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  • Complaints for TfL Train and Underground Noise Disturbance (2)

    • Reference: 2020/0951
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    In response to question 2020/0164 you stated that the current form is fit for purpose because it provides ‘noise and vibration’ as an option in a dropdown box. However, it still requires that complainants fill in journey details before their complaint can progress. Residents complaining about noise do not have dates and times of travel to fill in. Is this form deliberately difficult to navigate or is it simply not fit for purpose?

  • Closed Complaints Against TfL

    • Reference: 2020/0952
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    During Quarter 2 of 2019/20 TfL only closed 63.5% of complaint cases. What work is being put in place to improve this figure?

  • Outsourcing of TfL Customer Services

    • Reference: 2020/0953
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Constituents complain that when they contact TfL for help with issues, they receive responses that only partially answer their questions and do not fully deal with their concerns. Please explain how those working for outsourced companies are trained to respond to the individual issues raised by TfL customers.

  • Mayor's Opening Statement

    • Reference: 2020/1447
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Jennette Arnold OBE AM (Chair): Over to the Mayor and the Commissioner. If you would just give us an update on Coronavirus specifically.

  • London's transport policies

    • Reference: 2020/0948
    • Question by: Navin Shah
    • Meeting date: 05 March 2020
    Given the challenges of providing transport in London, are you pleased with what you have achieved and where would you like to go further?

  • Black Cabs

    • Reference: 2020/0929
    • Question by: David Kurten
    • Meeting date: 05 March 2020
    What are your plans for the future of the Black Cab trade?

  • TfL Inefficiency

    • Reference: 2020/0930
    • Question by: Keith Prince
    • Meeting date: 05 March 2020
    4 years ago, in your manifesto, you claimed that TfL was “inefficient and flabby”. Can you name one piece of flab that you have cut?

  • Cutting traffic in London

    • Reference: 2020/0931
    • Question by: Caroline Russell
    • Meeting date: 05 March 2020
    What progress have you made in cutting traffic in this term?

  • Recording KSIs for taxis and private hire vehicles

    • Reference: 2014/2995
    • Question by: Darren Johnson
    • Meeting date: 10 September 2014
    Will you require taxi and private hire companies to record and report all collisions to Transport for London so that the data can be analysed and any problem areas identified?

  • Withdrawing private hire licenses

    • Reference: 2014/2996
    • Question by: Darren Johnson
    • Meeting date: 10 September 2014
    Will you withdraw the licence of any private hire vehicle company whose drivers are involved in repeated incidents?