Designing London’s Recovery

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2695 Londoners have responded | 08/09/2022 - 16/10/2022

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Public toilets in London

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Imagine you’re out and about and need to use the toilet.  

  • What factors do you consider when deciding whether or not to use a public toilet?  
  • What would you need to see or hear in order for you to feel comfortable using a public toilet?   

Have you come across any particularly good public toilets in London or elsewhere? What did you like about them? 

Tell us more in the discussion below. 

The discussion ran from 21 September 2022 - 16 October 2022

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Comments (349)

Avatar for - Orangutan
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Would be nice if public toilets could be combined or co-located with seating (nice/clean etc - and obviously separated from toilets themselves) to be able to take a break, breastfeed etc.

Avatar for - Sumatran elephant
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I tend towards using railway station or shopping centre facilities. I would be wary of using a public facility that was not supervised

Avatar for - Vaquita
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New public access toilets are often poorly constructed so they quickly become broken. Broken locks broken flush mechanisms broken seats. Public toilets need to be designed with very durable materials and equipment and they need very...

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New public access toilets are often poorly constructed so they quickly become broken. Broken locks broken flush mechanisms broken seats. Public toilets need to be designed with very durable materials and equipment and they need very frequent and regular cleaning and restocking. Without this they become unpleasant and unhygienic places that no one wants to use. Toilets for women need to be designed by a woman. Often the cubicle space is too small to squeeze into and to get around the door! The provision of toilets is not just about design and construction it’s about funding and programming ongoing Cleaning and maintenance.

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Avatar for -
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Things I look for to make a judgement on whether to use a toilet are: Smell, lighting, people hanging around outside puts me off, lack of toilet paper, blocked toilets, unisex toilets I avoid for safety reasons

Avatar for - Adelie penguin
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We need to bite the bullet and set up 24 hour attended toilets once again.

They must be free.

The technology is there to protect the attendants and the users from junkies and deviant behaviour.

Homeless people should be encouraged to...

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We need to bite the bullet and set up 24 hour attended toilets once again.

They must be free.

The technology is there to protect the attendants and the users from junkies and deviant behaviour.

Homeless people should be encouraged to use the facilities. There could even be places where they could wash themselves.

It costs to do this but think of the benefits.

Councils have failed and failed again… this should be a mayoral responsibility it is a health issue.

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Avatar for - Staghorn coral
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Providing public toilets - free of charge- is a superb idea.

Providing proper cleaning for the toilets - is essential.

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Providing public toilets - free of charge- is a superb idea.

Providing proper cleaning for the toilets - is essential.

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Avatar for - Atlantic cod
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I have children, so if they need to go, I have to use them.
I often choose where we go out based on access to toilets.

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I have children, so if they need to go, I have to use them.
I often choose where we go out based on access to toilets.

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Avatar for -
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In my area, the roads all smell like human waste because the toilets are only open at certain hours and cost money. There is a large homeless population here and you can't blame people for soiling the street if there is no 24 hour free...

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In my area, the roads all smell like human waste because the toilets are only open at certain hours and cost money. There is a large homeless population here and you can't blame people for soiling the street if there is no 24 hour free toilet. The toilets are usually dirty, so it's hard to wash your face or brush your teeth in there if you need to. I think it's worth spending money on well staffed toilets with good facilities as it could greatly improve public health by keeping the streets clean, plus homeless people need somewhere to look after their personal hygiene.

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Avatar for -
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Also, I would like to mention the toilets at Victoria station as the best example of public facilities. If such toilets were available at every underground station and cleaned regularly, the street would be a lot cleaner.

Avatar for - Tiger
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Clean, free, good lighting, an attendant is always good as they help to maintain them and make you feel safer, loo roll, working dryers, hand soap... Usual things!
We just need more of them...

Avatar for - Koala
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Last time I used them - some while ago - the toilets in Sloane Square and St Christopher's Place were models, to be copied everywhere. Spotless and well maintained.

Avatar for - Vaquita
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people in wheelchairs and the elderly and people with incontinence and people with children would benefit the most for public conveniences

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Honestly couldn’t tell you where to find clean, decent, free, public toilets.

Usually I only go when I am at home for this reason. Luckily most if the time I am able to as I do not have dependents (old or young) or any illnesses that...

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Honestly couldn’t tell you where to find clean, decent, free, public toilets.

Usually I only go when I am at home for this reason. Luckily most if the time I am able to as I do not have dependents (old or young) or any illnesses that require toilet access.

I much prefer continental Europe which has toilets everywhere.

This is also a gendered issue due to the fact that menstruation, and care responsibilities both disproportionately fall the women.

It’s definitely not hyperbole to say a large amount of Londoners must plan their day around where and when they can use a toilet, myself included.

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Avatar for -
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How desperate I am vs how clean it is.
Tend to use toilets in cafes and venues when out in London as so few genuinely free public toilets. I think there is a need for more as not everyone can afford to use a cafe.

Avatar for - American pika
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I live in Camden one of the most popular tourist areas in London, and the public facility at the end of Parkway is rather inadequate, as with many public lavatories, they are accessed down some rather damaged stone steps, which for myself...

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I live in Camden one of the most popular tourist areas in London, and the public facility at the end of Parkway is rather inadequate, as with many public lavatories, they are accessed down some rather damaged stone steps, which for myself, with mobility issues are always a concern. There should be more public lavatories which are accessible, not just for people such as myself but also people who have kiddies with them.

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Avatar for - Monarch butterfly
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Why are disabled toilets frequently shared with baby changing? Baby changing takes so long with all the ccoing, especially if there is another child runing around. Baby changing should be in the general toilets, or have a parent and child...

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Why are disabled toilets frequently shared with baby changing? Baby changing takes so long with all the ccoing, especially if there is another child runing around. Baby changing should be in the general toilets, or have a parent and child lav separate from the normal and disabled.

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Avatar for - Adelie penguin
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Agree. I recently used a disabled toilet in a hospital. I could hardly get past the huge nappy changing table that had been placed in there - and I wasn’t in a wheelchair. No wheelchair user could have got in.

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Agree. I recently used a disabled toilet in a hospital. I could hardly get past the huge nappy changing table that had been placed in there - and I wasn’t in a wheelchair. No wheelchair user could have got in.

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Avatar for -
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I think it shameful that a capital city like London does not have cost-free, clean public toilets available for the public to use, both in tourist spots and on high streets. Ideally they should be attended in order to maintain cleanliness...

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I think it shameful that a capital city like London does not have cost-free, clean public toilets available for the public to use, both in tourist spots and on high streets. Ideally they should be attended in order to maintain cleanliness and safety. The safety of women and children is especially important. Accessibility is equally important, with at least one cubicle accessible to disabled people. Inside public buildings, account should be taken of the fact that women spend longer in lavatories than men, and women should be involved in the design of women's facilities. Wherever possible, there should be a men's. women's and gender-free toilets so that everyone can feel safe and comfortable.

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Avatar for - Adelie penguin
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Couldn’t agree more. I’m very happy to see unisex toilets provided everywhere, as long as they are extra and the Ladies toilets are retained for women and girls only.

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Couldn’t agree more. I’m very happy to see unisex toilets provided everywhere, as long as they are extra and the Ladies toilets are retained for women and girls only.

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Avatar for - Koala
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No public toilets anywhere. Where can you go? In the street and get arrested!

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No public toilets anywhere. Where can you go? In the street and get arrested!

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Avatar for -
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The location - should be in a reasonably busy area.
The cost - should be free.
Opening times - should be open 24/7
Cleanliness.
Whether or not it's easy for disabled or eldery people to use it.
At the moment I usually use toilets in...

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The location - should be in a reasonably busy area.
The cost - should be free.
Opening times - should be open 24/7
Cleanliness.
Whether or not it's easy for disabled or eldery people to use it.
At the moment I usually use toilets in libraries, railway stations and places such as marks and spencers/tesco, etc.

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Avatar for - Sea turtle
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Safety - well-lit, and women-only. Bonus points for the rare occurrence of an attendant.

Cleanliness - is the floor flooded, loo roll all over the floor, are the loos blocked, can I wash my hands?

Avatar for - Koala
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I have a medical condition and regularly need access to a toilet and they are very difficult to find without having to spend money in a venue or beg to use one. If you can't get more public toilets sorted design a card for those with...

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I have a medical condition and regularly need access to a toilet and they are very difficult to find without having to spend money in a venue or beg to use one. If you can't get more public toilets sorted design a card for those with disabilities to be able to show in shops and pubs etc to allow access to the toilets.

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