• Reference: 2016/3966
• Question by: Florence Eshalomi MP
• Meeting date: 19 October 2016

TfL now require customers to be able to speak to the PHV operator verbally at all times when journeys are being undertaken and that they must be situated in a licensed London operating centre. Can you explain why the centre needs to be based in London?

• Reference: 2016/3965
• Question by: Florence Eshalomi MP
• Meeting date: 19 October 2016

Can you update us on TfL's work with the trade to explore in more detail the issue with indemnification in the event that a driver, intentionally or not, does not have the appropriate insurance in place?

• Reference: 2016/3964
• Question by: Florence Eshalomi MP
• Meeting date: 19 October 2016

Can you update us on TfL's work with the trade and technology industry during 2016 to develop any necessary security solutions?

• Reference: 2016/3963
• Question by: Florence Eshalomi MP
• Meeting date: 19 October 2016

The new PHV regulations require that customers must be able to speak to an operator verbally at all times when journeys are being undertaken. Has TfL offered further guidance on this to operators regarding the number of staff required to be employed answering the telephones versus the number of vehicles the operator has?

• Reference: 2016/3962
• Question by: Florence Eshalomi MP
• Meeting date: 19 October 2016

TfL say examples of a change to the model include (but are not limited to) the introduction or removal of an app based booking service, introduction or removal of a payment channel or booking method, or introduction of ride sharing. To date how many requests for changes have been made? Who were they made by? How long did it take TfL to respond to the request? Was the request approved or denied?

• Reference: 2016/3961
• Question by: Florence Eshalomi MP
• Meeting date: 19 October 2016

TfL now require operators to inform them of changes to their operating model prior to implementation. Is there a minimum time between informing TfL of a change and implementing it?

• Reference: 2016/3960
• Question by: Florence Eshalomi MP
• Meeting date: 19 October 2016

TfL are working with the DfT to develop guidance for ridesharing in Private Hire Vehicles. Can you update me on this work and when you expect the guidance to be published?

• Reference: 2016/3959
• Question by: Florence Eshalomi MP
• Meeting date: 19 October 2016

TfL now require Private Hire Vehicles to have Hire or Reward insurance in place at the point of vehicle licensing, and for it to remain in place for the duration of the licence. How does TfL plan to regularly check every vehicle to ensure it is a) insured; and b) has Hire or Reward Insurance?

• Reference: 2016/3958
• Question by: Florence Eshalomi MP
• Meeting date: 19 October 2016

Given the results of the mystery shopper exercise and the fact that, from October 2016, all tests will be invigilated by TfL, will you be requiring all drivers who renew their licence to re-take the topographical skills test to ensure all drivers have the requisite topographical skills?

• Reference: 2016/3957
• Question by: Florence Eshalomi MP
• Meeting date: 19 October 2016

TfL say that private hire applicants are required to undertake a topographical skills assessment as part of their application, but applicants may be exempt if they are previously licensed PHV drivers who have passed a topographical skills test. In 2014/15 and 2015/16 how many applicants received this exemption?