Sign language

Deaf and disabled communities

We want to make sure that the needs of London’s Deaf and disabled community are considered at all times. We regularly speak with Deaf and disabled organisations to think about how we can improve London for everyone who is deaf or has a disability. Some of these improvements are described below.


Transport for London (TfL) is working with three different groups to make sure the needs of Deaf and disabled people are fully considered. These groups are:

  • a Citizens’ Jury: an independent and representative group that includes people who are Deaf and disabled in the development of TfL’s Equality Scheme
  • a Disability Advisory Group: an independent group who use a ‘whole journey approach’ to think about the needs of Deaf and disabled people at every stage of a journey. This includes: planning the trip, affordability and changing types of transport
  • people with different impairments (physical, learning, communicative): to gather evidence on the accessibility of transport from ‘mystery traveller’ surveys

To help people with mobility issues to choose the best stations and journeys for them, London Underground has included accessibility requirements in their journey planner.

Health services

Everyone in London should have equal access to good health. The Mayor aims to achieve this by:

  • providing fair access to high quality health and social care services
  • reducing inequality in income, which has an impact on health
  • using the workplace to improve well-being
  • transforming London’s environment to create ‘healthy places’
  • empowering individuals and communities to take control of their health

Please see our health pages to read more about this.


The London Accessible Housing Register provides information to help disabled people to choose an affordable, accessible home.

Please see the housing register page for more information.

London's built environment

The Mayor promised to make the London 2012 Olympic and Paralympic Games ‘the most accessible games ever’.

Find out more about the specific work that we carried out to make London much more accessible for disabled visitors and Londoners.

Since then, the Games have set new standards in designing accessibility. For example:

What matters most to Deaf and disabled communities?

The Mayor has two meetings a year with the main Deaf and disabled organisations in London. From these meetings we've identified the most important areas to address:

  • accessible transport
  • availability of accessible housing
  • access to employment and education
  • access to the built environment
  • facilities and services for Deaf and disabled Londoners
  • the right to independent living
  • equal access to health services
  • promoting disability equality and challenging discrimination

Many of these areas are being addressed with the activities described above.

You can also see what was discussed in previous meetings.

Checking how our policies are helping

To test how well the Mayor’s Equal Life Chances for All framework is working for different communities in London, we carried out some assessments.

These assessments looked at the priorities and concerns for each community, and reviewed what differences our policies have had or will have.

Our 2013 assessment of the GLA's impact on disability equality looks at the Deaf and disabled community.