| Label | Content |
|---|---|
| Meeting: | Plenary on 05 March 2014 |
| Session name: | Plenary on 05/03/2014 between 10:00 and 13:00 |
| Reference: | 2014/1295 |
| Question by: | Joanne McCartney |
| Organisation: | Labour Group |
| Asked of: | Boris Johnson (Mayor of London) & Sir Bernard Hogan-Howe (Commissioner of Police of the Metropolis) |
Question
101 Number
What are the target and actual waiting times for calls to 101?
Answer
Date: Monday 17 March 2014
Boris Johnson (Mayor of London) & Sir Bernard Hogan-Howe (Commissioner of Police of the Metropolis)
The MPS aims to answer 80 per cent of 101 calls within 30 seconds.
The performance in the year to date shows that our average speed of answer is 11 seconds and our service level is 91.4 per cent.
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Related questions
| Question | Reference | Date |
|---|---|---|
| 101 Number (2) | 2014/1296 | 5 March 2014 |
| 101 Number (3) | 2014/1297 | 5 March 2014 |
| 101 Number (4) | 2014/1298 | 5 March 2014 |
| 101 Number (5) | 2014/1299 | 5 March 2014 |
| 101 number | 2018/2953 | 1 November 2018 |
| 101 Number | 2009/0521 | 25 February 2009 |
| 101 Number | 2013/0775 | 25 February 2013 |
| 101 number | 2013/3069 | 11 September 2013 |
| Police 101 number | 2017/4039 | 12 October 2017 |
| Police 101 number | 2017/3682 | 14 September 2017 |