Help save a fellow Londoner’s life
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705 Londoners have responded | 16/10/2023 - 17/03/2024

Did you know that 87% of cardiac arrests (when a person’s heart stops beating) happen outside of hospital?
Maximising the number of defibrillators across London will help people increase their chances of surviving a cardiac arrest.
A defibrillator is a device that gives an electric shock to the heart of someone who is in cardiac arrest.
On 16 October 2023 - World Restart a Heart day - the Mayor announced that all London Underground and Overground stations now have public defibrillators.
City Hall’s Health policy team wants to know if Londoners will feel confident enough to use these new defibrillators if they see a person in cardiac arrest. Astrid, Anmol and Kay from the team will be reading your contributions and signposting to lifesaving training and resources.
We want to hear from you:
- Would you feel confident using a defibrillator if you see someone having a cardiac arrest? Why or why not?
- What might hold you back from using a defibrillator?
- Where in your local area or community have you seen a defib? What kind of places would you like to see more defibs?
- What, if anything, would encourage you to sign-up to a free course on using defibrillators and lifesaving skills?
- What do you think might help raise awareness of these new defibrillators and empower people to use them?
Tell us more in the discussion below.
The discussion ran from 16 October 2023 - 17 March 2024
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Community Member 1 year agoYes I am confident as I know the kits have clear instructions and I would need to follow them. However, I was involved in an arrest in Liverpool Street and they brought 2 AEDs but both didn’t have some of the equipment if I remember...
Show full commentYes I am confident as I know the kits have clear instructions and I would need to follow them. However, I was involved in an arrest in Liverpool Street and they brought 2 AEDs but both didn’t have some of the equipment if I remember correctly. Hopefully these are monitored and checked periodically that the equipment is all there.
I have seen them in places such as stations but sometimes you just walk by one that is part of the street. I feel they are quite nearby usually, however it would be useful to know if there are any themes to know where to look if you are not sure where to find one. The obvious one is a nearby station but I wonder if there are any other common spots.
The main thing is empowering people to help, you don’t want loads of people to just walk by. It’s actually pretty simple and you usually need more than 1 person to do it well and that other person can go get an AED and call for help etc. therefore helping people just being able to stay at an arrest and help will be useful even if they can’t do CPR. The other thing is CPR done well is quite tiring, so having more people being trained is helpful. Also as mentioned before you get instructions from 999 and the AED so as long as you are up for it, you just need to follow instructions.
Show less of commentThe other thing I noticed is it can be a bit unnerving to be part of/watch CPR for some people. Not really sure what can be done about that, but just thought I would mention it and maybe it would be useful to share experiences.
openmind
Community Member 1 year agoNeeds much more promotion by the mayor
Show full commentNeeds much more promotion by the mayor
Show less of commenttssoaamanda
Community Member 1 year ago*I would not be confident using a defibrillator because I learn by doing and I've never had the chance to try it
*As above... I would be afraid of making the situation worse for the person
*I haven't noticed any. They could be in supermarkets...
Show full comment*I would not be confident using a defibrillator because I learn by doing and I've never had the chance to try it
*As above... I would be afraid of making the situation worse for the person
*I haven't noticed any. They could be in supermarkets, pubs, cafes. It would be good to know where defibs are with a public campaign in tubes and on buses advertising where they can be found and videos of how to use them .
*I'm retired so I have time to sign up for a course.
*Public campaign in tubes and on buses advertising saying where they can be found and videos of how to use them.. also in post office, hospital, doctor surgeries..anywhere where people queue/sit and wait.
Show less of commentSouza
Community Member 1 year ago"Cardiac arrest is when someone’s heart has stopped working and they are not breathing properly."
How will I know if someone is having a heart attack? What symptoms?
What characteristics?
What happens (physically) to the person who is having a...
Show full comment"Cardiac arrest is when someone’s heart has stopped working and they are not breathing properly."
How will I know if someone is having a heart attack? What symptoms?
What characteristics?
What happens (physically) to the person who is having a heart attack?
What if the person has a pacemaker in their chest?
What if the person has metals inside their body from previous surgeries and implants?
I know the answer to all my questions because I watched Gray's Anatomy and took anatomy classes in my psychology degree, but putting electric "weapons" around the city without guiding and giving people instructions doesn't make any sense.
Show less of commentKay_City Hall …
Official Representative 1 year agoThanks for raising this! Cardiac arrest is different from a heart attack. To learn more about this, we would encourage you to visit the BHF site: https://www.bhf.org.uk/informationsupport/heart-matters-magazine/medical/heart-attack-and-cardiac-arrest
Can you use a defib on someone with a pacemaker? The BHF says yes. You can also perform CPR, and you can learn more about that here: https://www.bhf.org.uk/informationsupport/heart-matters-magazine/medical/ask-the-experts/cpr-with-a-pacemaker-and-icd
Remember, if you see someone experiencing a medical emergency, you should call 999. They will guide you on the best steps to take to support the person in need.)
Souza
Community Member 1 year agoThank you Kay for providing links to information and training.
However, in none of the videos did I have clear instructions about this:
In men with excess hair on the chest, shaving is recommended before glueing the electrodes;
It is important...
Show full commentThank you Kay for providing links to information and training.
However, in none of the videos did I have clear instructions about this:
In men with excess hair on the chest, shaving is recommended before glueing the electrodes;
It is important to check that the victim is not wet. If so, it is important to dry it first;
if you know that the person being treated uses a pacemaker, you should not place the electrodes on it, as this may interfere with the information;
The same goes for metal accessories, such as jewellery and even underwire bras, which must be removed before using the defibrillator.
Could you help us Londoners be more aware and empowered to save other lives?
Show less of commentKay_City Hall …
Official Representative 1 year agoHi Souza, thanks for your comments and apologies for the delayed response, the discussion was not monitored over the holiday period. In response to your questions, pacemakers and metal accessories are only a problem if they come in direct contact with the defibrillator pads. Most defibrillators contain a razor for shaving chest hair, scissors for removing clothing, and some contain towels for drying a person who is wet (if not, you can use anything you have immediately available) . Learning detailed information like this is why we encourage everyone to sign up to do the LAS London Lifesaver training in person. See here -> Become a London Lifesaver - London Ambulance Service NHS Trust
PMM84
Community Member 1 year agoWould you feel confident using a defibrillator if you see someone having a cardiac arrest? Why or why not?
I think a course made by specialist to people will be the best
About 1 years aog
...
Show full commentWould you feel confident using a defibrillator if you see someone having a cardiac arrest? Why or why not?
I think a course made by specialist to people will be the best
About 1 years aog
darraghb
Community Member 1 year agoI have seen people who are in need try to find defibrillators at public train stations but struggle to find them and the help buttons at the stations aren’t answered.
Kay_City Hall …
Official Representative 1 year agoHi derraghb, thank you for your comment. I’m sorry to hear that people in need have not been able to get help. In the case of an emergency, always start by calling 999. The operator will help you to locate a defibrillator and guide you through the process. Regarding the help buttons, I encourage you to get in touch with TfL directly and or let the station manager know of any issues.
squirrelred2
Community Member 1 year agoFollowing up from earlier comments. I know that using a defibrillator is safe provided follow the instructions it gives .. and these are verbal.
However, something that I haven't seen addressed is that I believe one has to be within...
Show full commentFollowing up from earlier comments. I know that using a defibrillator is safe provided follow the instructions it gives .. and these are verbal.
However, something that I haven't seen addressed is that I believe one has to be within something like 150 yards of a defib in order to get it out and working on time. Is that right? If so, we need a lot of them. I once thought of trying to get one in a rural area but then also learned it needs an electricity supply. Presumably latter not so much a problem in a city.
gjc
Community Member 1 year agoOne useful way of raising awareness of these new defibrillators and empowering people to use them would be to copy the 'Poems On The Underground' concept and advertise them on the TfL bus and tube network.
Ads placed in those places would...
Show full commentOne useful way of raising awareness of these new defibrillators and empowering people to use them would be to copy the 'Poems On The Underground' concept and advertise them on the TfL bus and tube network.
Ads placed in those places would be seen by thousands of commuters every day and, just as Poems On The Underground has made poetry much more widely read especially by people who might not normally bother with poetry, this would make the public much more aware of what an amazing device the defibrillator is and how easy it is to learn how to use one in an emergency.
Show less of commentMick Brown
Community Member 1 year agoI do an amount of off-shore sailing - being maybe 3-4 hours (perhaps longer) away from proper medical help persuades me to do a day-long first aid course, typically every 3 years.
The defib training is probably the easiest segment - the...
Show full commentI do an amount of off-shore sailing - being maybe 3-4 hours (perhaps longer) away from proper medical help persuades me to do a day-long first aid course, typically every 3 years.
The defib training is probably the easiest segment - the equipment literally talks you through the process.
YouTube video?
Show less of commentRobysan
Community Member 1 year ago- I have had not see any. In public transport and some busy bus stops
- K...
Show full comment- I have had not see any. In public transport and some busy bus stops
Benidorm
Community Member 1 year agoHave done two courses in the past but as time passes one forgets how to use a defibrillator. The key is giving everyone the opportunity to be shown how to use one then perhaps online top up instructions every 3 years to remind them.
Have done two courses in the past but as time passes one forgets how to use a defibrillator. The key is giving everyone the opportunity to be shown how to use one then perhaps online top up instructions every 3 years to remind them.
CeriFr
Community Member 1 year agoHi!
As part of my job I have to be a qualified first aider so I am familiar with the equipment although haven't had to use it thankfully. I think its super important life saving piece of equipment so both my kids have done St Johns...
Show full commentHi!
As part of my job I have to be a qualified first aider so I am familiar with the equipment although haven't had to use it thankfully. I think its super important life saving piece of equipment so both my kids have done St Johns Ambulance training so they too could use one.
From my experience if there is an accident in the street passers by are always keen to help and I dont think there would be difficulty getting member of the public to sign up for free courses through local businesses etc.
Good luck!
C Jenkins
Community Member 1 year agoI would like a map of defibs near me - can they be marked on Google Maps? I would attend a course if it were near me (Muswell Hill or Haringey)
Show full commentI would like a map of defibs near me - can they be marked on Google Maps? I would attend a course if it were near me (Muswell Hill or Haringey)
Show less of commentVHammerstone
Community Member 1 year agoI have been on First Aid courses as I am a volunteer for Woodcraft Folk which is a children's charity. We meet weekly in term time and take the children on outings and to camp. I asked the school where we meet to re-locate the...
Show full commentI have been on First Aid courses as I am a volunteer for Woodcraft Folk which is a children's charity. We meet weekly in term time and take the children on outings and to camp. I asked the school where we meet to re-locate the defibrillator so we could have access to it - rather that in a locked office.
The reason I feel fairly confident is that we were shown how to use on on our outdoor first aid course, and they pointed out that they have extremely clear instructions included as you go along.
Show less of commentKay_City Hall …
Official Representative 1 year agoHi VHammerstone, thank you for sharing your experience. It’s great to hear that you were proactive in asking to move the defibrillator where you meet – the more publicly accessible defibs, the better! And you’re right, the defibs have very clear instructions. Thank you for your participation and please do spread the word among members of your organisation.
squirrelred2
Community Member 1 year agoI am in favour of as many publicly-available defribrillators as possible. I know that one is instructed what to do by the machine but it is just scary for me to come across someone whose heart has stopped beating. I have done a course...
Show full commentI am in favour of as many publicly-available defribrillators as possible. I know that one is instructed what to do by the machine but it is just scary for me to come across someone whose heart has stopped beating. I have done a course on CPR outside London and looked at videos but one forgets so expect people to need refreshers.
I guess TV ads help make people aware but I don't see these so don't know what's around.
Having them in the stations is good... what about a selection of retail outlets and in busy streets like Oxford Street. Haven't looked out for them there. Also needed in residential areas.. pubs/cafes would be suitable.. many need to be in the street but then often have to be locked and inevitably a delay while getting them unlocked.
Kay_City Hall …
Official Representative 1 year agoHi squirrelred2, thank you for sharing your thoughts. I understand that it’s scary when someone suffers a cardiac arrest. We hope that by providing more publicly accessible defibrillators and training opportunities, we can help people feel more confident in these emergency situations. It’s great to hear that you’ve done a course on CPR. Please do watch this video on how to use a defibrillator here if you'd like a refresher London lifesaver | London City Hall or if you’d like in-person training, you can sign up here Become a London Lifesaver - London Ambulance Service NHS Trust
Buildcouncilho…
Community Member 1 year agoI have seen a local defibrillator in my local park but it’s locked behind a 6ft fence only seems to be for football players days.
Show full commentI have seen a local defibrillator in my local park but it’s locked behind a 6ft fence only seems to be for football players days.
Show less of commentRobbySea
Community Member 1 year agoI am another who has done first aid training including defibs and CPR. However, since leaving work and relevant volunteering roles, I am in need of refreshers - not least CPR seemed to change slightly on every refresher/update.
I am pleased...
Show full commentI am another who has done first aid training including defibs and CPR. However, since leaving work and relevant volunteering roles, I am in need of refreshers - not least CPR seemed to change slightly on every refresher/update.
I am pleased that major retailers often have defibs, but I am not sure I have seen any links to the defib finder website, and have not found an app for the UK.
Show less of commenttalk_london_us…
Community Member 1 year agoI think training is key. Having to read instructions in a stress situation with no prior familiarity is just too difficult. I have seen defibrillators in many locations in offices and other locations in and outside London, but I would not...
Show full commentI think training is key. Having to read instructions in a stress situation with no prior familiarity is just too difficult. I have seen defibrillators in many locations in offices and other locations in and outside London, but I would not feel confident in using one; although I would try if I believed I was the only one who could help. I have received CPR training in the past, but a refresher would be very helpful along with the training on defibillators. If there was a short (few hours) training in my local area I would certainly be willing to take the training.
Show less of commentgjc
Community Member 1 year agoThere's a yellow defibrillator cabinet on the platform at my local tube station which I think is brilliant. They should be in all public places.
A few year's ago a colleague of mine had his life saved at work because someone knew how to...
Show full commentThere's a yellow defibrillator cabinet on the platform at my local tube station which I think is brilliant. They should be in all public places.
A few year's ago a colleague of mine had his life saved at work because someone knew how to operate one of these machines. The paramedics, said that the defibrillator had definitely saved his life.
I would be interested in doing training.
Show less of commenthelen2011
Community Member 1 year agoI've done a lot of first aid courses - most recently the 2-day first aid at work course this year, so I feel fairly confident that I would know what to do if I saw someone having a cardiac arrest and that I would know how to use a...
Show full commentI've done a lot of first aid courses - most recently the 2-day first aid at work course this year, so I feel fairly confident that I would know what to do if I saw someone having a cardiac arrest and that I would know how to use a defibrillator. I think a public awareness campaign with simple messaging would help people feel more confident using them - I mean basically all you need to do with the automated defibs is attach the pads, turn them on and follow the instructions. If clever people could come up with a simple acronym and easily-remembered instructions such as the FAST one for stroke then that would really help. More clear and obvious signage about where to find them in public spaces and more consistency of locations would help, e.g. if they are at all tube stations then you would know you could find one there. How you would know where to locate it in the tube station would be a question though. Would it always be in the ticket hall? Perhaps you could hold the free courses in easily-accessible public spaces like libraries. I think it is a great initiative.
Show less of comment