The Mayor's role in housing involves setting priorities through London's Housing Strategy and directing and managing investment in new affordable housing.
Queries about housing
Homelessness and rough sleeping
The Mayor provides a range of services to help rough sleepers get off the streets and rebuild their lives. Find out more about these services.
The Mayor has also published London’s first ever Rough Sleeping Plan of Action to ensure a sustainable route off the streets for every single rough sleeper.
Find out how you can help rough sleepers.
Council Housing - Waiting list, overcrowding and questions about tenancies
If you are a tenant or resident concerned about the safety of your building, please see the information here:
If you have any concerns regarding the safety of your building, you should:
- in the first instance, contact your landlord or building owner
- if you are still concerned, you should then contact your local authority or local fire and rescue service for advice
- if you do not feel that the issue has been sufficiently dealt with, you can contact the Ministry of Housing, Communities and Local Government building safety team by emailing: [email protected]
Repairs to my property
The Mayor does not have the legal powers to help individuals with specific housing issues, such as repairs. You will need to contact your local council or housing association directly for help with these issues.
If you have a complaint, you may also wish to contact the Housing Ombudsman Service. They will usually require that you have been through the full complaints procedure with the council or housing association before they will consider intervening.
Advice or complaints
- stage 1: Local authority or housing association
If the response is unsatisfactory, then:
- stage 2: The Housing Ombudsman
The following organisations can provide advice:
For matters of this nature, please contact the Police.