we can improve as a brigade.

Hope this helps. What safety issues are most important to you?

Thanks,

LFB

Avatar for - Adelie penguin
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I think there is an enormous amount of trust and respect for the fire brigade. I think what others have said about outreach to local schools and communities is so important. Education will help to prevent many incidents that the brigade...

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I think there is an enormous amount of trust and respect for the fire brigade. I think what others have said about outreach to local schools and communities is so important. Education will help to prevent many incidents that the brigade would be needed to manage and that education could last a lifetime.

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Avatar for - Sumatran elephant
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I think the fire London brigade should still come out and complete fire safety check when required and should ensure that they have the man power to do so.

We all know self regulation does not work and has disastrous results.

The London...

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I think the fire London brigade should still come out and complete fire safety check when required and should ensure that they have the man power to do so.

We all know self regulation does not work and has disastrous results.

The London fire Brigade needs to adopt a more authoritive enforcement role again and be, 'out there', in our communities

The fire brigade must be seen to be out there preventing fires not shutting the door once the horse has bolted.

There are so many private land Lords in London that do not comply with any fire safety rules particularly in over crowded HMOs

The London fire brigade should be out there once more. Operating as an enforcement body, prosecuting bad landlords, with an increased fine to an unlimited amount. Be the strong arm of the law once more.. Be seen .be active. Be preventative. Do not rely of self regulation. Too many deaths have been lost to self regulation. What the fire brigade need to do is get out there completing fire safety checks at face to face inspections. Be seen!!! ACT PREVENT FIRES rather than spray water on fires that need not have happened. Take action to stop fires starting. Be seen to be present

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When my son was at nursery school he used to enjoy the occasional visit to the local fire station.

Do FBs go into junior and secondary schools to talk about their work, for career sessions?

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When my son was at nursery school he used to enjoy the occasional visit to the local fire station.

Do FBs go into junior and secondary schools to talk about their work, for career sessions?

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Make your presence know in social media. Including community and neighbourhood message boards such as Nextdoor.

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Make your presence know in social media. Including community and neighbourhood message boards such as Nextdoor.

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Avatar for - Monarch butterfly
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Given the enormous crisis in multi-storey, multi-occupied residential buildings, and the fact that around half of buildings affected are in the London, LFB needs to lead the way in developing a) a different approach to commenting on...

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Given the enormous crisis in multi-storey, multi-occupied residential buildings, and the fact that around half of buildings affected are in the London, LFB needs to lead the way in developing a) a different approach to commenting on planning applications for such buildings, insisting on sprinklers, double stair cases, 360 degree site accessibility for large appliances to tackle fires and rescue people, and prevent tall buildings being built so close together that fire could easily jump buildings b) secure the funds to make regular site visits, c)create a public information campaign that explains to the thousands of people living in such buildings, many of whom do not have English as a language, how to prevent fires and then what to do in the event of a fire, d) establish a policy for people living in such buildings and want to buy smoke hoods, e)have more tall appliances in the locations where these buildings are and where the risk is, f) work effectively with local authorities in London to create a strong data base of such buildings and the risks they contain, g) continue to engage with people living in such buildings to gain their feedback, but at a much higher level of engagement than now. I am a huge fan of LFB and recognise the huge toll that the past years have taken on the brigade and staff, however the LFB must move out of its current defensive position and come out fighting on the front foot for the safety of current and future Londoners.

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Absolutely agree with this.
I was trying to make sure my apartment was properly assessed for fire risk by the landlord not long ago. Contacted the Fire Brigade for support, to see if they could do an assessment.
No, they cannot. It is up...

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Absolutely agree with this.
I was trying to make sure my apartment was properly assessed for fire risk by the landlord not long ago. Contacted the Fire Brigade for support, to see if they could do an assessment.
No, they cannot. It is up to the landlord.

But what if the landord does not want to do a full assessment, just wants to tick some boxes?
There is no-one and no organisation for tenants to appeal to. Most ordinary tenants cannot afford to pay for a private fire risk assessment.
This should be changed.

I don't know how it could be funded, but if only the FB could provide this service too.

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Avatar for - Vaquita
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We have an excellent rapport in our Napier Place W14 neighbourhood in Holland Ward with the LFB. Adjacent to our mews street and cul de sac there is a corporate freeholder, Borrisbrook Properties Ltd, owner of Kenton Court on Kensington...

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We have an excellent rapport in our Napier Place W14 neighbourhood in Holland Ward with the LFB. Adjacent to our mews street and cul de sac there is a corporate freeholder, Borrisbrook Properties Ltd, owner of Kenton Court on Kensington High Street and claimant (though not as the legal freeholder) to the land known as the Kenton Court car park. For years this freeholder has sought planning permission to construct a row of houses on the land represented by the car park, but permission has always been refused by the RBKC Planning Dept. and any appeals have been dismissed by the Planning Inspectorate. The freeholder will not take "no" for an answer - and always tries again by submitting yet another application.

After the tragedy of the Grenfell Tower fire, our neighbourhood appealed to the LFB to give us a view about the danger to life, especially to the residents of Kenton Court, if the car park (to which they have rights) were built upon and emergency access and egress compromised. The LFB wrote at a very senior level to the RBKC to ensure that such access they would need in any emergency was not obstructed by new buildings.

Some while later, the LFB service was called upon to deal with some loose drain pipes, that had come away from their wall supports in high winds, from Kenton Court's rear ten storey tower block. The LFB demonstrated with their turntable ladder vehicle how important the entire car park was to enable to deal with the situation. It was an intervention that characterizes the good neighbourliness of the LFB.

The example is but one of many ways the LFB helps the public. Recent floods provide another perfect example of their selfless engagement to assist the public.

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Checking on fire prevention measures in rented properties and for vulnerable members of the community who may not be able to change smoke alarms etc themselves would be good and prevent some rogue landlords not fulfilling their obligations

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Checking on fire prevention measures in rented properties and for vulnerable members of the community who may not be able to change smoke alarms etc themselves would be good and prevent some rogue landlords not fulfilling their obligations

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Avatar for - Monarch butterfly
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Nothing to add. Sorry

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Potential areas beyond the existing response to emergency calls might include:
1) More oversight and if required intervention in fire safety, especially of high rise buildings
2) Improved/revised techniques for evacuating or rescuing...

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Potential areas beyond the existing response to emergency calls might include:
1) More oversight and if required intervention in fire safety, especially of high rise buildings
2) Improved/revised techniques for evacuating or rescuing residents from high rise buildings
3) Flood management and communicating imminent flood risk
4) Community awareness events on sources of fire and areas of flood risk
It may be that some or all of these are already part of the activities of the LFB. My apologies if they are and I just do not know. But if they are and I do not know, then community communication could be improved.

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