Key information
Request reference number: MGLA281125-9433
Date of response:
Summary of request
I would like to know how many complaints, concerns, or objections Transport for London has received concerning the New Routemaster buses on routes 8 and 16, and any other relevant routes. This follows reports about the possible withdrawal of New Routemasters from these routes, as detailed here: [External links removed]
Please search feedback records for mentions of routes 8 and 16 both together and separately, including terms such as "New Routemaster," "Routemaster," "NRM," and "New Routemasters." The announcement for route 8 followed the announcement for route 16 by a few days
The requested information covers the period from 28th October 2025 to the present day.
Please provide the total number of complaints and related feedback received about the potential withdrawal of New Routemaster buses from the specified routes during the given timeframe.
Could you please confirm whether the GLA holds any information on complaints related to this matter that does not form part of TfL’s records?
Our response
The GLA received 54 items in the timeframe stated. All were referred to TFL for response in line with our service standards: Contact City Hall or the Mayor | London City Hall
("Where correspondence is of an operational nature and is related to Transport for London (TfL) or the Mayor’s Office for Policing and Crime (MOPAC), we refer these on to be answered by TfL or MOPAC.").
We do not hold any information on complaints regarding this matter beyond what is already included in TfL’s records.