Disabled assistance where Transport for London (TfL) shares stations with other Train Operating Companies (TOCs)

Meeting: 
MQT on 2013-11-20
Session date: 
November 20, 2013
Reference: 
2013/4106
Question By: 
Jennette Arnold OBE
Organisation: 
Labour Group
Asked Of: 
The Mayor
Category: 

Question

Could you please detail the steps you will take to rectify the disjointed way of working that currently exists at stations where Transport for London (TfL) shares platforms with other Train Operating Companies (TOCs), whereby staff members employed by TfL are unable to assist passengers with disabilities as they transfer from TfL-run trains to trains operated by other TOCs?

Answer

Answer for Disabled assistance where Transport for London (TfL) shares stations with other Train Operating Companies (TOCs)

Answer for Disabled assistance where Transport for London (TfL) shares stations with other Train Operating Companies (TOCs)

Answered By: 
The Mayor

I am committed to working with all parties to address this anomaly so we can provide assistance to customers who need it when transferring to and from other services stopping at TfL-operated stations.

To achieve this, TfL has set up a working group to look into and address the challenges this presents including ensuring staff have the correct training; safety validation; installing any necessary equipment; and agreeing procedures with trade unions.

Progress has been made and TfL will provide further information as it becomes available.