- Question by: Mike Tuffrey
- Meeting date: 14 January 2004
Contracting is an obvious point to do it, but more widely and in terms of forward planning, so that there is genuinely a change of culture, because I think one of the criticisms from our side is, despite all the fine talk here about changing the culture in TfL, it has not actually flowed through as we have seen from the exchange just five minutes ago, in terms of a change of mentality, so that they genuinely are not adopting a `we know best', they are genuinely listening and genuinely giving an honest answer, rather than simply saying `no, that...