London Assembly raises serious concerns with proposed ticket office closures

The London Assembly Transport Committee has today published a letter to London TravelWatch regarding the Rail Delivery Group’s proposals to close ticket offices at train stations across the country.

A key concern of the Committee is the risk of train stations becoming inaccessible for disabled passengers. Ticket offices are often the first point of contact for disabled passengers and are also the only designated point in the station with a hearing induction loop. Many deaf people may be unable to access assistance without this.^[1]

Consideration must also be given to the impact destaffing stations would have on the perception of safety and security on the railways, and how that would impact ridership.

The proposals, which are currently out for consultation until Friday 1 September, would see more than 150 ticket offices in London closed.^[2]

The Committee heard from stakeholders at a recent Transport Committee meeting on outer London transport, who raised concerns about the proposals and the impact any closures would have on Londoners.

Keith Prince AM, Chairman of the London Assembly Transport Committee, said:

“Ensuring train stations are appropriately staffed is essential in making travel by train accessible for Londoners.

“The Committee has serious concerns regarding the proposals, which will directly affect thousands of Londoners who rely on ticket offices when purchasing tickets, specifically disabled passengers.

“Having heard from external stakeholders at a recent Committee meeting, we have provided our feedback on the proposals to London TravelWatch.

“The Transport Committee is calling on the Rail Delivery Group to carry out further work with affected groups so that train travel remains accessible for all.

“Should the appropriate work not be undertaken then the proposals should not go ahead.”