FOI - Withdrawal of the Day Travelcards [Sep 2023]

Your request

I'm writing to make a freedom of information request about the withdrawal of the Day Travelcards. I'm aware there are documents, including the equality impact assessment, on the GLA website, and it states that the process is reversible.

MD3142 Withdrawal of Day Travelcards on TfL Network | London City Hall Engagement to withdraw Day Travelcards | Have Your Say Transport for London (tfl.gov.uk)

After the engagement closed on 6 June 2023. From this date forward to the present day, would you be able to publish the number of comments, including complaints, objections, and issues raised about the withdrawal of the Day Travelcards sent to the GLA (including the Mayor and Deputy Mayor of Transport)?

The number of issues raised in relation to the withdrawal of the Day Travelcard should include:

• Disabled people
• Railcard holders, including companions
• Victims of crime
• Lost and stolen cards (including Oyster, Freedom pass, concessionary pass, contactless card, etc.)
• People waiting for their replacement cards
• Contactless cards blocked by their bank
• Tourists, especially overseas/international/foreign visitors to London
• Digitally excluded
• Contactless system not accepting non-UK and foreign bank cards.
• The price of the new Oyster card • No cash fares on buses • Retention of the Day Travelcards
• Other areas selling day tickets
• Tube Challenges to break records
• Maximum fares on Pay As You Go on Oyster and Contactless

And I believe there's more issues raised, which I haven't listed.

Can you publish the documents (such as action plan, business case etc.) relating to the withdrawal of the Day Travelcards?

Our response

Please note that this consultation was managed by Transport for London (TfL) rather than the GLA, therefore we do not hold the totality of information that may fall within the scope of your request. You should contact TfL via [email protected] if require any further information relating to the consultation responses.

The FOI provides access to recorded information. We do not have to answer your request if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request. A review of the complaints received and providing a statistical response in relation to the criteria specified would require an element of judgement and amount to creating information.

Therefore, using “travel cards” and “travelcards” as a search term of our correspondence Management System, the GLA has identified 17 communications between 6 June 2023 and 28 August 2023. Please find these attached. Personal information (names, addresses, biographical information) is exempt from disclosure under s.40 (Personal information) of the Freedom of Information Act. This information could potentially identify specific individuals and as such constitutes as personal data which is defined by Article 4(1) of the General Data Protection Regulation (GDPR) to mean any information relating to an identified or identifiable living individual. It is considered that disclosure of this information would contravene the first data protection principle under Article 5(1) of GDPR which states that Personal data must be processed lawfully, fairly and in a transparent manner in relation to the data subject.

In relation to the Business Case, the appropriate resource would be our Decision Making framework: MD3142 Withdrawal of Day Travelcards on TfL Network | London City Hall

Here you will find:

• Objectives and outcomes
• Equality considerations
• Financial comments
• Legal comments
• Planned delivery
• Appendices and supporting papers

You may also wish to review a document already published by TfL regarding revenue source options: New Revenue Sources Report - August 2021 (tfl.gov.uk)