• Reference: 2022/3928
• Question by: Siân Berry
• Meeting date: 17 November 2022

I regularly continue to receive emails from Londoners desperate to have their solar panels installed, worried about losing their deposits and complaining about a lack of responsiveness by Green Energy Together (GET-UK). Could you tell me what you have done to: a) improve customer service by GET-UK, b) speed up the installation process by GET-UK, and c) ensure that GET-UK has contacted all complainants?

• Reference: 2022/3927
• Question by: Siân Berry
• Meeting date: 17 November 2022

Thank you for your answer to my question 2022/2589 in which you said : “If a resolution cannot be reached, there is an escalation procedure through recognised consumer bodies REEC and HIES.” However, the REEC is actually the Renewable Energy Consumer Code ( www.recc.org.uk/) and Green Energy Together (GET-UK) is not listed as one of its members. Nor is GET-UK listed as a member of the HIES scheme. Could you therefore provide details of what consumer protection is actually available to Londoners who have contracted GET-UK to install solar panels and how to access it?

• Reference: 2022/3926
• Question by: Siân Berry
• Meeting date: 17 November 2022

Thank you for your answer to my question 2022/2589 in which you said: “A complaints procedure is overseen by iChoosr. Londoners can raise a complaint at any stage via the Solar Together website or a dedicated number.” However, despite searching both the Solar Together and iChoosr websites I can find no webpage or phone number dedicated to dealing with customer complaints. The only reference on the Solar Together website is under Terms and Conditions: “Complaints about the conclusion and/or execution of the contract between the Participant and the Installer can be reported in writing to iChoosr by the injured party...

• Reference: 2022/3925
• Question by: Siân Berry
• Meeting date: 17 November 2022

At the Planning and Regeneration Committee meeting on 12 October 2022 we heard from Angela Koch of Neighbourhood Planners London and ImaginePlaces that there: “is great uncertainty around if there will be more funding from the Government level into neighbourhood planning, and that might be a great opportunity for the GLA to pick up some of the pieces and help groups to walk along in this very complex environment.” Could you tell me what steps you are taking to support the continuation of Neighbourhood Planning in London, whether financially or structurally?

• Reference: 2022/3924
• Question by: Siân Berry
• Meeting date: 17 November 2022

Thank you for your answer to my questions 2022/1860 and 2022/3628. With regard to your PRS qualification and the free-to-borough upskilling training your team provides to PRS officers, could you give me a breakdown of the 17 Local Authorities that have taken advantage of both these options? Could you provide this information by borough, year and number of staff taking the PRS qualification and PRS officers receiving upskilling training?

• Reference: 2022/3923
• Question by: Siân Berry
• Meeting date: 17 November 2022

Thank you for your answer to question 2022/2915, in which you said: “Over 300 young people identified as being from the Gypsy, Roma and Traveller (GRT) communities, have been supported through my Young Londoners Fund (YLF).” Could you provide me with a breakdown of how many GRT young people were supported by which organisations?

• Reference: 2022/3922
• Question by: Siân Berry
• Meeting date: 17 November 2022

For 2021-22 the Combined Homelessness and Information Network (CHAIN) Annual Report shows that the number of young people under the age of 18 rough sleeping in London has increased from five in 2018-19 to 20 in 2021-22. What actions are you taking to provide services and support to this particularly vulnerable age group, and to tackle the reasons for them becoming homeless?

• Reference: 2022/3921
• Question by: Siân Berry
• Meeting date: 17 November 2022

What capital and revenue funding have you provided to which organisations in London supporting homeless people under the age of 25 over the last four years? Could you provide this information in table format?

• Reference: 2022/3920
• Question by: Siân Berry
• Meeting date: 17 November 2022

What capital and revenue funding have you provided to which organisations in London supporting homeless LGBTIQA+ people over the last four years? Could you provide this information in table format?

• Reference: 2022/3919
• Question by: Siân Berry
• Meeting date: 17 November 2022

According to an Inside Housing article, LGBTQ+ Homelessness: the Data Hole that Undermines Services, young people who identify as LGBTIQA+ are at greater risk of homelessness compared with their straight and non-trans contemporaries, yet this data is not routinely collected. Do the Combined Homelessness and Information Network (CHAIN) record data on how many LGBTIQ+ people are sleeping rough on London’s streets? If so, could you provide a breakdown of these numbers over the last four years, and if not, could you start collating and publishing this information?