Volunteer Caseworker - Croydon Area

Health and social care | Disability | Mental health | Physical health | People and communities | Disability | Older people

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Location: Volunteer opportunities available in , Croydon area, CR0 (see map)

Travel: Bothwell Road bus stop.

Start date: Ongoing

What will I be doing?

  • A Caseworker is someone who carries out welfare work for the Royal Air Forces Association.
  • Welfare work is about listening to an individual and assessing their needs to find out how the Association can provide help and support to them. Support can include anything from helping put a beneficiary with a disability in touch with social services, so they can apply for funding for a wet room, to something as simple as filling in a form to get a new fridge, for a beneficiary who cannot afford to replace their broken one.
  • Caseworkers may also need to gather complex information on beneficiaries to help with applications for care home fees or similar and this can involve providing clear and precise information on finances and correspondences. Caseworkers work with ‘beneficiaries’, who are members of the RAF family.
Caseworker volunteer

Caseworker volunteer

What impact will this have?

  • The Royal Air Forces Association (or RAF Association), is a member -led, registered welfare charity that provides welfare support to Serving and Ex -Serving RAF personnel and their families.
  • With the opportunity to directly improve someone’s quality of life and see the difference each contact with that person has on them, this role is something to feel proud of.
  • Other benefits include building self-confidence and improving communication skills with a variety of people, as most people will be in touch with a couple of people during the year.

When are you needed?

Options available:
Available times for volunteering role
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Evening This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available

Commitment

  • Three days of initial training, which is accredited, provided free of charge and for which travel expenses will be reimbursed.
  • Volunteers should expect to commit to around two hours a week, although this will depend on the case load in their area and there will be quieter and busier times. The Association cannot guarantee the amount of cases a volunteer will have as it is difficult to predict when and where a beneficiary will need support.

What else do I need to know?

  • Caseworker volunteers need to be caring and empathetic, with the ability to build a rapport with others and put them at ease through a friendly and sensitive approach.
  • In addition Caseworker volunteers will need to have: • Good IT Skills and access to the internet • The ability to travel to a client’s home either using public transport or their own vehicle.
  • Volunteers should be able to work confidentially, in a non-judgmental manner and in line with the RAF Association Volunteer Agreement.

Expenses

  • Out of pocket expenses will be reimbursed in line with the RAF Association's volunteering and expenses policies.

Background checks

  • A DBS check is required

About the organisation:

Additional Information

What skills will be useful?
  • Academic
  • Writing
  • Interpersonal
  • Advice and support
  • Caring
  • Listening
  • Leadership
  • Organising
  • Professional
  • Administration
  • Technology
  • IT
  • Caseworker volunteers need to be caring and empathetic, with the ability to build a rapport with others and put them at ease through a friendly and sensitive approach.
What skills can I gain?
  • Academic
  • Writing
  • Interpersonal
  • Advice and support
  • Caring
  • Listening
  • Team working
  • Leadership
  • Organising
  • Professional
  • Administration
  • Technology
  • IT

Training

  • Caseworker volunteers are required to attend three days of initial training, which is accredited, provided free of charge and for which travel expenses will be reimbursed.
  • Uniquely, the RAF Association’s welfare volunteer training for Caseworkers is accredited through AIM Awards, a national and international Awarding Organisation.
  • Please contact the Volunteering Team if you have any questions about training.

Location

Volunteer opportunities available in , Croydon area, CR0

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