Actions for medium-sized organisations

This segment presents a range of actions and steps to implement them which should act as a starting point when medium-sized organisations are considering how to make meaningful EDI improvements. Approximate time frames are included to provide additional context, however timescales will depend on your specific circumstances. Initial suggestions have also been made to consider which areas of the business might need to have overall responsibility for each of the action points.

We strongly encourage all organisations to align EDI with business strategy, but the particulars of that will be as varied as your businesses. It is important to note that EDI requires commitment and it is often better to choose a few key actions to focus on and embed fully, rather than rush to do too much at once.

Foundational - consider this action a priority and critical to success

Enhanced - this will help take your organisation's EDI to the next level

An action plan table for medium-sized organisation within the Hospitality industry
Action	Steps to implementation	Suggested responsibility	Approximate timeframe required	Foundational or Enhanced
Commitment and collaboration	Learn about EDI and how it applies to your sector	Executives / Leadership	Ongoing	Foundational
	Collect data on the diversity of your workforce.	HR Team / EDI Lead	Annually	Foundational
	Embed EDI into your business plan as a strategic priority	Executives / Leadership / EDI Lead	1 - 3 months	Foundational
	Engage with other industry organisations and trade unions about EDI	Executives / EDI Lead	Ongoing	Foundational
	Publish pay gap reports	HR Manager / EDI Lead	Annually	Enhanced
Engagement and recruitment	Build a plan or strategy to attract and recruit diverse talent, particularly for mid-level and senior positions	Recruitment Team	Quarterly	Foundational
	Follow inclusive recruitment best practices	Recruitment Team / EDI Lead	Consistently	Foundational
	Ensure all interns and staff are paid at least the London Living Wage (LLW)	Recruitment Team	Consistently	Foundational
	Review zero-hour contracts and related policies. Replace with a guaranteed minimum number of hours	Recruitment Team	Once	Foundational
	Build a diverse talent pipeline through school and university engagement	Recruitment Team	Consistently	Enhanced
Retention and progression	Organise regular check-ins with employees relating to wellbeing and personal development, ask if they have any ‘reasonable adjustment’ requirements	Head of HR / Line Management	Quarterly	Foundational
	Support staff to upskill and progress in the organisation, with targeted support for underrepresented groups	Leadership	Quarterly	Foundational
	Raise awareness amongst groups underrepresented in senior positions of the various career paths available in hospitality, and any relevant support	Marketing Team / Recruitment Team	Consistently	Foundational
	Review your promotions process to eliminate bias (conscious or unconscious), with a focus on barriers applicable to underrepresented groups	Board members / HR Team	Quarterly	Foundational
	Publish your pay scales internally and externally	Leadership	Annually	Enhanced
	Set up mentoring arrangements for employees from underrepresented groups	Leadership / HR Team	Quarterly	Enhanced
Building an inclusive culture	Review your employee policies annually to ensure they reflect EDI best practice	HR Team / EDI Lead	Consistently	Foundational
	Have clear policies and processes for handling inappropriate customers and clients	Head of HR	Consistently	Foundational
	Ensure your employees have access to (internal or external) HR	Leadership	Consistently	Foundational
	Discuss EDI and upskill your organisation on EDI best practice	Learning and Development Team / EDI Lead	Quarterly	Foundational
	Ensure your team and social events are inclusive	HR Team	Quarterly	Enhanced
	Support your employees to set up an Employee Resource Group (ERG) and report findings/suggestions to senior leaders and managers	HR Team/ EDI Lead	Consistently	Enhanced
Suppliers	Incorporate EDI as part of your contract requirements for procurement	Procurement Team / EDI Lead	Consistently	Enhanced
	Make a proactive effort to seek out and work with diverse suppliers	Procurement Team / EDI Lead	Consistently	Enhanced

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Actions for medium-sized organisations

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