Rough sleeping services

Rough Sleeping Services and Mayoral Priorities

The Mayor's Commissioning Priorities and Rough Sleeping Services

Rough Sleeping Commissioning Framework

The Rough Sleeping Commissioning Framework is a framework against which the Mayor will continue to take forward the commissioning responsibilities for rough sleeping devolved to him from central government.  The document outlines the commisioning priorities and is underpinned by the new services, ensuring that they contribute fully to achieving and sustaining the goal of ending rough sleeping.

The Commissioning Framework has been informed by a detailed assessment of London's rough sleeping needs, an informal consultation with key partners and services users, and provides an update ot the 20011-15 Rough Sleeping commissioning Framework.

The Mayor's Commissioning Priorities

Overarching priorities

To work with boroughs and partners:

1. To minimise the flow of new rough sleepers on to the streets.
2. To ensure that no-one new to the streets sleeps rough for a second night.
3. To ensure that no-one lives on the streets of London.
4. To ensure that no-one returns to the streets of London.

Cross-cutting priorities

To work with boroughs and partners:

5. To tackle rough sleeping by non-UK nationals.
6. To improve partnership working around enforcement.
7. To tackle hidden or mobile rough sleeping.
8. To meet the physical and mental health needs of rough sleepers.
9. To help ensure the availability of appropriate accomodation, including emergency accomodation.
10. To enhance the service offer from faith and community based organisations.
11. To maintain and improve the collection of data about rough sleeping. To work with boroughs and partners

Rough Sleeping Commissioning Framework

Rough Sleeping Services

Each year the Mayor spends around £9 million on a range of commissioned pan-London rough sleeping services and projects. These are created to complement those already provided by London’s boroughs. Below is information on services that are currently being commissioned and some that have previously been commissioned as part of the 2011-15 programme. It also includes the Social Impact Bond programme which is administered by the Mayor of up to £5 million over three years.

No Second Night Out

No Second Night Out is an assessment and reconnection service for rough sleepers who are new to the streets. 

The scheme comprises three assessment hubs, plus accommodation ‘staging posts’. This also includes and is co-located within the No Living on the Streets service for rough sleepers who are not new to the streets.

For more information, visit the No Second Night Out website.

London Street Rescue

London Street Rescue provides outreach services in London boroughs that do not commission outreach services. It also focuses on connecting new rough sleepers across London to No Second Night Out.

Clearing House

Clearing House allocates rough sleepers to suitable accommodation.


The combined Homelesness and information Network is a database containing information provided by London's rough sleeping services.

Tenancy Sustainment Teams

Tenancy Sustainment Teams support those who have moved into Rough Sleepers Initiative housing units to sustain tenancies and gain employment.

Homless Health Peer Advocacy Service

The Homeless Health Peer Advocacy Project provides peer advocacy accompaniment to rough sleepers for health appointments and treatment.

Rough Sleeping Social Impact Bond

The Rough Sleeping Social Impact Bond provides a range of services to reduce rough sleeping, and to support clients into accomodation, employment and better health. Two providers are commissioned to run the services which operates through a payment by results mechanism.  To find out more about the SIB, click here.

No First night Out

The Mayor part funds No First Night Out which is a 12 month project that aims to put interventions in place to prevent and reduce the risk of someone rough sleeping.

Routes Home

The Service supports the reconnection of non-UK nationals abroad. More information can be found on the Routes Home website.