London Ambulance street scene

London Ambulance Service survey results

Date published: 
19 September 2018

London Ambulance survey

The London Assembly Health Committee commissioned Populus to survey 1013 people on their views about London’s ambulance service. The survey asked questions about what people think the main roles of the ambulance service are, and what factors influenced their use of the service, as well as demographic information about those answering. This fresh research will be used to inform the committee's ongoing investigation into how to ensure an efficient and effective ambulance service across the capital. The committee also hosted an online discussion via Talk London https://www.london.gov.uk/talk-london/police-fire-safety/london-ambulance-service

The findings below are just a few of the results. If you wish to use any of the data for your own research, the full survey findings can now be found below.

Survey results

  • Almost a quarter (23%) of 18-24 year-olds would call an ambulance because they couldn’t get an urgent GP appointment - for over 65s this was six per cent.
  • More than half of 18-24 year-olds would call an ambulance in a non-emergency situation because they have no other way to get someone to hospital.
  • One in three Londoners and half of millennials would call an ambulance because they didn’t know what else to do.
  • While over 90% of people think the ambulance service should only be used in emergencies, one in 10 Londoners would call an ambulance because their child got their hand stuck in a jam jar!