• Reference: 2017/5268
• Question by: David Kurten
• Meeting date: 14 December 2017

After some recent headlines about Uber and customer complaints, you said a consultation would take place at the end of this year for customer complaints signage for Private Hire vehicles, so that customers dissatisfied by their driver, operator, fare or quality of the vehicle can complain directly to LTPH. This would improve customer safety and confidence. Can you instruct TfL to carry out this consultation with some urgency?

• Reference: 2017/5267
• Question by: David Kurten
• Meeting date: 14 December 2017

It has been over a year since you launched your "Taxi and PH Action Plan", but only a few minor items from it have been implemented, making little difference to the working conditions of Taxi Drivers. In addition, it will burden them with an electric taxi that is unaffordable in the current market, even if the grants on offer are taken up. Do you accept that your plan has failed in its objectives, has failed to drive up Private Hire standards, and that the main initiatives that would improve public safety have been sidelined because of court challenges by Uber?

• Reference: 2017/5266
• Question by: David Kurten
• Meeting date: 14 December 2017

How many taxi and private hire drivers have TfL been informed about under the notifiable offences protocol for the last three years in total and by driver type and year? Of these how many were charged and how many were found guilty?

• Reference: 2017/5265
• Question by: David Kurten
• Meeting date: 14 December 2017

Will the Mayor instruct TfL to amend the sticker in London Taxis to state that an alternative means of payment is necessary in the case that a card reader malfunctions or a card is declined by the card reader?

• Reference: 2017/5264
• Question by: David Kurten
• Meeting date: 14 December 2017

Do you understand that taxi drivers may be risking their livelihoods and careers by getting in the rear of a taxi when a card reader malfunctions, or a passenger is unable to operate it, if an accusation or complaint is made against them?

• Reference: 2017/5263
• Question by: David Kurten
• Meeting date: 14 December 2017

Did TfL carry out a risk assessment for taxi drivers in the event that they have to provide assistance to passengers in the rear of the taxi in the event that a credit/debit card reader malfunctions?

• Reference: 2017/5262
• Question by: David Kurten
• Meeting date: 14 December 2017

What progress to date has been made of the 13,000 k PH drivers who did not have adequate DBS clearance? How many have been found to have criminal convictions?

• Reference: 2017/5261
• Question by: David Kurten
• Meeting date: 14 December 2017

Do you believe that if a compulsory mandate was introduced, that CCTV was fitted to all PH vehicles in London, it would improve public safety, prevent crime, encourage good behaviour and assist the Police for convictions?

• Reference: 2017/5260
• Question by: David Kurten
• Meeting date: 14 December 2017

I note that Andrew Byrne, Head of Public Policy for Uber appeared before the Business, Energy and Industrial Strategy Select Committee in the House of Commons on 10 October 2017. Being unable to provide detailed answers to the chairwoman's questions on the length of hours worked by Uber drivers, he undertook to respond to the Committee in writing. On 26 November 2017, The Times revealed that Uber's subsequent written response disclosed that 3,000 Uber drivers were working more than 60 hours a week. It would be illegal for anyone to drive a lorry, a bus or most vans on London's...

• Reference: 2017/5259
• Question by: David Kurten
• Meeting date: 14 December 2017

I understand that Uber's new Chief Executive Officer Dara Khosrowshahi had a meeting in London on 3 October 2017 with TfL Commissioner Mike Brown. Given that Uber had been sitting on the news for more than a year that the personal information of 57 million Uber customers and drivers had been hacked, was this massive data breach disclosed to Commissioner Brown in that meeting? If so, did Mr Brown inform you?