City Hall

Contacting City Hall and the Mayor

You can contact the Mayor, City Hall, the London Assembly and other departments with your queries and comments or give us a compliment, complaint or suggestion.

General queries

Transport for London queries

Transport for London is the functional body responsible for implementing policies in relation to the Mayor’s Transport Strategy, and for the day-to-day operational running of transport services in London.

Please contact TfL at the following address with this matter and they will be able to assist you with your query.

TfL Customer Relations
Floor 4
14 Pier Walk
North Greenwich
LONDON
SE10 0ES

Email: [email protected]
Telephone: 0343 222 1234
 

Talk London queries

Talk London has been created by City Hall as a place to discuss London's big issues. Have your say at www.london.gov.uk/talk-london

If you have any queries, please contact us via our online web form.

Policing queries

Find out about the Mayor's role for policing in London.

The Mayor is not able to intervene directly in complaints or comments about specific incidents involving the police. These need to be directed as below. 

If you have a general enquiry or comment about policing in your local area or London-wide, you should contact the Metropolitan Police Service (MPS). Details on how to contact them can be found on their website.

If you have a complaint about specific incidents with the police, you should make a complaint to the Metropolitan Police Service (MPS) so they can carry out a local investigation.


You can raise a complaint with the MPS online

Alternatively, you can write to the Directorate of Professional Standards (DPA) at:
DPS Complaints and Satisfaction Team
22nd Floor, Empress State Building
Lillie Road
London
SW6 1TR

To make a complaint by telephone, you should call 101 for the Central Communications Command, where a call handler will take the details of your complaint. Textrelay no: 18001 is available for deaf and hard of hearing people.

If you are unhappy with the response from the MPS, or you need to make your complaint to an independent organisation, you should contact the Independent Police Complaints Commission (IPCC). You can contact them online or by post to:

Independent Police Complaints Commission
PO Box 473
Sale
M33 0BW

You can also telephone them at 0300 020 0096 

If you feel that you may be a victim of fraud, you should contact your local police force for advice. Information on reporting fraud in the UK can be found at Action Fraud.

If you feel that you are a victim of an investment scam, you should refer to the Financial Services Authority.
 

Invite the Mayor to an event

You can send your invitation via our web form. Please ensure that you include full details of the event.

Please note the Mayor’s diary can be very busy and it is not always possible for him to accept every invitation.

Work for the Mayor of London

Specific issues

Planning applications

Find out latest information on planning applications in London.

Air quality

The Mayor, Sadiq Khan is tackling London's acute air pollution. You can find out what is being done to improve air quality in London.

Garden Bridge

The Mayor of London, Sadiq Khan, has announced the GLA will not be providing Mayoral guarantees for the Garden Bridge project.

The Mayor has said:  ‘Under the previous Mayor, a considerable amount of London taxpayers’ money has already been spent on the Garden Bridge. Having assessed all the information available to me, my view is that providing Mayoral guarantees will expose the London taxpayer to too much additional financial risk.’

Read about the Garden Bridge independent review

Housing

The Mayor's role in housing involves setting priorities through London's Housing Strategy and directing and managing investment in new affordable housing. 

However, he does not have the legal powers to help individuals with housing issues. 

The manifesto the Mayor published when campaigning for election makes clear his concern about overcrowding because of the shortage of decent and affordable homes faced by Londoners. His manifesto also set out his commitment to building the homes London needs, with a target of half of all the new homes built across the city being genuinely affordable.

You will need to contact your local council to discuss your housing issue. 

How to get in touch

 

By online form

This is the quickest and easiest way to contact the Mayor or City Hall - giving us key details to help us direct your query. Rest assured, you'll still receive a full response.

By post

City Hall 
The Queen's Walk
London SE1 2AA

By phone

City Hall Switchboard (to get in touch with a member of staff)
Tel: 020 7983 4000

Public Liaison team
Tel: 020 7983 4100
Monday - Friday
9 - 5 p.m

Note: Calls will not be transferred directly to the Mayor's Office, and you may be asked to send your request to speak with the Mayor in writing. 

We also ask that all invitations to the Mayor be made in writing. (You may also be asked to email us with more details from your call.)

Contact the London Assembly

For more details on contacting: a London Assembly Member, the Assembly Media team and other key contacts - visit their Assembly Contacts page

Your correspondence

You can view our City Hall Service Standards for more details on how we manage your correspondence, including response time, privacy information, discrimination and equality.