• Reference: 2019/21003
• Question by: Navin Shah
• Meeting date: 19 December 2019

What steps are taken when Taxicard customers have poor experiences with drivers?

• Reference: 2019/21002
• Question by: Navin Shah
• Meeting date: 19 December 2019

Can you provide the number, and the nature of Taxicard customer complaints since the re-awarding of the Taxicard contract to CityFleet last year?

• Reference: 2019/21001
• Question by: Navin Shah
• Meeting date: 19 December 2019

The performance of TfL in dealing with tube noise, from my experience of local casework, is patchy. One of my residents has said to me “I am awaiting an update regarding the intrusive noise on the part of the Jubilee Line known as The Kingsbury Curve. This issue is now almost six months old, and we seem to be no nearer to getting the noise reduced.” I accept that measures for such problems are complex. However, how can TfL improve its performance so that it retains trust of residents and that the issues are dealt with in a timely manner?

• Reference: 2019/21000
• Question by: Navin Shah
• Meeting date: 19 December 2019

In your letter written on 5 November 2019 addressing the issue of TfL’s response to Tube noise, you wrote that the TfL has “carried out a targeted programme of rail grinding at key sites which, at many locations, has led to a reduction in both in-carriage and residential noise.” Can you provide proof of this reduction in each of the key sites that were targeted?

• Reference: 2019/20999
• Question by: Navin Shah
• Meeting date: 19 December 2019

Your response to Question (2019/17739) addressed the issue of TfL’s response to Tube noise. Additionally, in your letter written on 5 November 2019 responding to the matter of TfL’s response to tube noise, you stated that Pandrol Vanguard track fastenings may reduce the amount of rail grinding. However, new installations have been halted to enable TfL to assess their success and concerns of in-carriage noise. What is your response in the meantime, specifically, to residents who endure the grinding noises for much longer periods of time than Tube riders? When can they expect an acceptable solution to reduce/remove noise? Is...

• Reference: 2019/20997
• Question by: Onkar Sahota
• Meeting date: 19 December 2019

Your Health Inequalities Strategy rightly called for action from partners. What actions have partners undertaken as a result of this?

• Reference: 2019/20996
• Question by: Onkar Sahota
• Meeting date: 19 December 2019

How has your Health Inequalities Strategy supported a “health in all policies” approach?

• Reference: 2019/20995
• Question by: Onkar Sahota
• Meeting date: 19 December 2019

What programmes has your health team been responsible for in 2017/18 to 2019/20 and what has been the baseline budget and each programme budget during that time?

• Reference: 2019/20994
• Question by: Onkar Sahota
• Meeting date: 19 December 2019

Will you publish, or ask Public Health England to publish, a review of change in the population health indicators noted in your Health Inequalities Strategy implementation plan?

• Reference: 2019/20993
• Question by: Onkar Sahota
• Meeting date: 19 December 2019

Will your Energy for Londoners company supply households with pre-payment energy meters?