FOI - No Second Night Out [May 2025]

Please provide me with the service agreements for the two services that you commission at [information redacted for security purposes] Lewisham site.

Additionally, please also provide details and information for how this service and process is reviewed, either annually or less frequently. I am specifically concerned with how success is measured. 

Finally, please also provide information about the other homelessness services you commission within Hither Green, Catford and Lee. I do not require the service agreements for these, but would like location, size and nature of each provision. 

Clarified:

1. The particular service that is provided for, including duration of client stays, nature of need, levels and types of support provided,
2. Any information in this document that relates explicitly to the [information redacted for security purposes] site - I assume there will be some site specific stipulations or particulars in here, including maximum service user numbers, for example
3. Any information pertaining to the user agreement between service provider and service users
4. Any information pertaining to the responsibility of the service provider to the local community, including around social and antisocial behaviour

Response

I can confirm that the GLA holds information within the scope of your request.

Service Agreement:

The GLA commissions a ‘hub’ and a 26 bed ‘staging post’ in Lewisham and these form part of a service called No Second Night Out (NSNO).

While we do not have a service agreement for the hub and staging post in the area you mentioned, we do have an overall contract for No Second Night Out.

No Second Night Out (NSNO) aims to provide an immediate route off the street for people sleeping rough, a comprehensive assessment of their needs and circumstances, and intensive specialist support to secure an onward move out of rough sleeping. The service is a pan-London project, meaning it takes referrals from outreach teams across London.

 The model consists of four assessment hubs with space for up to 15 people in each hub at any one time who stay there while the team work to rapidly identify a route off the street. In addition to this, 106 staging post rooms provide accommodation for people who have been assessed at a hub and need a little longer to secure their onward accommodation.  Out of this provision, one hub and a 26-bed staging post is in Lewisham. 

The relevant sections are listed:

Schedule 3 – specification

• Appendix I – [Location redacted] Hub Heads of Terms
• Appendix J – [Location redacted] Staging Post Heads of Terms 
• Appendix L – [Location redacted] Floor Plan 
• Appendix M – [Location redacted] Floor Plan 
• Appendix N – [Location redacted] Floor Plan 

We also hold a copy of two additional documents which include some elements that fall in scope of your request:

• ITT (Technical response) sections 1.1, 2.1, 2.2, 3.2 and 5.2 related to the types of support provided and service model; and
• a related Clarification Questions document.

Please find attached the information we hold within the scope of your request.

Within the documents, we have withheld the locations of the hubs and staging posts under Section 38 of the FOI Act (Health and safety). We have withheld some information which is commercially sensitive from release under the provisions of Section 43 of the Act. Additionally, some of the information where it relates to floor plans is withheld in full under the provisions of both Section 43; Section 38 and Section 31 of the Act (prevention of crime).

Further information about how these exemptions have been engaged can be found in Appendix A at the end of this letter.

Service reviews:

The service provider, St Mungo Community Housing Association (St Mungo’s), submits monitoring reports every three months and contract monitoring meetings are held every three months.  These meetings cover service performance, service developments and partnerships, staffing, and serious incidents and safeguarding. GLA and the service provider add additional items to the agenda as relevant.

The service is monitored against the following key performance indicators

In relation to the last part of your request, we can confirm that the GLA does not commission other homelessness building based services within Hither Green, Catford and Lee. The GLA does commission a range of services that operate across London. More information on these can be found here: https://www.london.gov.uk/programmes-strategies/housing-and-land/mayors-priorities-londons-housing-and-land/homelessness/rough-sleeping