Rough sleeping services

Rough sleeping services

Helping rough sleepers off the streets

The Mayor provides a range of services to help rough sleepers come off the streets and rebuild their lives. These complement those provided by London’s boroughs.

£8.45 million a year of GLA funding is spent on these services. With his No Nights Sleeping Rough taskforce, the Mayor has also secured additional funding from Government to develop much-needed new services and expand current ones - £4.2 million in December 2016 and a further £3.3m in June 2018. In 2017, City Hall launched three major new services - Safe Connections, the Social Impact Bond for Entrenched Rough Sleepers and Night Transport Outreach. The additional £3.3 million will be used to:

  • double the number of London Street Rescue outreach workers in autumn 2018
  • boost local cold weather shelters, with a £600,000 small grants programme
  • expand the No Second Night Out service, including funding two new staging posts
  • improve access to mental health services with a specialist team to assess rough sleepers.

The priorities underpinning all rough sleeping services, projects and initiatives funded by the Mayor are set out in the pan-London Rough Sleeping Commissioning Framework.

Below are details of the Mayor's core programme of rough sleeping services.

More information is in the Mayor's rough sleeping services briefing below in 'Related documents'.


Enabling the public to alert services about rough sleepers they're concerned about, so that they can be found and linked into services - through the website - - or app. 


London Street Rescue

Providing outreach services in London boroughs that don't have their own services. Its work includes connecting new rough sleepers across London to No Second Night Out.

To find out more, visit the London Street Rescue website.

Night Transport Outreach

Ensuring that those sleeping rough on night buses, the Night Tube and Overground are referred into appropriate services and do not end up on London's streets.

No Second Night Out

An assessment and reconnection service for rough sleepers who are new to the streets, comprising three assessment hubs, plus short term ‘staging post’ accommodation.

To find out more, visit the No Second Night Out website.

Routes Home

Supporting non-UK nationals sleeping rough.

To find out more, visit the Routes Home website.

Safe Connections

An assessment and reconnection service for rough sleepers who are relatively new to the streets and have a local connection in the UK.

Social Impact Bond for Entrenched Rough Sleepers

Providing intensive and personalised support to 350 of the most entrenched rough sleepers in London.

Clearing House

Allocating homes specifically set aside for London's rough sleepers.

To find out more, visit the Clearing House website.

Tenancy Sustainment Teams

Supporting people who have moved into homes specifically set aside for London's rough sleepers, helping them to sustain their tenancies and gain employment.

To find out more, visit the website for the South Team and the North Team


Severe Weather Emergency Provision

Providing shelter for rough sleepers when temperatures fall to zero degrees Celsius or below.

To find out more, please see Severe Weather Emergency Provision guidance.

Combined Homelessness and Information Network (CHAIN)

A database containing information on rough sleepers, provided and used by London's rough sleeping services.

Find information about rough sleepers in the CHAIN report.

Encouraging innovation and new ideas

The Mayor also contributes towards other rough sleeping services, projects and initiatives, mainly through his Rough Sleeping Innovation Fund (RSIF). The RSIF provides a major opportunity to develop new innovative and impactful initiatives, to increase the pace of progress, to tackle a wider range of issues and to complement (but not duplicate) existing commissioned services, with demonstrable outcomes.

The Mayor has set aside up to £1 million over four years for this Fund. Grants for one year will range from £10,000 to £50,000. For two-year proposals, there is a maximum bid allowance of £80,000 for two-year duration. To maximise the impact of the RSIF - will prioritise bids that include match-funding.

Details of projects funded in round two of the RSIF can be found below.

Change Please

Provides training and employment for rough sleepers at two new cafés, alongside supporting them to access and sustain accommodation.



A web-based training and support tool for staff in the homelessness sector, with a focus on working with people with mental health issues and experiences of trauma.

The Connection at St Martin’s (CSTM)

To increase the capacity of non-commissioned services to support people sleeping rough who are not from the UK

TAP London

Facilitates contactless donations to homelessness charities

Stonewall Housing

To provide safe shelter accommodation and daytime community centre to homeless LGBTIQ+ people


Housing advice and immigration casework for homeless non-EEA homeless migrants in three London hospitals

Housing Justice

Supports church and community night shelters to implement a strengths-based casework model

St Mungo’s

Supports couples who have no route of the street via direct intervention, training and a toolkit for homelessness professionals

Projects which were funded through round one of the RSIF were:

Homelessness and Acquired Brain Injury Project

 A project to address the issue of brain injury amongst rough sleepers (St Mungo’s).


A IT platform to develop an innovative approach to charitable giving to help former rough sleepers into training, skills support and into work

Saving Lives

This project builds on work that has been carried out since 2013 after recommendations from a Serious Case Review that followed the death of a man on the streets who had been known to mental health services. To develop a new mental health and capacity guidance and deliver training to front line staff (Pathway).

Housing First Richmond and Wandsworth

To provide a stable home with intensive personalised support and case management to rough sleepers with multiple and complex needs in Richmond and Wandsworth (Spear). 

Details of projects funded in round one of the RSIF which will continue for another year can be found below.

Homeless Women’s Health Project

A female peer-led team, to support clients to attend health and other related appointments to help resolve both their homelessness and health-related needs (Groundswell)

Missing People Project

To pilot a new web-based tool that cross-checks key details from Missing People’s database with those on the CHAIN database (Missing People).

Supporting Women Towards Change

A project focusing on women with multiple needs (domestic violence, substance misuse, offending) across four south London boroughs. To enable women to move off and stay off the streets, to build up their skills and confidence to make positive choices about relationships, substance misuse and their personal safety (Thames Reach).

The Mayor also contributes towards other rough sleeping, projects and initiatives through a grant fund. This also complements (but not duplicate) existing commissioned services, with demonstrable outcomes. Details of other grant projects which are grant funded can be found below.

  • Homeless Health Peer Advocacy Service
  • Women's Hidden Homeless Project

Rough Sleeping Commissioning Framework

The Rough Sleeping Commissioning Framework is a framework against which the Mayor will continue to take forward the commissioning responsibilities for rough sleeping devolved to him from central government.  The document outlines the commisioning priorities and is underpinned by the new services, ensuring that they contribute fully to achieving and sustaining the goal of ending rough sleeping.

The Commissioning Framework has been informed by a detailed assessment of London's rough sleeping needs, an informal consultation with key partners and services users, and provides an update ot the 20011-15 Rough Sleeping commissioning Framework.

The Mayor's Commissioning Priorities

Overarching priorities

To work with boroughs and partners:

1. To minimise the flow of new rough sleepers on to the streets.
2. To ensure that no-one new to the streets sleeps rough for a second night.
3. To ensure that no-one lives on the streets of London.
4. To ensure that no-one returns to the streets of London.

Cross-cutting priorities

To work with boroughs and partners:

5. To tackle rough sleeping by non-UK nationals.
6. To improve partnership working around enforcement.
7. To tackle hidden or mobile rough sleeping.
8. To meet the physical and mental health needs of rough sleepers.
9. To help ensure the availability of appropriate accomodation, including emergency accomodation.
10. To enhance the service offer from faith and community based organisations.
11. To maintain and improve the collection of data about rough sleeping. To work with boroughs and partners

Rough Sleeping Commissioning Framework

Rough Sleeping Services

Each year the Mayor spends around £9 million on a range of commissioned pan-London rough sleeping services and projects. These are created to complement those already provided by London’s boroughs. Below is information on services that are currently being commissioned and some that have previously been commissioned as part of the 2011-15 programme. It also includes the Social Impact Bond programme which is administered by the Mayor of up to £5 million over three years.

No Second Night Out

No Second Night Out is an assessment and reconnection service for rough sleepers who are new to the streets. 

The scheme comprises three assessment hubs, plus accommodation ‘staging posts’. This also includes and is co-located within the No Living on the Streets service for rough sleepers who are not new to the streets.

For more information, visit the No Second Night Out website.

London Street Rescue

London Street Rescue provides outreach services in London boroughs that do not commission outreach services. It also focuses on connecting new rough sleepers across London to No Second Night Out.

Clearing House

Clearing House allocates rough sleepers to suitable accommodation.


The combined Homelesness and information Network is a database containing information provided by London's rough sleeping services.

Tenancy Sustainment Teams

Tenancy Sustainment Teams support those who have moved into Rough Sleepers Initiative housing units to sustain tenancies and gain employment.

Homless Health Peer Advocacy Service

The Homeless Health Peer Advocacy Project provides peer advocacy accompaniment to rough sleepers for health appointments and treatment.

Rough Sleeping Social Impact Bond

The Rough Sleeping Social Impact Bond provides a range of services to reduce rough sleeping, and to support clients into accomodation, employment and better health. Two providers are commissioned to run the services which operates through a payment by results mechanism.  To find out more about the SIB, click here.

No First night Out

The Mayor part funds No First Night Out which is a 12 month project that aims to put interventions in place to prevent and reduce the risk of someone rough sleeping.

Routes Home

The Service supports the reconnection of non-UK nationals abroad. More information can be found on the Routes Home website.