Rough sleeping services

Rough sleeping services and Mayoral priorities

The Mayor's Commissioning Priorities and Rough Sleeping Services

Rough Sleeping Commissioning Framework

The Framework outlines the commissioning priorities and is supported by the new services, ensuring that they contribute fully to achieving and sustaining the goal of ending rough sleeping.

The Commissioning Framework has been informed by a detailed assessment of London's rough sleeping needs and an informal consultation with key partners and services users.

It provides an update of the 2011-15 Rough Sleeping Commissioning Framework.


To work with boroughs and partners:

  •  To minimise the flow of new rough sleepers on to the streets.
  •  To ensure that no-one new to the streets sleeps rough for a second night.
  •  To ensure that no-one lives on the streets of London.
  • To ensure that no-one returns to the streets of London.

Cross-cutting priorities

To work with boroughs and partners:

  • To tackle rough sleeping by non-UK nationals.
  •  To improve partnership working around enforcement.
  •  To tackle hidden or mobile rough sleeping.
  •  To meet the physical and mental health needs of rough sleepers.
  •  To help ensure the availability of appropriate accommodation, including emergency accommodation.
  •  To enhance the service offer from faith and community based organisations.
  • To maintain and improve the collection of data about rough sleeping. To work with boroughs and partners

The Mayor's new rough sleeping services (October 2017)

  • Safe Connections – a team to provide case work to ensure an early intervention and a route away from rough sleeping. This is for those with a local connection in the UK (Thames Reach).  .
  • Social Impact Bond (SIB)a payment by results contract focused on the 350 of the most entrenched clients (St Mungo’s and Thames Reach).
  • Night Transport Team a team to provide outreach on night buses and tubes (Thames Reach).

Core Rough Sleeping Services

Each year the Mayor spends around £9 million on a range of commissioned pan-London rough sleeping services and projects.These are created to complement those already provided by London’s boroughs.

Below is information on services that are currently being commissioned and some that have previously been commissioned as part of the 2011-15 programme.

No Second Night Out

No Second Night Out is an assessment and reconnection service for rough sleepers who are new to the streets. 

The scheme comprises three assessment hubs, plus accommodation ‘staging posts’.

For more information, visit the No Second Night Out website.

London Street Rescue

London Street Rescue provides outreach services in London boroughs that do not commission outreach services. It also focuses on connecting new rough sleepers across London to No Second Night Out.

Clearing House

Clearing House allocates rough sleepers to suitable accommodation.


The combined Homelessness and information Network is a database containing information provided by London's rough sleeping services.

Tenancy Sustainment Teams

Tenancy Sustainment Teams support those who have moved into Rough Sleepers Initiative housing units to sustain tenancies and gain employment.

Homeless Health Peer Advocacy Service

The Homeless Health Peer Advocacy Project provides peer advocacy accompaniment to rough sleepers for health appointments and treatment.

No First Night Out

The Mayor part funds No First Night Out which is a 12 month project that aims to put interventions in place to prevent and reduce the risk of someone rough sleeping.

Routes Home

The Service supports non-UK nationals sleeping rough. More information can be found on the Routes Home website.

Rough Sleeping Grant Funded Services

  • StreetLink – a website ( , an app and a phone line (0300 500 0914) for the public to tell us about rough sleepers they see, so that they can be found and linked into services. (Grant funded with DCLG) (Homeless Link and St Mungo’s).
  • Homeless Health Peer Advocacy Service – Former and current rough sleepers provide peer advocacy and support to help current rough sleepers attend health appointments and treatment and help peer mentors enter paid work (Groundswell).
  • Women’s Hidden Homeless project – a service focused 25 most entrenched pan-London wandering women (CNWL NHS Trust).

Rough Sleeping Innovation Fund

The Mayor’s new Rough Sleeping Innovation Fund (RSIF) aims to help tackle rough sleeping in the capital. The RSIF provides a major opportunity to develop new initiatives, to:

  • increase the pace of progress
  • tackle a wider range of issues
  • complement (but not duplicate) existing commissioned services with demonstrable outcomes.

The total budget for the RSIF is £250,000 for the first year (2017/18). We anticipate funding around seven projects during the first year, with the size of our grants ranging from £10,000 to £80,000.

Homeless Women’s Health Project

A female peer-led team, to support clients to attend health and other related appointments to help resolve both their homelessness and health-related needs (Groundswell).

Missing People/CHAIN Project

To pilot a new web-based tool that cross-checks key details from Missing People’s database with those on the CHAIN database (Missing People).

Homelessness and Acquired Brain Injury

A project to address the issue of brain injury amongst rough sleepers (St Mungo’s).

Supporting Women Towards Change

A project focusing on women with multiple needs (domestic violence, substance misuse, offending) across four south London boroughs. To enable women to move off and stay off the streets, to build up their skills and confidence to make positive choices about relationships, substance misuse and their personal safety (Thames Reach).


A IT platform to develop an innovative approach to charitable giving to help former rough sleepers into training, skills support and into work (Beam)

Saving Lives

This project builds on work that has been carried out since 2013 after recommendations from a Serious Case Review that followed the death of a man on the streets who had been known to mental health services. To develop a new mental health and capacity guidance and deliver training to front line staff (Pathway).

Spear – Housing First

To provide a stable home with intensive personalised support and case management to rough sleepers with multiple and complex needs in Richmond and Wandsworth (Spear).