Helping people get online

Not being able to use the internet is called being 'digitally excluded'. It is a serious problem: for example, you would not be able to access lots of online job opportunities, training programmes, government services, or cheaper shopping deals.

How do people become digitally excluded?

People can become digitally excluded (unable to use the internet) for many reasons.

It is often a mix of:

  • being unable to afford the equipment or cost of setting up the internet in their home
  • not being able to access training
  • not knowing the benefits of the internet

One in ten Londoners is digitally excluded.

What are we doing to help?

Our Digital Inclusion Strategy explains the facts about London and digital exclusion. It:

  • identifies the barriers people face in getting online
  • provides an overview of the current activity in this area
  • highlights how the Mayor will work with partners to address this issue

For further information on our Digital Inclusion Strategy, please contact [email protected].

Helpful resources for you

Digital Skills: for lots of useful digital guides made available for free

Tinder Foundation: for courses to help you get online easily and develop your skills. You can find centres in London offering help using their map tool.

GO ON UK: a UK digital skills charity working with partner organisations.

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