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  • Congestion Charge Zone - Western Extension

    • Reference: 2010/1023
    • Question by: Kit Malthouse
    • Meeting date: 17 March 2010
    Can the Mayor please confirm the further procedures now required by law that will put him in a position to make a decision to remove or retain the western extension to the congestion charge zone?

  • Congestion Charge Residents Discount Renewal (1)

    • Reference: 2010/0462
    • Question by: Kit Malthouse
    • Meeting date: 24 February 2010
    Following the severe delays recently endured by people trying to renew their resident discount for the congestion charge, when will the current operators contract will be up for renewal, and what delay the contractors should expect if they apply for a renewal?

  • Congestion Charge Residents Discount Renewal (2)

    • Reference: 2010/0464
    • Question by: Kit Malthouse
    • Meeting date: 24 February 2010
    Will IBM be penalised for its failure to respond to congestion charge resident discount applications within a reasonable period? If so, what will the penalty be?

  • Congestion Charge Residents Discount Renewal (3)

    • Reference: 2010/0465
    • Question by: Kit Malthouse
    • Meeting date: 24 February 2010
    Many people suffered extensive delays and inconvenience receiving their congestion charge resident discount and have been forced to pay the full fare and subsequently claim the money back, will these people be given compensation by IBM? And if so, how much?

  • Congestion Charge Residents Discount Renewal (4)

    • Reference: 2010/0466
    • Question by: Kit Malthouse
    • Meeting date: 24 February 2010
    If those residents severely inconvenienced when renewing their resident discount for the congestion charge are not to be compensated by IBM, will the Mayor ask TfL to ensure that they will be duly compensated for the difficulties they have endured?

  • Congestion Charge Residents Discount Renewal (5)

    • Reference: 2010/0467
    • Question by: Kit Malthouse
    • Meeting date: 24 February 2010
    What are the current average call waiting times for those residents calling the congestion charge customer care line?

  • Congestion Charge Residents Discount Renewal (6)

    • Reference: 2010/0468
    • Question by: Kit Malthouse
    • Meeting date: 24 February 2010
    TfL have been offering refunds to those residents that, due to the current backlog, had to pay the full £8 congestion charge on a daily basis until their account was updated. Why are some residents waiting longer than the ten days TfL specified for their refunds, and is this right?

  • Congestion Charge Residents Discount Renewal (7)

    • Reference: 2010/0469
    • Question by: Kit Malthouse
    • Meeting date: 24 February 2010
    Why, when there was a back log of six weeks in issuing residents discount for the congestion charge, did TfL continue to send out paperwork using second class postage?

  • Congestion Charge Residents Discount Renewal (8)

    • Reference: 2010/0470
    • Question by: Kit Malthouse
    • Meeting date: 24 February 2010
    Constituents have complained of receiving incorrect congestion charge PCNs as much as 13 times in a month. What are the estimated contract losses in staff time and resources for such inefficiency?

  • Congestion Charge Residents Discount Renewal (9)

    • Reference: 2010/0471
    • Question by: Kit Malthouse
    • Meeting date: 24 February 2010
    oes TfL's contract with IBM to run the congestion charge allow it to fine or penalise the contractor if it is judged to have performed poorly? If so, how is poor performance determined and what are the penalties? If not, should this not have been included?