Key information
Request reference number: MGLA121020-6844
Date of response:
Summary of request
Under the Freedom of Information provisions, I would be grateful if you could let me know the following information. Thank you very much for your help.
Freedom of Information/Environmental Information Regulations
- In which department/directorate and service are your advisers on FOI/EIR located?
- Which director has overall responsibility for the Council’s FOI/EIR service?
- If different, in which department/directorate and service are your administrators for FOI/EIR located (e.g. customer services)?
- What IT system do you use for recording and reporting on FOIs/EIRs?
- Do you publish responses to FOI/EIR on your website?
- What other governance or information management subjects do your FOI/EIR advisers advise upon (e.g. subject access requests, GDPR, police disclosure)
- Which team or officers handle Information Commissioner cases on FOI/EIR?
- If your FOI/EIR advisers offer advice to other bodies (e.g. parish councils, schools), please state which kinds of bodies are advised:.
Complaints
- In which department/directorate and service does your Complaints Service sit?
- Which director has overall responsibility for the Council’s Complaints Service?
- If different, in which department/directorate and service are your administrators on Complaints located?
- What IT system do you use for recording and reporting on complaints?
- Which team or officers handle Ombudsman cases?
- If your Complaints Officers offer advice to other bodies (e.g. parish councils, other authorities), please state which kinds of bodies are advised.
Reporting
- To which bodies within the council is FOI/EIR performance reported (e.g. directorate leadership teams, senior leadership team, scrutiny committee)?
- To which bodies within the Council is Complaints performance reported (e.g. directorate leadership teams, senior leadership team, scrutiny committee).
Related documents
MGLA121020-6844 - FOI response