Problems with private rental properties

What do you think the main problems are with living in a private rental property?

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The high cost of housing means that more and more Londoners are living in private rented accommodation.

Apart from high rent levels, what do you think the main problems are with living in a private rental property?

Summary

The London Rogue Landlord & Agent Checker was launched at the end of 2017: https://www.london.gov.uk/rogue-landlord-checker

The discussion ran from 05 September 2017 - 05 December 2017

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ive been looking for a place to move as i live in a 2 bed, first floor maisonette with 3 childre (ages 10, 8 and 1). every day ibhave the same conversation with them telling them not to run or jump even cartwheel in the house so our...

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ive been looking for a place to move as i live in a 2 bed, first floor maisonette with 3 childre (ages 10, 8 and 1). every day ibhave the same conversation with them telling them not to run or jump even cartwheel in the house so our neighbours dont get disturbed. 8 years of the same telling off but children r children, they want to have fun, run jump. i feel bad for telling them off everyday.

so 3 weeks ago my tenancy expired and i asked to be put on a monthly rolling contract untill i find something which i havent so far. one landlord wouldnt allow for a self employed tenant, my husband being self employed. the other landlord asked for the guarantor to be a home owner and on top, if that wasnt enough, to ear 55k a year. another landlord said no to self emplyed and to a guarantor and would only allow us if we paid 12 month in advance ( aound 15.5k).

why do estate allow landlord to put down such ridiculous demands! at this rate i will still be living in this flat in a years time! rents are so high but the living conditions in some of the properties are disgusting. The Mayor needs to move and make things easier for people who can only rent and be mire stringent on landlords who make such ridiculous demands!

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Landlords are not held accountable to keep their properties in liveable conditions. When they fall short, tenants have no power or recourse to get landlords to fix the problems beyond basic providing of white goods, and a boiler test every...

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Landlords are not held accountable to keep their properties in liveable conditions. When they fall short, tenants have no power or recourse to get landlords to fix the problems beyond basic providing of white goods, and a boiler test every year.

Tenants need more power, and more security so that they can commit to a property without the threat of being evicted after six months or having their rent increased hugely with no improvement in their accommodation standards.

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Letting agents - I worked in a property management office where the policy was to encourage landlords to increase rent even if they didn't want it. The business got higher fees and the individual property managers were incentivised with...

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Letting agents - I worked in a property management office where the policy was to encourage landlords to increase rent even if they didn't want it. The business got higher fees and the individual property managers were incentivised with bonuses for each increase they got.

Landlords thinking they are providing a public service - they aren't. Most of the landlords I was exposed to did repairs begrudgingly because it ate into their profit margin. People argue that rent caps won't work because landlords won't be able to afford their mortgage payments. Who cares? Baby boomers owning 2 or 3 properties is a huge cause of the inter-generational inequality we're struggling with today. You only need one house. If more houses go on the market because of rent caps, supply is increased for 1st time buyers, if more people buy, it takes the stress of the rental market, so there's less pressure to accept extortionate rents.

Short tenancies - When you rent in the UK, you don't feel like it's your home. You're generally not allowed to decorate or even hang pictures on the wall without having to promise to put everything back to how it was at the end - even if you've improved the accommodation. Families can't settle, kids have to move schools. How can you plan your life if you know you'll have to move in 6 months or a year because your rent is getting jacked up?

Landlords flying under the radar. Nobody knows the full extent of the situation because there isn't a system in place where all landlords to have to register, or a simple, universal method for anonymous reporting of rogue landlords.

Properties being subdivided to squeeze more rent out. Most young professionals don't have a communal living space because the lounge is now a bedroom. Tiny flats, designed for 2, with 6 or 7 people living in them. There should be more enforcement on density and space regulations in a property.

Nothing is done. I've given up hope.

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I agree with your statement as I experienced a complete difference between renting long term in Sydney and London.

In Sydney, there was no cost for checks and the admin fees for the tenancy agreement were fair (split between tenant and...

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I agree with your statement as I experienced a complete difference between renting long term in Sydney and London.

In Sydney, there was no cost for checks and the admin fees for the tenancy agreement were fair (split between tenant and landlord). After the fixed period you automatically roll onto a rolling contract. There were periodic inspections which made it seem like they were doing a service for both parties. When there were price increases there was a letter sent giving advance notice, there was no costs associated with signing new contracts. The price increases were fair and few between. You could challenge them and the letting agent would mediate. It seemed that the letting agents there are independent and worked for the benefit of both parties. I don't know how they got their revenue but I think it was a recurring percentage of the monthly rent and probably any piece work.

In London, there was a cost for reference checks and an expensive charge for a standard agreement. After the fixed period of a year was up the agent asked us to sign another years contract (with admin charge) I explained that I wanted to go on a rolling contract and I had to fight to do this producing web links to prove my rights. This happened with a different employee every year. The agent never did an inspection and any contact was always unpleasant for me. They asked for a rent increase at the landlords request which was false as we had just spoken to the landlord and he was genuinely surprised. He runs several businesses so would rather have stable tenants but I think we were his longest standing tenants because his tenants had been pushed out by the agents business practices. I was told that letting agents don't get recurring revenue. They receive upfront fees from the landlord from contract services which is why the agent is always so keen for tenants to sign new agreements or increase rents which also results in contract charges. This practice should be reviewed

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We need, in short order:

- to build more homes
- to make more of those homes affordable (via a range of variable options, e.g. shared ownership, social rent, bonds...) to people only low to moderate incomes, i.e. £21K to £40K.
- ensure...

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We need, in short order:

- to build more homes
- to make more of those homes affordable (via a range of variable options, e.g. shared ownership, social rent, bonds...) to people only low to moderate incomes, i.e. £21K to £40K.
- ensure that private developers actually meet their obligations on providing affordable (using the scale I gave above, not the ridiculous '80% of market rate' definition)
- manage the private rental market, including moving to longer tenancies as a default position, and encouraging landlords to behave as longterm investors, for centuries not decades. Rent capping doesn't work in the long-run, so if it's used it must only be as a stop-gap, but if it can be accompanied by measures to encourage larger investors into the housing market (as in other European states), that would help to reduce the instability that many experience as a consequence of an over-reliance on the 'mom&pop' landlords, who to be quite frank, have chosen to invest in property because the UK's pension arrangements were so bad.

Ultimately we need less luxury, more affordability, and a move away from housing as an replacement for the stock market for small investors. Homes should be for people, houses for monopoly.

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Private landlords, are in part encouraged to increase rents, for the reality of increasing commission for letting agents. The lack of knowledge about housing benefit and local housing allowance is a big concern. Take up should be encouraged...

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Private landlords, are in part encouraged to increase rents, for the reality of increasing commission for letting agents. The lack of knowledge about housing benefit and local housing allowance is a big concern. Take up should be encouraged. Ending discrimination against DSS claimants should not be allowed.

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As a tenant I think it would help to:
*not pay agency fees which are disproportionate to the work done (£500+ to add my partner to the TA, £175+ for renewing)
* have longer guaranteed tenancy, especially when you have lived in an area and...

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As a tenant I think it would help to:
*not pay agency fees which are disproportionate to the work done (£500+ to add my partner to the TA, £175+ for renewing)
* have longer guaranteed tenancy, especially when you have lived in an area and have become part of the community
* have some legal protection which secures tenancy when property goes on the market less than two years after last sale
* tighter regulations on overseas buyers creating property portfolios where there is little accountability for the impact upon the welfare of the humans residing in those properties.
* more schemes for low income and vulnerable families that enable them to fairly buy property and provide security for their families. Affordable homes are not really affordable at all. Living in Wandsworth we see many developments springing up in the community but it's the money moving in, the community members are being pushed out.
* serious challenges to the recent Housing Act which demands sale of high rental council and social housing properties when they become available- the money from sale is ring fenced for new social/,
Council developments but these are unlikely to be in high rental zones but on cheaper less desirable land, reducing levels of social integration and creating pockets of depravation on the outskirts of town.

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Others have highlighted the same problem I, and my friends, know to be common and damaging. Overseas landlords and property portfolio investors buy up affordable housing and use it to generate profit with little regard for the impact this...

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Others have highlighted the same problem I, and my friends, know to be common and damaging. Overseas landlords and property portfolio investors buy up affordable housing and use it to generate profit with little regard for the impact this has on tenants.
I have lived in my building for ten years raising an autistic son. I am a single parent, have had severe mental health problems and receive HB. My son attends SEN provision nearby and can now independently use community facilities. I have worked hard to recover and stabilise and have achieved a first class degree.
Several years ago the property was sold to an investor. It has changed hands as the market waivers, the rent has risen, despite no alterations being made to the property. A well known property agent poorly manages us and we have no security. Other flats around me in the building have been sold off.
A few months ago we were told ours was to be sold. I cancelled my MRes degree, packed things into boxes, prepared my son. I began job searching instead of completing my studies. We heard nothing. Now we're told the flat isn't being sold immediately and we can renew our TA for an extra £100 pcm plus £175 fees to the agent for generating a Docusign TA. The landlord is extracting as much money from me & the council as possible.
So many friends in this situation. We want to work, live as families, be present in our communities but we're prevented, pushed out and exploited.
This has to change. The vulnerable live feeling scared and powerless, knowing councils are unable to assist when people register homeless. Many are registering homeless because landlords sell up and evict as the market fluctuates. No security, living on the whims of profiteering landlords.

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Others have highlighted the same problem I, and my friends, know to be common and damaging. Overseas landlords and property portfolio investors buy up affordable housing and use it to generate profit with little regard for the impact this...

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Others have highlighted the same problem I, and my friends, know to be common and damaging. Overseas landlords and property portfolio investors buy up affordable housing and use it to generate profit with little regard for the impact this has on tenants.
I have lived in my building for ten years raising an autistic son. I am a single parent, have had severe mental health problems and receive HB. My son attends SEN provision nearby and can now independently use community facilities. I have worked hard to recover and stabilise and have achieved a first class degree.
Several years ago the property was sold to an investor. It has changed hands as the market waivers, the rent has risen, despite no alterations being made to the property. A well known property agent poorly manages us and we have no security. Other flats around me in the building have been sold off.
A few months ago we were told ours was to be sold. I cancelled my MRes degree, packed things into boxes, prepared my son. I began job searching instead of completing my studies. We heard nothing. Now we're told the flat isn't being sold immediately and we can renew our TA for an extra £100 pcm plus £175 fees to the agent for generating a Docusign TA. The landlord is extracting as much money from me & the council as possible.
So many friends in this situation. We want to work, live as families, be present in our communities but we're prevented, pushed out and exploited.
This has to change. The vulnerable live feeling scared and powerless, knowing councils are unable to assist when people register homeless. Many are registering homeless because landlords sell up and evict as the market fluctuates.

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Thanks everyone for sharing your views on problems with private rental properties.

Some of you have suggested some ideas to fix these problems. What other ideas do you have for addressing these problems?

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Alongside the problem of the very high price of privately renting there is enormous
difficulty with insecurity. There's the constant threat of being evicted because landlords want to sell up as they make a huge profit on their property...

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Alongside the problem of the very high price of privately renting there is enormous
difficulty with insecurity. There's the constant threat of being evicted because landlords want to sell up as they make a huge profit on their property. This causes tenants massive insecurity and adversely affects mental health of tenants stuck in this situation especially as so many of us have nowhere else to go if we do get evicted due to ridiculously high deposits/upfront fees required to secure alternative rentals.

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Good and Fair Landlords are ver much the exception and even well meaning landlords are manipulated by estate agents .
A few ideas for solutions to the problem:
When the Landlord does not comply with obligations of repair , the tenant...

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Good and Fair Landlords are ver much the exception and even well meaning landlords are manipulated by estate agents .
A few ideas for solutions to the problem:
When the Landlord does not comply with obligations of repair , the tenant should have the right to withhold rent immediately.
No property should be allowed to go for rental unless insulated and energy efficient. This should be good for the environment and for costs to tenants . It is ludicrous that in London , flats are rented at exorbitant prices with worn out windows and leaky frames , let alone proper insulation. In most European countries this is against the law.

Council tax should be paid by the Landlord and should be substantially higher. It is ludicrous that properties worth millions are on 100 pounds per month council tax.
There should be rent control like everywhere else in Europe.The Councils should have more power to enforce legal obligations on landlords or impose hefty fines.

On the landlord side, I agree that there are far too many tenants now in London subletting on Airbn , it has become a business. Some tenants manage actually to live free or even make a profit , in breach of their tenancy. In such cases, eviction should be immediate and with no refund of the deposit.

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Do you realize with all these recommendations to persecute the landlords, rent will go up as a result more landlords will exit the market due to the harsh treatment to them and more expenses will occur?
Well, you may think good news as FTB...

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Do you realize with all these recommendations to persecute the landlords, rent will go up as a result more landlords will exit the market due to the harsh treatment to them and more expenses will occur?
Well, you may think good news as FTB will step in. Wrong, especially in London. Most renters in London will not afford to buy in London. Plus some chose to rent.
In London, its the renters that need support. Any people who can afford to buy in London will definitely not the group the government should subsidise.
Also remember supporting renters is not synonymous with bashing landlords. Landlords and renters are integral to each other, not enemies.
There are lots of properties outside of London are very affordable. Up north in the midlands, you can buy a decent 3 bed house at around £100,000. Not being able to afford to buy in London by most does not mean a shortage of house supply. People are attracted to London by its opportunities, but London is only that big.
The low quality housing lie in the social sector as no one regulates them. They do provide affordable rent though as everyone is chanting. As to the quality of private sector housing, there are tiered by price level, just like value brand or premium brand in the supermarket. Both are legitimately available and paying for value brand does not merit complaints of your purchase is not at premium quality.
The local councils have been heavily regulating the landlords (private not social) to boost budget shortfall. Some policies are absurd. for example, limiting the number of people renting or stipulating the minimum size of the room when households for generations have been happily using the "undersized" rooms as beds. This will just make the house shortage worse and reducing the house stock. If the stock is reduced, the price will go up. Couples are discriminated too for the maximum number of people allowed.
The type of rental accommodation available are created by the demand of the renters to make it afford

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In my opinion there are two major problems with renting in London from private landlords:
- is expensive to the level that normal family with children simply can not afford it,
- it is unreliable which means that landlord can ask you to...

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In my opinion there are two major problems with renting in London from private landlords:
- is expensive to the level that normal family with children simply can not afford it,
- it is unreliable which means that landlord can ask you to move out event after a short period (for family a 1 year is a short period) and whether you like it or not you need to move all your household (schools, local connections, work)
I am forced to work in London but sleep outside London as I can not afford to rent anything in London for my family.

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Very few properties are available to rent for people who own pets.

As a dog owner, I struggled to find pet-friendly accommodation in London. I often pay above market rate, and have a larger deposit, in order to find housing with my dog.

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I think it's pure shear greediness, I never see my landlady thank god,! she only turns up when she wants more money, it took her nearly 5 years to refurbish the inside of the house it was a absolutely tip, tenants do not have to live in a...

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I think it's pure shear greediness, I never see my landlady thank god,! she only turns up when she wants more money, it took her nearly 5 years to refurbish the inside of the house it was a absolutely tip, tenants do not have to live in a rubbish bin because it's private and they should not be made to feel intimidated, I had to write to the mayor with regards to my problems and heard back that there will be a law enforced that landlords will have to put a stop on increasing rentals whenever they feel like it especially low income earners.

I feel that we have become a very expensive and greedy nation, who says that we have to be expensive! people are made to feel a lot of pressure due to the unnecessary increases, pay increase do not rise so how does our government expect us to live well and they wonder why so many thousands of people are filled with anxiety and depression, they are ruining peoples lives and running us into the ground to pay rip off prices, and they wonder why Londoners move abroad.

Yes we know we have to pay for our bills and rentals etc, but with what if no extra money is coming in.

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Expensive heating and electric bills as house has single glazing, little to no insulation, very draughty. Have to keep heating on 24/7 during colder months so as to keep the mould at bay as well as move beds, furniture away from outside...

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Expensive heating and electric bills as house has single glazing, little to no insulation, very draughty. Have to keep heating on 24/7 during colder months so as to keep the mould at bay as well as move beds, furniture away from outside walls to stop mould growth. We repair things ourselves rather than bother letting agent as too scared of annoying them. If we ever have contacted them they just ignore us. Major faults occur regularly as old house that was not refurbished well before we moved in. We spent six weeks without a bathroom sink, weeks without a bathroom when they decided to refurbish without consulting whether it was convenient for a large family to exist in a 'building site'. I really detest the letters we receive saying they will let themselves in for their far too regular property 'inspections', where they take unnecessary photographs of your possessions instead of sticking to the property structure! This is just not a home as owners constantly violate your privacy. Basically living in private rented is very draining and stressful. Tenancy fees should be banned.

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Thanks everyone for sharing your experience with private rental properties.

Which of the below do you feel is the biggest problem?

• Poor state of repair
• Poor safety of the property
• The feeling that renters have little power to complain or improve their situation due to fear of eviction
• Tenants not knowing how long they will be able to stay in their property because they only have a short-term contract
• The high up-front cost of tenancy deposits
• Getting their deposit back

What ideas do you have for addressing these problems?

Talk London

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there isnt a single biggest problem

these are all major issues. i've had a landlord refuse to pay £3.00 to replace a handle on a window that wouldnt shut as the handle fitted wasnt engaging the mechanism. the landlords solution take the...

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there isnt a single biggest problem

these are all major issues. i've had a landlord refuse to pay £3.00 to replace a handle on a window that wouldnt shut as the handle fitted wasnt engaging the mechanism. the landlords solution take the handle off a different window shut it then replace the handles meaning a non functioning window!

the only way to improve the situation is to create and enforce regulations have all rentals controlled by local councils who then control the rents, and ban all fees for rentals from letting agents with tenancy deposits held by local government and any interest earned paid to the tenant not the landlord so when they have to move the interest is added to the initial deposit.

why should landlords be paid interest for holding our deposits and get to deduct from those deposits the interest could cover costs where they're needed

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I've seen all of them.

I know someone currently who lives in a basement flat where I can see fire safety issues due to measures the landlord in the flat above has put in to prevent them accessing part of his property. The flat also has...

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I've seen all of them.

I know someone currently who lives in a basement flat where I can see fire safety issues due to measures the landlord in the flat above has put in to prevent them accessing part of his property. The flat also has damp problems due to the landlord being too mean to put in proper security measures so they have blocked a window that provides bathroom ventilation. The tenant won't complain as she fears that she will be subject to eviction and this will turn her children's lives upside down. She has lived for nearly three years like this.

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As a tenant who rents privately, my issues are; lack of security of tenure, forced to renew tenancy every year at cost of £115 for a photocopy of a lease; the cost of moving creates lack of options (initial outlay of around £3000 including...

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As a tenant who rents privately, my issues are; lack of security of tenure, forced to renew tenancy every year at cost of £115 for a photocopy of a lease; the cost of moving creates lack of options (initial outlay of around £3000 including enforced moving out cleaning company bill as part of contract even tho when I moved in it was not in good state of cleanliness); landlords trying to rip me off for my deposit when I move; agents acting as a barrier between me and the landlord, no communication between me and landlord means we both get charged by agent for same things; agent works for landlord's interests and not mine, as they are paid by landlord, so my interests are always ignored by both; lack of choice; forced to use out of date poor quality appliances that cost more to run and have very poor energy efficiency; forced to allow 3 monthly property inspections (I have lived here for 42 months) where agent's staff can walk into my home and invade my privacy in a way that even the police can't; generally being treated as a second class citizen; when reporting repairs, even in an emergency eg with gas boiler, having to wait for confirmation from landlord (lives on another continent) because "we cant just spend the landlords money" even though that money comes from me in the first place as the landlords source of income for the property; poor quality assessment of issues with infrastructure of buildings by the agents inspections (these people are not buildings experts) means that the landlords investment as well as my home are at serious risk of deteriorating to the point that repairs will be prohibitively expensive - I wonder how insurers feel about that? Properties all over London will be becoming uninhabitable due to lack of incentive (carrot or stick) for landlords to spend money on upkeep - they generally want to spend NO money, and tenants are expected to achieve the impossible - nothing can physically change for the whole time you live there.

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I agree that agency fees are way too high for BOTH tenants AND landlords. The AST renewal fee is one such ridiculous fee. Your complaint about cleaning a property to a higher standard than that at the time at which you moved onto the flat...

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I agree that agency fees are way too high for BOTH tenants AND landlords. The AST renewal fee is one such ridiculous fee. Your complaint about cleaning a property to a higher standard than that at the time at which you moved onto the flat is simply factually wrong. All of the tenancy deposit schemes require an inventory and check-in, which includes a detailed statement of the condition of the property when a tenant moves into the property. This MUST be agreed by BOTH the landlord AND the tenant, and no tenancy deposit scheme will require the property be returned in a better condition than that detailed in the check-in report. If you have genuine concerns about the building condition, the local Council's environment officers can make enforcement orders for improvements to be made; however, in most cases, good landlords (and there are a lot of us) find no benefit in dilapidated properties, as it depreciates the capital value, which far outweighs any other value. Also, your tenancy contract ought to have a clause which requires the landlord or agent to inform you at least 24 hours in advance of any entrance for repair, except in emergencies (such as a leak). If you keep your rented property in a good condition, you should not have an issue with regular inspections. They are for your benefit, as well as the landlord's.

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There are many problems associated with private rental this varies from landlords who are only in it to make money as they know they have a captive market. Yes there are good landlords out there but we don't get to hear about them.

High...

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There are many problems associated with private rental this varies from landlords who are only in it to make money as they know they have a captive market. Yes there are good landlords out there but we don't get to hear about them.

High rental costs especially in the area I live.

Letting agents who won't accept people on benefits or a low income, large deposits needed and maybe 6 months in advance along with a guarantor.

No security or protection against raising rent increases or length of tenancies.
The main problem is there's not enough social housing.

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The rents are way to high for most people and their is no security or rights for tenants. No where else in Europe do are tenants treated so badly.

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Nothing effective can be achieved until there is proper, enforceable legal protection for private sector tenants. There also needs to be free access to legal process.
Neither of these broad objectives can be achieved until wealthy landlord...

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Nothing effective can be achieved until there is proper, enforceable legal protection for private sector tenants. There also needs to be free access to legal process.
Neither of these broad objectives can be achieved until wealthy landlord MPs, mostly Tories, are excluded or neutralised in the legislative process.

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