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Question by:
John Biggs
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Meeting date:
21 November 2001
I welcome the acceptance in your reply that there are problems, shall we say - cultural problems, perhaps management problems - in the way in which TfL are dealing with this. I asked you whether you were prepared to assert your role as Chair, presumably using Bob Kiley as the Commissioner, to make sure that they are ironed out. It is not just a question of a few individuals getting it wrong at a few consultation meetings. There is a cultural issue, as you say, with the old way of working, which is autocratic and does not listen. Are you...