- Question by: Tony Devenish
- Meeting date: 05 March 2020
Tony Devenish AM: Mr Mayor, going back to Assembly Member Arnold’s question about tin-eared anti-customer service culture, in many ways the best question I have heard in the entire four years from this Assembly, I have a suggestion for you. Will you consider involving the retiring Deputy Chair and Chair of the Assembly in the recruitment of Mr Brown’s successor? We have to sort out customer services. It is a shocking set of customer services. TfL does many things well, but customer service is not one of them.