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Making a request for information

If you cannot find the information you are looking for, please make your request in writing to the email address on our Contact Us page. Please us the same details if you need to discuss you request or need any advice or assistance in making a request.

Please be as specific as possible about the information you would like to request even where you do not know the names of particular documents. For example, try to include details such as dates and names (people, places or events) whenever you can.

If your request is unclear, or we cannot identify the information you are interested in, we will write back to you to ask for clarification.

Please also remember that you must provide contact details for where you would like the information to be sent to.

Requests will be handled within the statutory time limit of 20 working days but we aim to respond as soon as possible.

Although you may request any information that we hold, there are some exemptions under the Acts which mean we may not be able to provide the information you require. If we decide that we cannot release the information requested, we will state which exemptions we have used and clearly explain the reasons why we cannot release the information in to the public domain.

How to apply to re-use information

Information provided in response to an information access request does not automatically entitle you to re-use that information. Some of the information that we provide in response to Freedom of Information Act 2000 or Environmental Information Regulations 2004 requests will be subject to copyright protection.

In most cases the copyright will be owned by the GLA or OPDC but some information may be owned by another person or organisation, as indicated on the information itself.

You are free to use any information supplied for your own non-commercial research or private study purposes. The information may also be used for any other purpose allowed by a limitation or exception in copyright law, such as news reporting. However, any other type of re-use will require the permission of the copyright owner.

For information where the copyright is owned by the GLA or OPDC, you can apply to re-use information by submitting a written request to the address on the Contact Us page. Please include your name and address, details of what information you wish to re-use and the purpose for which the information is to be re-used.

Your request will be dealt with under the terms of the Re-use of Public Sector Information Regulations 2005.

In some cases, re-use will only be permitted under a certain set of conditions. Where this is the case, OPDC will inform you of these conditions and whether there is a charge involved.

What to do if you are unhappy with OPDC's response

If you are dissatisfied with our response to your request for information you have a right to an internal review, conducted by someone who was not involved in the handling of your request. Please see the GLA's Complaints and Internal Review Procedure, which OPDC follows, for further details.

If you are still not satisfied following an internal review you can make a complaint to the ICO.

Need a document on this page in an accessible format?

If you use assistive technology (such as a screen reader) and need a version of a PDF or other document on this page in a more accessible format, please get in touch via our online form and tell us which format you need.

It will also help us if you tell us which assistive technology you use. We’ll consider your request and get back to you in 5 working days.