Designing London’s Recovery

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2695 Londoners have responded | 08/09/2022 - 16/10/2022

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Public toilets in London

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Imagine you’re out and about and need to use the toilet.  

  • What factors do you consider when deciding whether or not to use a public toilet?  
  • What would you need to see or hear in order for you to feel comfortable using a public toilet?   

Have you come across any particularly good public toilets in London or elsewhere? What did you like about them? 

Tell us more in the discussion below. 

The discussion ran from 21 September 2022 - 16 October 2022

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Comments (349)

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I would only use it if there was no other alternative nearby ie a shop, pub, restaurant etc where I could use the toilet
Public toilets should be modern, clean and safe in order for me to use one
I think they should be free but would be...

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I would only use it if there was no other alternative nearby ie a shop, pub, restaurant etc where I could use the toilet
Public toilets should be modern, clean and safe in order for me to use one
I think they should be free but would be good to have a system which would mean only one person could enter so I would know there wouldn’t be anyone lurking in there
They have to have a sink soap and toilet paper provided too so needs to be replenished constantly so they don’t run out

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Where toilets require payment, contactless should be available as a payment method. I rarely use cash and never have the required small change. Using contactless would also eliminate cash handling costs and make it possible for those with a...

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Where toilets require payment, contactless should be available as a payment method. I rarely use cash and never have the required small change. Using contactless would also eliminate cash handling costs and make it possible for those with a Freedom Pass or other concessionary Oyster (children, unemployed, veterans, 60+, etc.) to access those services free of charge.

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cleanliness, working order and safety

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I must add to my previous comment single sex toilets a must

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I found the survey a little hard to answer as I didn’t realise there actually were any public toilets left in london. They are certainly very rare. I’ve only ever come across them in a park occasionally. There needs to be more!!!!!! We’ll...

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I found the survey a little hard to answer as I didn’t realise there actually were any public toilets left in london. They are certainly very rare. I’ve only ever come across them in a park occasionally. There needs to be more!!!!!! We’ll kept or not

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Totally agree! It’s almost as if the councils are embarrassed to advertise their location if indeed they do exist! When we have events in burgess park it is inevitably followed by disgusting toilet signs in bushes and secluded walkways...

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Totally agree! It’s almost as if the councils are embarrassed to advertise their location if indeed they do exist! When we have events in burgess park it is inevitably followed by disgusting toilet signs in bushes and secluded walkways! Really disgusting!

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Public toilets were always an integral part of municipal provision and I think it was a mistake for cost-cutting exercises to get rid of them. New public toilets would be welcome for everyday use but particularly for homeless people and...

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Public toilets were always an integral part of municipal provision and I think it was a mistake for cost-cutting exercises to get rid of them. New public toilets would be welcome for everyday use but particularly for homeless people and people who are itinerant (it only for limited periods) like delivery drivers.
I don't count myself disabled but I have had an operation which increases urinary urgency; since having the operation I have been aware of other men like me and post-partum women sharing the same difficulty.

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I would need a toilet to be in a clean state with good lighting and in a safe location.

I would also need it to be gender specific and not mixed gender.

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Self cleaning individual toilets. No dirty toilets. No abusers to contend with

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Shopping centres should be obliged to provide and maintain toilets (as Canary Wharf dies), why does Brunswick Square have no toilets - such poor design/customer service.
At the moment I have to go for tea or a snack to use a cafe or pub...

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Shopping centres should be obliged to provide and maintain toilets (as Canary Wharf dies), why does Brunswick Square have no toilets - such poor design/customer service.
At the moment I have to go for tea or a snack to use a cafe or pub toilet.
Councils need to provide High Street and recreation area toilets - currently they seem to be closing them. In Wanstead the reaction to reporting a toilet out of order was to close it rather than repairing it. Luckily the forest is on the way home!!!!
NB the abscence of toilets does not remove the need for them or the inevitable utilisation of other options.

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Avatar for - Koala
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Whether the place is clean and if there are any undesirable people in the vicinity. Also public toilets should be free.

I am afraid to date I haven’t come across any decent public toilets

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Whether the place is clean and if there are any undesirable people in the vicinity. Also public toilets should be free.

I am afraid to date I haven’t come across any decent public toilets

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I would hope to find a fairly sturdy looking building with good lighting and working locks on the doors plus basic toilet paper, running water (doesn't have to be hot) and, ideally, soap and an air hand dryer. I would hope to find a clean...

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I would hope to find a fairly sturdy looking building with good lighting and working locks on the doors plus basic toilet paper, running water (doesn't have to be hot) and, ideally, soap and an air hand dryer. I would hope to find a clean sink and floors but appreciate that is difficult given that some people would not treat the facilities well. I have only once used a capsule-type toilet with an automatic door - I just dont really trust the door mechanism....

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1)male and female toilets need to be entirely separate no "gender neutral" nonsense please
2)toilets must be free to use
3)there need to be many more toilets for women, we are sick of never ending queues
4) there need to be many more...

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1)male and female toilets need to be entirely separate no "gender neutral" nonsense please
2)toilets must be free to use
3)there need to be many more toilets for women, we are sick of never ending queues
4) there need to be many more disabled toilets
5) do not permit urinals for men like those in central London - men getting their penises out in public really doesn't help women feel safe on the streets - & it is women who need additional toilets not men

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I live in Soho which has a very high concentration of hospitality businesses yet the provision of public toilets is abysmal and the signage to them almost non existent. Most of the street fouling takes place in the evening and at night and...

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I live in Soho which has a very high concentration of hospitality businesses yet the provision of public toilets is abysmal and the signage to them almost non existent. Most of the street fouling takes place in the evening and at night and is mainly caused by men urinating public ally. We need many more well designed public pissoirs and also facilities for females and those with disabilities. The newly elected council has reopened a single toilet and is promising to reopen another which is automated but even with this provision it is entirely insufficient to meet the need. the Council provides Thursdayvto Monday unsightly and scruffy temporary toilets which give the area a very down market appearance and are not a permanent solution. If new hospitality businesses are given licences, they and existing ones should be forced to contribute to a proper network of free public toiltets. Hospitality is built around drinking and those businesses must take responsibility for the inevitable side effects. The polluter should pay.

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I look at whether or not there is a cost. You should not have to pay to use a toilet as it is a human function.

Toilets or free access to toilets should be abundant in London. You should never be more than a 10 minute walk from one.

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I was very upset when 4 lovely victorian public toilets in our area were closed. One turned into a cafe and one just bulldozed and one abandoned and horrible unmanned toilets replaced one of these in the park. With the increase of homeless...

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I was very upset when 4 lovely victorian public toilets in our area were closed. One turned into a cafe and one just bulldozed and one abandoned and horrible unmanned toilets replaced one of these in the park. With the increase of homeless people good public toilets are more and more necessary. The reason these lovely toilets were not kept is because there was no statutory obligation for councils to provide them. This country has gone back from all the good public services I had as a young woman and it is disgusting. Today I saw a homeless person peeing in the street. When I was young there were few homeless people and good free public services. Now capitalism has gone mad. You need money for everything and if you don't have any bad luck. Our democracy is broken and is running for the benefit of capital not the people. We need PR!

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Public toilets will be useful for the elderly, young children and the homeless in particular.

Checkout the fully automatic self cleaning toilets in France.

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Public toilets will be useful for the elderly, young children and the homeless in particular.

Checkout the fully automatic self cleaning toilets in France.

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Public toilets are hard to find. When found they are dirty and not suitable for kids or adults. Lot of loitering nearby.

Events like Saturday /Sunday good market needs (more) clean public toilets

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Public toilets are hard to find. When found they are dirty and not suitable for kids or adults. Lot of loitering nearby.

Events like Saturday /Sunday good market needs (more) clean public toilets

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The GLA own and run the Royal Docks Enterprise Zone yet have provided no new public toilets for this large regeneration area. If the GLA cannot provide public toilets on the land they own with a £330 million budget there is little hope of...

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The GLA own and run the Royal Docks Enterprise Zone yet have provided no new public toilets for this large regeneration area. If the GLA cannot provide public toilets on the land they own with a £330 million budget there is little hope of cash strapped local authorities stepping in.

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I’d like to concentrate on Covent Garden. There are no longer any public toilets there. It’s disgraceful.
Why were the ones near the transport museum closed?
There are not enough public toilets full stop.
It is a common duty to provide...

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I’d like to concentrate on Covent Garden. There are no longer any public toilets there. It’s disgraceful.
Why were the ones near the transport museum closed?
There are not enough public toilets full stop.
It is a common duty to provide them.
It’s not a problem to pay and have them staffed

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There are still one or two public conveniences in Covent Garden, but not well maintained. Probably not for want of trying by underpaid, insufficient staff. I most recently used the below-ground facilities near St Paul's Church. I inserted...

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There are still one or two public conveniences in Covent Garden, but not well maintained. Probably not for want of trying by underpaid, insufficient staff. I most recently used the below-ground facilities near St Paul's Church. I inserted my payment in the slot, but the turnstile did not work, and I did not get my money back.
Many years ago, it was beautifully kept. There were even flowers in vases! We should value the people who do this essential work of cleaning and servicing the facilities.

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We have gone backwards in terms of public toilets in the past decades. My local authority decided it would be a good idea to close all the public toilets and rely on a "community toilet" scheme where local businesses and organisations would...

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We have gone backwards in terms of public toilets in the past decades. My local authority decided it would be a good idea to close all the public toilets and rely on a "community toilet" scheme where local businesses and organisations would get a token grant if they made a toilet publicly available. This has been a very inadequate substitution. Initially there was a publicly displayed map that listed available toilets, but this quickly become obsolete as businesses withdrew from the scheme or changed hands or closed down completely. We had some beautiful public convenience buildings, all torn down so the memory of them is obliterated. "Community Toilets" were never a workable scheme - few and far between, with unpredictable hours and hard to identify, particularly if you are a stranger to the area. Even when there is theoretically a "community toilet" in e.g. a library, too often they are "out of order" and the hours are limited, and getting more restricted as public services are squeezed.
I think all transport hubs should have well maintained facilities, and all retail parks and shopping precincts should have an obligation to provide services for their customers.
I am in my 70s, a keen walker and user of public transport, but have to limit distances because of the lack of toilets. Bad for physical health and mental well being. I cannot afford to buy drinks just to use facilities in pubs and coffee shops, and anyway the unwanted fluid consumed defeats the object!

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