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Reference:
2012/0330
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Question by:
Caroline Pidgeon
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Meeting date:
25 January 2012
It has been brought to my attention that, after applying their Disabled Railcard to their Pay As You Go Oyster card, some users are not in fact benefitting from the proper discount. For example, a peak ticket from Zone 4 to Zone 1, with a Disabled Railcard, purchased from a ticket office costs £2.65; however, the same journey using an Oyster card with the Disabled Railcard embedded costs £3.60. How do you explain this disparity between the walk up fare and the Oyster fare? What measures have you taken to ensure that Railcards loaded on to Oyster cards result in...