Rough sleeping services

Rough sleeping services

Helping rough sleepers off the streets

The Mayor provides a range of services to help rough sleepers come off the streets and rebuild their lives. These complement those provided by London’s boroughs.

£8.45 million a year of GLA funding is spent on these services. With his No Nights Sleeping Rough taskforce, the Mayor has also secured additional funding from Government to develop much-needed new services and expand current ones - £4.2 million in December 2016 and a further £3.3m in June 2018. In 2017, City Hall launched three major new services - Safe Connections, the Social Impact Bond for Entrenched Rough Sleepers and Night Transport Outreach. The additional £3.3 million will be used to:

  • double the number of London Street Rescue outreach workers in autumn 2018
  • boost local cold weather shelters, with a £600,000 small grants programme
  • expand the No Second Night Out service, including funding two new staging posts
  • improve access to mental health services with a specialist team to assess rough sleepers.

The priorities underpinning all rough sleeping services, projects and initiatives funded by the Mayor are set out in the pan-London Rough Sleeping Commissioning Framework.

Below are details of the Mayor's core programme of rough sleeping services.

More information is in the Mayor's rough sleeping services briefing below in 'Related documents'.


Enabling the public to alert services about rough sleepers they're concerned about, so that they can be found and linked into services - through the website - - or app. 


London Street Rescue

Providing outreach services in London boroughs that don't have their own services. Its work includes connecting new rough sleepers across London to No Second Night Out.

To find out more, visit the London Street Rescue website.

Night Transport Outreach

Ensuring that those sleeping rough on night buses, the Night Tube and Overground are referred into appropriate services and do not end up on London's streets.

No Second Night Out

An assessment and reconnection service for rough sleepers who are new to the streets, comprising three assessment hubs, plus short term ‘staging post’ accommodation.

To find out more, visit the No Second Night Out website.

Routes Home

Supporting non-UK nationals sleeping rough.

To find out more, visit the Routes Home website.

Safe Connections

An assessment and reconnection service for rough sleepers who are relatively new to the streets and have a local connection in the UK.

Social Impact Bond for Entrenched Rough Sleepers

Providing intensive and personalised support to 350 of the most entrenched rough sleepers in London.

Clearing House

Allocating homes specifically set aside for London's rough sleepers.

To find out more, visit the Clearing House website.

Tenancy Sustainment Teams

Supporting people who have moved into homes specifically set aside for London's rough sleepers, helping them to sustain their tenancies and gain employment.

To find out more, visit the website for the South Team and the North Team


Severe Weather Emergency Provision

Providing shelter for rough sleepers when temperatures fall to zero degrees Celsius or below.

To find out more, please see Severe Weather Emergency Provision guidance.

Combined Homelessness and Information Network (CHAIN)

A database containing information on rough sleepers, provided and used by London's rough sleeping services.

Find information about rough sleepers in the CHAIN report.

Encouraging innovation and new ideas

The Mayor also contributes towards other rough sleeping services, projects and initiatives, mainly through his Rough Sleeping Innovation Fund (RSIF). The RSIF provides a major opportunity to develop new innovative and impactful initiatives, to increase the pace of progress, to tackle a wider range of issues and to complement (but not duplicate) existing commissioned services, with demonstrable outcomes.

Bidding for the second round of the RSIF is now open. For more detail please see the RSIF prospectus and the RSIF Application Form.

All bids should be submitted to [email protected]

The deadline for bids to be submitted is midnight on Friday 2 March 2018.

The Mayor has set aside up to £1 million over four years for this Fund. Grants for one year will range from £10,000 to £50,000. For two-year proposals, there is a maximum bid allowance of £80,000 for two-year duration. To maximise the impact of the RSIF - will prioritise bids that include match-funding.

Details of projects funded in round one of the RSIF can be found below.

Homeless Health Peer Advocacy Service

Through this Groundswell project, former and current rough sleepers provide peer advocacy and support to help current rough sleepers attend health appointments and treatment. The project also helps peer mentors enter paid work.

To find out more, visit the Homeless Health Peer Advocacy Service website.


Women's Hidden Homeless Project

Provided by the Central and North West London NHS Foundation Trust, this service works with 25 of the most entrenched, 'wandering' women rough sleepers in the capital. 

Homeless Women’s Health Project

Provided by Groundswell, a female peer-led team supports people to attend health and other related appointments to help resolve both their homelessness and health-related needs.

Missing People Project

This pilot, provided by Missing People, uses a new web-based tool to cross-check key details from Missing People’s database with those on the CHAIN database.

Homelessness and Acquired Brain Injury Project

Provided by St Mungo's, this project addresses the issue of brain injury amongst rough sleepers. 

Supporting Women Towards Change

Provided by Thames Reach, this project supports women with multiple needs in four south London boroughs to move off and stay off the streets, to build up their skills and confidence to make positive choices about relationships, substance misuse and their personal safety.


Providing an innovative approach to charitable giving, this project uses an IT platform and crowdfunding to help former rough sleepers into training, skills support and work.

To find out more, visit the Beam website.

Saving Lives

Provided by Pathway, this project is developing a new mental health and capacity guidance and deliver training to front line staff.

Housing First Richmond and Wandsworth

Provided by Spear, this project is providing a stable home with intensive personalised support and case management to rough sleepers with multiple and complex needs in Richmond and Wandsworth.