City Hall

Contact us

If you need to report a crime

In an emergency you should dial 999
An emergency is when a crime is being committed or has just been witnessed, there is a risk of injury, or a risk of serious damage to property.

In a non-emergency you should dial 101, visit the Metropolitan Police website or contact @MetCC on Twitter.
Use this number to report a non-emergency incident or make a general enquiry to the Police. Alternatively, you can report crime on the Metropolitan Police Service website or via the @MetCC Twitter account.
 

Crimestoppers
Crimestoppers is an independent charity who will not want your name, just your information. Your call will not be traced or recorded, and you do not have to go to court or give a statement.
If you have any information relating to any crime you can call Crimestoppers anonymously on 0800 555 111

You can also provide information anonymously online via the Crimestoppers website.

Metropolitan Police Service - collision or road traffic accident reports

If you have an enquiry about a collision or road traffic accident please visit the Metropolitan Police Service website or contact:

Met Prosecutions Services
PO BOX 510
DA15 0BQ
[email protected]

Metropolitan Police Service - Public Access Team

If you have a request for a crime report, Subject Access Request or Freedom of Information request from the police please visit the Metropolitan Police website or call 0207 161 3500.

Metropolitan Police Service - Firearms Enquiry Team

If you have an enquiry about firearms licensing, please contact the Firearms Licensing Team at the Metropolitan Police Service. You can visit their webpage here.

Firearms Licensing Team
6th Floor
Empress State Building
Empress Approach
London
SW6 1TR
[email protected]
0207 161 4750

 

MOPAC Accounts Payable

MOPAC’s financial payments are outsourced to SSCL. Their contact details are:

SSCL – 01633 630933 – Option 1 for invoice queries
[email protected]

 

Making a complaint

If you wish to make a complaint, please go to the MOPAC complaints webpage.

MOPAC requests for information (Freedom of Information)

If you wish to make a freedom of information (FOI) request, please send an email to the FOI inbox. We reply to FOI requests within 20 working days

Contact the Mayor’s Office for Policing and Crime

If you wish to contact the Mayor’s Office for Policing And Crime directly then please email or write to:

Mayor’s Office for Policing and Crime
2nd Floor, City Hall
The Queen’s Walk
More London
London SE1 2AA
Tel: (020) 7983 6532 - Available 9am-5pm Mon-Fri. There may be an answer phone function in times of high demand. Please note that MOPAC's public phone will not be answered on 24-28 December.

The enquiries team aim to provide a response within 20 working days. However, during the Christmas and New Year period, it may take us longer than usual to respond and we apologise for any delay.

Please note that the enquiries team does not undertake casework.

We may not reply to correspondence we consider:

  • is addressed to another party and where MOPAC has been copied in for information only
  • contains comments that do not require a response
  • includes unsolicited job applications or CVs
  • is trying to sell or market a product
  • to be vexatious or contains abusive or discriminatory language.

In addition, we will not respond where we specifically state that we are unable to enter into correspondence (for example, when inviting responses to consultation documents).

Vexatious correspondence and complaints

We aim to deal with all correspondence and complaints equitably, but there will be occasions when individuals make unreasonable demands of MOPAC by way of correspondence or complaints.

Our policy on dealing with abusive, persistent and vexatious correspondence and complaints outlines the circumstances when we may decline to investigate a correspondence or complaint.