London's recovery starts with you

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618 Londoners have responded | 07/08/2020 - 01/10/2020

London's recovery starts with you

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Digital access for all

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When the lockdown was introduced in March, many Londoners had to move their work, learning, recreation, shopping and support services online. Many people don't have a quiet space at home to work or lack the devices, skills and digital connectivity to get online. It is forecast that in the next 20 years, 90% of all jobs will require some form of digital knowledge. However, 18% of Londoners lack one or more basic digital skills, and large areas of London currently don’t have full fibre connections to homes. Read more about the context for this mission.
 
Mission: “Every Londoner to have access to connectivity, basic digital skills and digital employment opportunities and support by 2025.”
 
We’ll need to work together to:

  • Short term - develop a detailed picture of digital exclusion through the pandemic and to identify people in need of devices, skills and connectivity
  • Medium term - increase digital skills through training and fill gaps in 4G and 5G provision
  • Long term – support Londoners to develop the skills to enter the tech sector and improve digital leadership  

Areas of focus might include:

  • Improving full fibre coverage for faster internet speeds
  • Preparing for 5G
  • Providing training and skills to support Londoners to access to online services and tech jobs

 
What do you think of this mission? Is there anything critical to London’s recovery missing from this mission? What does this mean for you personally and your community?  What actions or interventions would have the most impact? How will we know that we’ve succeeded?  Who has a role to play to meet this challenge?  

Summary

Thanks everyone for sharing your views and personal experience in this discussion on digital access. The policy and recovery teams have been thinking about how they can amend these missions to be more specific and time-bound, but still bold, ambitious and realistic. 

Part of making these missions more specific involves acknowledging that we can't do everything through the recovery programme. That doesn’t mean that if something isn’t a mission it isn’t important. City Hall and London Councils will continue to work on areas that aren’t missions but are important to recovery. 

The recovery team and policy teams have used your feedback to refine this mission to Every Londoner to have good connectivity, basic digital skills and access to the device or support they need to be online by 2025. 

Here are some proposals below for how we might achieve this mission: 

  • understand how digital exclusion impacted Londoners during the crisis and what steps councils and the voluntary and community sector are taking to address this locally 
  • improve full fibre coverage, identify and eliminate not-spots starting with social housing  
  • identify free Wifi zones across London, making it easier for Londoners to get online for free outside of their homes.   
  • ensure all adults with low or no digital skills have basic digital skills training   
  • develop a device/data offer for those most in need, starting with schoolchildren, learners and those shielding.  

What other ideas do you have that might help to achieve this mission? And who has a role to play to meet this challenge? What would have the most impact for you? 

The discussion ran from 07 August 2020 - 01 October 2020

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Comments (79)

Avatar for - Staghorn coral

Let's stop talking about 5G and lay out the basic infrastructure for any Londoner to be able to send a message, follow an online tutoring class or apply for a job. During lockdown it turn down that thousands of children couldn't follow...

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Let's stop talking about 5G and lay out the basic infrastructure for any Londoner to be able to send a message, follow an online tutoring class or apply for a job. During lockdown it turn down that thousands of children couldn't follow their online classes because they don't have internet connection. That's your first objective! Connectivity to everybody and for free. When internet access should free and universal. Basic access: messaging, web search. If anybody wants other things, they should pay for it. But connectivity is fundamental for today's world and every child in this city should have access to it from their homes.

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Avatar for - Tiger

This is a very worthy objective and in recent months has proved essential, as you state above.  However I am not sure how much the Mayor, London Assembly and London Boroughs can do towards achieving it, but neverless good that you support...

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This is a very worthy objective and in recent months has proved essential, as you state above.  However I am not sure how much the Mayor, London Assembly and London Boroughs can do towards achieving it, but neverless good that you support this initiative.

I think that too much emphasis is put on the 'training' perspective - we know that if you give a 3 year old an iPad s/he will find out how to use it in no time, every schoolchild and teenager has a smartphone and computer or access to one, virtually all working adults use PCs either at home, at work or both and as we have learned in the past 6 months, it has taken the overwhelming majority of retired people in their 70s, 80s and 90s no time at all to become experts in sending and receiving emails, using Zoom and ordering groceries online!

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Avatar for -

I think what we have all realised is there are basic necessities that not everyone has access to or can utilise. The cost of WiFi and/or connection to 5g is expensive. Many devices don't have the capability for 5g, so it's pointless until...

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I think what we have all realised is there are basic necessities that not everyone has access to or can utilise. The cost of WiFi and/or connection to 5g is expensive. Many devices don't have the capability for 5g, so it's pointless until more devices can utilise it.

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Avatar for -

I do think it is important that everyone have access to online services.   I don't agree that we need to prepare for 5G, getting complete fibre coverage should be sufficient.  In relation to skills training, perhaps a once a month short...

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I do think it is important that everyone have access to online services.   I don't agree that we need to prepare for 5G, getting complete fibre coverage should be sufficient.  In relation to skills training, perhaps a once a month short class could be provided by councils and staffed by volunteers from the community.   This should cover basic skills for use of digital devices and using the internet.    Any higher level training should be delivered by schools as it currently is. 

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Avatar for - Tiger

It is a good statement but how much of it will make it into reality?

I live in a newly bulit block which fortunately was equipped with one of the latest high speed fibre connections by a fairly small comapny which gives great speeds and...

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It is a good statement but how much of it will make it into reality?

I live in a newly bulit block which fortunately was equipped with one of the latest high speed fibre connections by a fairly small comapny which gives great speeds and reliablity. However, BT seems to think we are stuck in the 20th century and their offering is pitiful. My current connection is 1 Gigabit which is fantastic and enables me to work to the fullest extent. BT's offering for my block is "...a guaranteed 3 megabit connection...! which is near useless for more than basic Internet use with some online meetings but not much else.

Until they are "persuaded" to ensure that, at least newly built i.e. less than 3 years old properties, then much of London is going to be held back in a "digital backwater".

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Avatar for - Sea turtle

Internet access is as essential as electricity, water or gas, and yet we do not have a main grid where we can automatically get connected to.

Broadband is always slower than promised and the phone line necessity makes it needlessly...

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Internet access is as essential as electricity, water or gas, and yet we do not have a main grid where we can automatically get connected to.

Broadband is always slower than promised and the phone line necessity makes it needlessly expensive and uncompetitive with the rest of Europe, whereas optic fibre companies are not allowed to install cables. In most of my work meetings from home I have to switch to a hotspot because the best broadband provider option in my area is too slow. However, if I buy an unlimited 4G data contract, I get throttled if I use it as a hotspot, or even blocked. I think it would be great to ban providers' ability to throttle users on contracts advertised as unlimited.

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Avatar for - Tiger

Good points!

I can never understand why companies can get away with "...Unlimited speeds (subject to fair use policy)"! They should be made to  either advertise it as "unlimited" and leave it at that or say it is restricted and let...

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Good points!

I can never understand why companies can get away with "...Unlimited speeds (subject to fair use policy)"! They should be made to  either advertise it as "unlimited" and leave it at that or say it is restricted and let customers make up their own minds what they choose.

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Avatar for - Rhino

This is important and needs to be rolled out as son as possible. In terms of training one should be encouraged to use the vast information already available and additional help should only be necessary for the venerable and elderly. 

One...

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This is important and needs to be rolled out as son as possible. In terms of training one should be encouraged to use the vast information already available and additional help should only be necessary for the venerable and elderly. 

One should also be encouraged to purchase there own equipment with supplementary issue of maximum value vouchers for those on low income, at no point should equipment be fully funded as one should be encouraged to fund themselves whenever possible. 

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Avatar for -

No to 5G as this is dangerous for our health and nature. But yes to fibre-optic connection plan, that people can connect to all over the city.

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No to 5G as this is dangerous for our health and nature. But yes to fibre-optic connection plan, that people can connect to all over the city.

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Avatar for - Adelie penguin

This is nonsense.

There is no evidence that 5G is any more dangerous than 3G, which has been around for years, and in spite of all the conspiracy theories & scare-mongering, there haven't been any health or other problems.

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This is nonsense.

There is no evidence that 5G is any more dangerous than 3G, which has been around for years, and in spite of all the conspiracy theories & scare-mongering, there haven't been any health or other problems.

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Avatar for - Amur leopard

i agree with the need to have full fibre coverage but in the main I'd suggest leaving well alone as far as training etc is concerned. If people are working from home then their empoyers will or should be ensuring they have the equipment...

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i agree with the need to have full fibre coverage but in the main I'd suggest leaving well alone as far as training etc is concerned. If people are working from home then their empoyers will or should be ensuring they have the equipment they need. There are already classes for the elderly in community centres where they can be introduced to and improve their skills with the latest technology and school children are taught IT at school and have access to computers.

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Avatar for -

Definitely start on the infrastructure. I pay for a landline (which I don't use and don't have a phone plugged into) to get broadband through a supplier. Most days my connectivity is so slow I might as well use a pigeon carrier. Get fibre...

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Definitely start on the infrastructure. I pay for a landline (which I don't use and don't have a phone plugged into) to get broadband through a supplier. Most days my connectivity is so slow I might as well use a pigeon carrier. Get fibre optics laid everywhere and connected to many smaller hubs where the population is most dense. Rural areas also need this capability and even more so, I would say. 

Everything is online nowadays and it is punitive now to not be online. Many deals, offers, services and companies are only available online. 

We've been running digital education for many years now. Some people just don't want to know. There's going to be part of the population that won't engage. But for everyone else - let's get fast broadband to every single home. It's ludicrous that I'm paying huge amounts of money and waiting so long for a page to load. That makes it frustrating for everyone and no wonder people don't want to engage any further - why pay good money for a bad service. And it isn't one particular company - it's the whole infrastructure.

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Avatar for -

There should be some voluntary schemes to help the elderly to get the training and access that they need to access essential services, but beyond that this is something that should be left well alone.  The entire sector has grown and gotten...

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There should be some voluntary schemes to help the elderly to get the training and access that they need to access essential services, but beyond that this is something that should be left well alone.  The entire sector has grown and gotten cheaper in spite of the actions of politicians.  Save taxpayers' money and just let the current expansion of technology continue.

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Avatar for - Polar bear

I'd like to see a facility for communiy based public access schemes. 5G provides the opportunity. Imagine if a residents' association or perhaps council ward could take  a vote to provision a 5G system for their streets such that if a...

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I'd like to see a facility for communiy based public access schemes. 5G provides the opportunity. Imagine if a residents' association or perhaps council ward could take  a vote to provision a 5G system for their streets such that if a majority vote for it, they can commission a firm to provide the service and impose the cost, collected through council tax, on the residents of the zone. This would almost certainly cost less and provide more bandwith than the current system. 

Doesn't 5G provide the possiblity of high bandiwth connectivity with relatively sparse fibre connections? I thought you could just attach transmitters to lamp-posts and let them form an adaptive net of their own.

There is already an amazing array of material to build tech skills. On-line courses to suit every taste from youtube to tutored courses. A rich choice of meet ups, many of which are free and open to all. I don't see a need for government intervention here. 

.. Though as I think about it, making meeting places available such as schools after hours could be handy in a few cases.

Better and impartial information on what's available locally could help a little, but again that information is out there for those who care to look.

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Avatar for - American pika

Very much in favour with increased digital provision. New builds, refurbishments and conversions should be required to include "last mile" digital wiring so that the occupant could then connect painlessly to whichever provider suits his/her...

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Very much in favour with increased digital provision. New builds, refurbishments and conversions should be required to include "last mile" digital wiring so that the occupant could then connect painlessly to whichever provider suits his/her needs.

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Avatar for -

With the current closure of libraries, why not enable computer tuition in cafés where social distancing is possible?

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With the current closure of libraries, why not enable computer tuition in cafés where social distancing is possible?

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Avatar for - Sea turtle

No Veronica.

Far too many cafe and coffee shop  tables are taken up by single people gazing at their laptops, drinking little coffee and using tables for a long time depriving businesses of additional and essential customers.

Computer...

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No Veronica.

Far too many cafe and coffee shop  tables are taken up by single people gazing at their laptops, drinking little coffee and using tables for a long time depriving businesses of additional and essential customers.

Computer access should be provided in libraries and not elsewhere in places with other primary uses.

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Timeline

STAGE: Evidence gathering

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