• Reference: 2024/1947
• Question by: Elly Baker
• Meeting date: 20 June 2024

For each London Overground ticket office, for each of the last 24 months, please advise what percentage of total schedule 17 regulated hours the ticket office was open for?

• Reference: 2024/1946
• Question by: Elly Baker
• Meeting date: 20 June 2024

For each London Overground station with a ticket office – please list the hours that the ticket office is permitted to sell tickets?

• Reference: 2024/1945
• Question by: Elly Baker
• Meeting date: 20 June 2024

What action will you take to further promote travel concessions schemes, such as digital promotion to target younger audiences or material advertisement for older audience in GPs, job centres, libraries, food banks, and other key community spaces?

• Reference: 2024/1944
• Question by: Elly Baker
• Meeting date: 20 June 2024

Will you work with London Councils to streamline the Freedom Pass application processes in order to remove IT and language barriers faced by, for example, older people or speakers of English as a second language? This would include allowing applicants to apply for concessionary schemes in person and/or making the process automatic to imitate HS2 certification, used in the NHS.

• Reference: 2024/1943
• Question by: Elly Baker
• Meeting date: 20 June 2024

Will you work with London Councils to amend the assessments required to apply for a Disabled Persons Freedom Pass? Specifically, this would involve a) incorporating the Equality Act 2010 Criteria as criteria for disability, b) removing the assessment requirement for applicants that have NHS medical records that can serve as proof, c) Re-design the current disability assessment in order to implement a trauma-informed approach.

• Reference: 2024/1942
• Question by: Elly Baker
• Meeting date: 20 June 2024

Will you investigate removing all administration fees from travel schemes, such as the £15 fee for 11-15+ Zip Oyster and the £20 fee for 60+ Photo Oyster?

• Reference: 2024/1941
• Question by: Elly Baker
• Meeting date: 20 June 2024

To apply for a 60+ Oyster Photocard, Older Persons Freedom Pass or Disabled Persons Freedom Pass you need to prove your address. Accepted documentation includes current council tax bill/letter/payment book, current council/housing association rent book statement, current television licence, residential utility bill, HM revenue and customs letter dated in the last 3 months, and occupational pension letter dated in the last 3 months. Given asylum seekers, for example, may not posses those documents will you investigate expanding the accepted documents to include letters or official documents from the GP, Home Office or schools, letters from supporting organisations including but not...

• Reference: 2024/1940
• Question by: Elly Baker
• Meeting date: 20 June 2024

To apply for a 60+ Oyster Photocard, Older Persons Freedom Pass or Disabled Persons Freedom Pass you need to prove your name and age. Accepted documentation is a current passport, medical card, birth certificate (unless name has changed), current driver’s licence, letter of state pension entitlement or a European ID card. Given asylum seekers, for example, may not posses those documents will you investigate expanding the accepted documents to include an Application Registration Card, letters or official documents from the GP, Home Office or schools, letters from supporting organisations including but not limited to migrant charities, soup kitchen or foodbanks...

• Reference: 2024/1939
• Question by: Elly Baker
• Meeting date: 20 June 2024

What estimates, if any, does TfL have on the anticipated cost of making all stations in London step-free? Please provide a station-by-station breakdown of the costs if possible?

• Reference: 2024/1938
• Question by: Elly Baker
• Meeting date: 20 June 2024

TfL’s Equity in Motion report says, “We are progressing plans to improve step-free access on the southern section of the Northern line and exploring the feasibility of starting step-free access work at stations in other areas of London in 2024 and 2025.” Can you provide an update on what work is happening to expand step-free in London?