• Question by: Angie Bray
• Meeting date: 16 November 2005

Could you perhaps give us details of that?

• Question by: Sally Hamwee
• Meeting date: 16 November 2005

Well, the Tube I suppose. Could I just take this one step further though? This is a serious issue, about more than just wearing suitable shoes. It is linking up with bus services and on-going train services, better communications ' that sort of thing. Having got egg or lipstick on our faces over this, can you give us some assurances about the serious work that TfL is doing in this area ' outside Zone 1 as well as inside.

• Question by: Jennette Arnold OBE
• Meeting date: 16 November 2005

The thing I want assurance about, and I would like you to go and find out, was whether this particular leaflet was made by a particular company that had been brought in? What amazed me about it was the way it devalued all the excellent work that had been done over the last five years about women's safety, about treating women as valued customers of the service. I cannot believe it is the same team that has been producing excellent work for TfL. That is why I want to know if a new contract was brought in and if it...

• Question by: Sally Hamwee
• Meeting date: 16 November 2005

What a pity! I would like to see you in your party gear. It is a serious issue and my complaint about the leaflet was that it devalued it.

• Question by: Sally Hamwee
• Meeting date: 16 November 2005

Thank you. I think the baby badges were available separately anyway. If you are to produce further such leaflets, could you ensure that the illustrations are considered carefully? I find them confusing. Were they intended to show things that one should do or should not do? For instance: the long black leather, very pointed-toe stiletto-heeled boots. Are those what one should wear or should not wear, given that we are advised that `things like twisted ankles can be a real pain. Mind your step, especially if you are wearing your party shoes'.

• Question by: Geoff Pope
• Meeting date: 16 November 2005

Therefore you agree that redesigning this rather poor layout at the moment as far as most users are concerned is a priority?

• Question by: Roger Evans
• Meeting date: 16 November 2005

Not from some of us, I suspect. Can you also tell us a little bit about the ramp availability because Geoff points out that a lot of the buses do not have ramps working. In fact, TfL's surface transport report, which they do every quarter, states that a very high percentage of buses do have the ramps working when they are taken out. Is this because bus lay-bys have been removed so buses are damaging their ramps when they extend them close to the pavement? Is it because of poor driving? Is it because the driver cannot be bothered to...

• Question by: Bob Neill
• Meeting date: 16 November 2005

That might be a valid point but do you not think you would do better in your argument if you did not try rubbishing people who disagree with you when you yourself have used exactly the type of highly-coloured language: `only a dehumanised moron would get rid of the Routemasters' which is what is guaranteed to start a media frenzy when you subsequently change your mind.

• Question by: Bob Neill
• Meeting date: 16 November 2005

Is that for all buses or just for Routemasters, that calculation on the back of your envelope?

• Question by: Bob Neill
• Meeting date: 16 November 2005

We do not really need Bob Kiley (Commissioner, TfL) do we? We have you and your calculator!