Tell us about your high streets
How important are your local high streets to you? How do you use them and what would encourage you to use them more?
High streets contribute to the social, environmental and economic value of London. There are over 600 of them in the capital, offering different things for different people.
We’d love to hear from you and help us understand what you think the future of high streets should look like.
How important are your local high streets to you? How do you use them? What would you want to see more of or less of on your local high streets (this could be anything from shops to services and more)? What would encourage you to go to your local high streets more?
Tell us in the discussion below.
The discussion ran from 25 February 2020 - 25 May 2020
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Log into your accountHUNTCJ
Community Member 5 years agoProperly owners need to concentrate on offering services and experiences if they're going to survive - retail is sadly no longer going to work. Things like post offices, pharmacies, cafes, wine bars, hair and beauty etc. They need to...
Show full commentProperly owners need to concentrate on offering services and experiences if they're going to survive - retail is sadly no longer going to work. Things like post offices, pharmacies, cafes, wine bars, hair and beauty etc. They need to concentrate on the things that you can't get online, sadly we're never going to see Department Stores and Banks opening on high streets.
Councils need to reduce rates and work on the pedestrian experience - it needs to be safe and pleasant to walk down a high street!
Show less of commentStavbollo
Community Member 5 years agoToo many charity shops, nail,bars and betting shops. There should be more department stores, high street banks (2 have been lost recently in my high street) and individual businesses offering a variety of goods. Whilst I have my own...
Show full commentToo many charity shops, nail,bars and betting shops. There should be more department stores, high street banks (2 have been lost recently in my high street) and individual businesses offering a variety of goods. Whilst I have my own transport, not everybody is as fortunate and this is discriminatory against those without personal transport. Greater incentives should be given to those wishing to situate in High Streets as against out of town retail parks.
Show less of commentLouisePascoe
Community Member 5 years agoNothing new here, but too many nail bars (money laundering cover?), too many not very good places to eat, too many estate agents, BUT one really good bookshop and two really good toyshops. The usual chain women's clothing, useful specially...
Show full commentNothing new here, but too many nail bars (money laundering cover?), too many not very good places to eat, too many estate agents, BUT one really good bookshop and two really good toyshops. The usual chain women's clothing, useful specially for children, BUT also several independents - very good.
Critical to have good public transport, and places to walk unimpeded by traffic. Markets are good, even though our traditional fruit and veg now only has one such stall, and planty of tat. But it brings people out. Another nearby has hot international food stalls at lunchtime - a great draw., though a hard way to earn a living. Agree with the person below that some detailed analysis of what people buy in shops, and what they buy online, when they are near "high streets", would be intelligent. What has happened to the hardware store for instance? Online almost always better, though some supermarkets keep some stuff.
Show less of commentchiefmole
Community Member 5 years agoMulti use shops would be good, e.g. Cafe's that become wine bars in the evening. Book stores that sell coffee. Lower business rates. Events - readings, "how to" classes etc.
Less Betting shops, less poor quality fast food (yes fried...
Show full commentMulti use shops would be good, e.g. Cafe's that become wine bars in the evening. Book stores that sell coffee. Lower business rates. Events - readings, "how to" classes etc.
Less Betting shops, less poor quality fast food (yes fried chicken), more veg and less cheap fast fashion stores as someone else said below.
Show less of commentPamelas
Community Member 5 years agoI think the proliferation of food and drink establishments has ruined our high streets. In ours alone I counted 48 such establishments. Lots of empty cafes, nail and hair salons. I suspect property speculation and money-laundering have a...
Show full commentI think the proliferation of food and drink establishments has ruined our high streets. In ours alone I counted 48 such establishments. Lots of empty cafes, nail and hair salons. I suspect property speculation and money-laundering have a lot to do with this.
Show less of commentAnonymous - account deleted
Community Member 5 years agoI found the survey a bit simplistic. Food shopping I mostly do on the high street (and markets) and in-store; Better value for money especially from independent community shops. Consumer items (when rarely I buy them) I tend to look on line...
Show full commentI found the survey a bit simplistic. Food shopping I mostly do on the high street (and markets) and in-store; Better value for money especially from independent community shops. Consumer items (when rarely I buy them) I tend to look on line. I think you might want to consider what type of purchases people are making as that I think influences where people shop?
Show less of commentchiefmole
Community Member 5 years agoWell said
Well said
HUNTCJ
Community Member 5 years agoCompletely agree!
Show full commentCompletely agree!
Show less of commentKarin49
Community Member 5 years agoI would like to see local independent businesses being facilitated to have high street space. Business rates are too expensive for most to take on a whole shop. Perhaps large empty spaces could be split into smaller indoor market spaces so...
Show full commentI would like to see local independent businesses being facilitated to have high street space. Business rates are too expensive for most to take on a whole shop. Perhaps large empty spaces could be split into smaller indoor market spaces so that there is no loss of total income but the fees are affordable for these types of business. A wider variety of more interesting places to shop away from the homogenised chains would also generate footfall for other businesses such as cafes and restaurants.
I think there is a place for a 'click and collect' service on every high street, marrying up online and offline. This would allow a range of shops to offer this service rather than each of them having to devote retail space to their own service in store. Overheads can be split and costs are reduced for all participating retailers. These spaces could be fun places to be acting as hubs for product promotions, launches, tastings, fashion shows, new product testing, market research, providing space for local entertainers while you wait, etc. The potential is enormous if you look at the experience of some of the retailers that already offer event-based additions to their main offerings e.g. m&s do wine tastings that are heavily subscribed, Banquet records in Kingston does amazing album launches in local spaces; I'm sure there are other models you could look at that are working.
You could also look at bringing people to high streets for opportunities to get a bit of exercise in with a social element e.g. urban walking tours followed by coffee, more serious exercise using street furniture - google 'street exercising' to see what I mean. All sorts of local fitness business can get involved in running sessions.
Ravihavering
Community Member 5 years agoActually shopping with people around and the atmosphere that it creates. Being able to see and experience Food and Goods firsthand and to know exactly what you are buying..
Show full commentActually shopping with people around and the atmosphere that it creates. Being able to see and experience Food and Goods firsthand and to know exactly what you are buying..
Show less of commentDaisy1
Community Member 5 years agoThere are too many betting shops on the high street and that encourages people to hang around outside which can become intimidating. I don't feel as safe in my high street as I did 5 years ago.
Show full commentThere are too many betting shops on the high street and that encourages people to hang around outside which can become intimidating. I don't feel as safe in my high street as I did 5 years ago.
Show less of commentAnonymous - account deleted
Community Member 5 years agoI would like to see far fewer betting shops and cheap fast fashion shops.
More community areas - green spaces, libraries, places to take courses/classes.
Some 'share and repair' cafes - where residents can be helped and shown how to...
Show full commentI would like to see far fewer betting shops and cheap fast fashion shops.
More community areas - green spaces, libraries, places to take courses/classes.
Some 'share and repair' cafes - where residents can be helped and shown how to repair items.
Plenty of public loos.
Didgy4
Community Member 5 years agoI actually enjoy going to the shops and certainly prefer making my own selection, especially when choosing food: sell-by dates are particularly important, a choice not made available when supermarket shopping on-line.
However, the ULEZ...
Show full commentI actually enjoy going to the shops and certainly prefer making my own selection, especially when choosing food: sell-by dates are particularly important, a choice not made available when supermarket shopping on-line.
However, the ULEZ extension is coming and, as well, in my area we have just been informed that a lot of our local roads are to be closed to through traffic. Therefore, I shall have to stop using my car and so will have to resort to using on-line shopping as it is not practical for me to do a large grocery shop using public transport or on foot. To be honest I would probably then have to resort to on-line shopping for most things so they can be delivered. I can't see me going to buy household goods or gardening stuff in e.g. superstores like B&Q or Homebase without a car. The only things left to physically shop for would be clothes (I don't like buying those on-line) and the smaller, more portable items such as toiletries.
I fear that all these new 'green' transport initiatives will force more people to shop on-line, resulting in less footfall in physical shops and therefore the death of the a High Street as we know it.
Show less of commentAndrew Musson
Community Member 5 years agoLess betting shops please.
Show full commentLess betting shops please.
Show less of commenttonyjhc
Community Member 5 years agoI visit my local high streets mostly for food shopping using public transport as I no longer drive.
Show full commentShops selling things like food,toiletries,and shoes are important aspects of local high streets .
What high streets need is little shops and...
I visit my local high streets mostly for food shopping using public transport as I no longer drive.
Show less of commentShops selling things like food,toiletries,and shoes are important aspects of local high streets .
What high streets need is little shops and social spaces not empty shops,identikit retailers,bookmakers and too many charity shops.
VikasW
Community Member 5 years agoShops I want to see be removed from my high street: chicken shops serving unhealthy food, betting shops and casinos - they invite gangs and anti social elements.
Show full commentshops that should be encouraged: new restaurants promoting healthy food and...
Shops I want to see be removed from my high street: chicken shops serving unhealthy food, betting shops and casinos - they invite gangs and anti social elements.
Show less of commentshops that should be encouraged: new restaurants promoting healthy food and unique art shops and meditation, self improvement, yoga shops.
Pavements need to be enlarged as currently they are too crowded and often packed. Also caused due to shops encroaching the pavements which should not be allowed. Cars to be removed/not allowed so everyone uses public transport thereby reducing pollution
emspaws
Community Member 5 years agoLess junk food , less gambling and pound shops. more community activities like classes etc . better bike storage that’s safe too many bikes stolen.
more flowers and plants
more recycling that actually gets recycled most bins that are...
Show full commentLess junk food , less gambling and pound shops. more community activities like classes etc . better bike storage that’s safe too many bikes stolen.
more flowers and plants
more recycling that actually gets recycled most bins that are meant to be recycling don’t get recycled.
more places to use toilet and sit
better lighting
cheaper whole foods or salad bars
Anonymous - account deleted
Community Member 5 years agoI dislike the unfair competition that the larger national outlets bring to the high street. With all their money and power they're able to freeze out local shops. How often do we see a greengrocer on the high street, or a local butcher or...
Show full commentI dislike the unfair competition that the larger national outlets bring to the high street. With all their money and power they're able to freeze out local shops. How often do we see a greengrocer on the high street, or a local butcher or baker?
I do believe that local traders should be given advantages to allow them to compete on a more level playing field. They'll never be able to price-match the giants, but there are a number of other ways they add value. At the moment the price differences are so big that they outweigh these.
Supermarkets are also indirectly instrumental in the massive number of current pub closures, in that they don't have to charge VAT on alcohol while pubs do.
Show less of commentAnonymous - account deleted
Community Member 5 years agoOur high street is becoming worse and worse. Closed down shops, replaced by charity shops, fewer independent shops. No small independent food shops. People open shops but cant keep them going because of the high rents, despite us being in a...
Show full commentOur high street is becoming worse and worse. Closed down shops, replaced by charity shops, fewer independent shops. No small independent food shops. People open shops but cant keep them going because of the high rents, despite us being in a very affluent area (Richmond.) I think the business rates system doesn't work. If you pay rent and rates how can you compete with online shops?
Shopping should be a pleasant experience, otherwise it will be all online soon. People love shopping when there are a good range, but now its dire. Perhaps some shops should become more experience based things - 'make your own' activities. but these cant compete unless something is done about rent and rates.
You can't even buy a pint of milk in Richmond town Centre without going to a supermarket or M and S. I always support independents where i can, but its becoming impossible.
Anonymous - account deleted
Community Member 5 years agoHow important are your local high streets to you?
Very They're the only place other than sports events where the community meet and talk in a way that isn't dictated by income, stage of life, or belief.
How do you use them?
I use them...
Show full commentHow important are your local high streets to you?
Very They're the only place other than sports events where the community meet and talk in a way that isn't dictated by income, stage of life, or belief.
How do you use them?
I use them on a weekend to get out a meet people and to do shopping. The catastrophic Thames Water works in West Norwood have destroyed that for the past 18 months.
What would you want to see more of or less of on your local high streets (this could be anything from shops to services and more)?
Police presence (no guns please). Traffic enforcement (given that cars are a key part of my two local high streets, streatham and west norwood). Places for people to meet and congregate that aren't fenced off (square outside west norwood church). Covered areas that accommodate smaller traders (ala Brixton Village). Seats. Benches. I get the impression that a lot of the things I value are restricted due to fears around loitering or homeless people using benches etc... Nothing in this world gets me quite as upset as that notion given how utterly destructive it is, but I don't know whether that's the case.
What would encourage you to go to your local high streets more?
Covered/sheltered community gathering areas that support independent market traders. As mentioned there's Brixton village, but just go to any covered market in Europe and you get the idea. Its a place where people can commune regardless of weather.
Show less of commentJoe1950
Community Member 5 years agoLocal landlords in the area I live in West London are the cause of much of the problem with punitive business rates added on top - punitive rents, too many charity shops and shops closing continually because they cannot afford the rents or...
Show full commentLocal landlords in the area I live in West London are the cause of much of the problem with punitive business rates added on top - punitive rents, too many charity shops and shops closing continually because they cannot afford the rents or the rates are the obvious signs of a malaise.
My own observation is that the main chain stores abandoning the High Street is the platform to build off - local/small businesses selling niche services/products are the answer to the need for a more vibrant high street with added creative solutions such as Weekend street/Farmers markets make for the more vibrant local community that old style high streets used to be.
Also better zoning rules by local authorities? Too many coffee shops/mobile phone stores or estate agents close together is not a solution - as the evidence shows it is a disaster!!
franknorman
Community Member 5 years agoWe're quite well-provided for shops. A few years back our great DIY/hardware store closed but luckily a small hardware store opened not too long after. I just discovered that we no longer have a shoe repair place, which is a shame.
I do...
Show full commentWe're quite well-provided for shops. A few years back our great DIY/hardware store closed but luckily a small hardware store opened not too long after. I just discovered that we no longer have a shoe repair place, which is a shame.
I do like coffee shops but there are so many of them! Maybe we need more coworking spaces, as many of the people in cafes seem to be on their laptops using it as an office.
I think it's important that we look forward to new ideas, and don't just regret that things have changed, or try and turn the clock back. Online shopping is here and can be useful. But we still want some in-store experiences too.
Show less of comment