Autopay Problem (1)

Meeting: 
MQT on 2017-12-14
Session date: 
December 14, 2017
Reference: 
2017/5047
Question By: 
Tony Devenish
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor

Question

If a Londoner with Autopay drives into the Congestion Charge Zone and there is a problem, what process should happen to ensure the issue is dealt with as quickly as possible?

Answer

Answer for Autopay Problem (1)

Answer for Autopay Problem (1)

Answered By: 
The Mayor

Congestion Charging Auto Pay continues to operate well with around 300,000 active accounts. 

If a customer has a problem with their account the quickest and easiest way to resolve this is by contacting TfL's Contact Centre. They will be able to offer advice, take payments and resolve any outstanding account issues. TfL can also be contacted via its 'Contact Us' form which is on its website: https://tfl.gov.uk/modes/driving/congestion-charge/contact-congestion-charge