Accessibility statement for Homes for Londoners

We know some parts of this website are not fully accessible:

• The titles for some pages (Create an account step 1 and 2) do not properly convey the purpose of the page.
• There are duplicate links (Featured properties component and Home page) where one link does not identify the link target.
• The search result pagination links do not have additional context to be meaningful.
• On property pages, there may be links to download a floor plan and/or Energy certificate. This is shown with an icon, but no text alternative is provided for screen reader users.
• On some pages, there are some visible labels that do not match the programmatic names.
• On some pages, there are fields that allows character input, but resets due to error detection. The user is not notified of this.
• Some input fields that collect an individual’s personal data on some pages (Create an account step one of two and Sign-in) do not have the necessary “autocomplete” attributes.
• Some of the navigation links are not displayed when resizing text to 200 per cent.
• With the browser window width set to 1280px and magnification at 400 per cent, not all of the links in the main navigation are visible. There are some components that has content that is no longer displayed or the main content area is restricted to a third of the user's visible area of a webpage on a screen.
• Some forms have error messages that are only displayed for five seconds. Some confirmation messages are not persistent.

Issues affecting people who use keyboard navigation

• The filter sort control on the search result component and controls on the maps cannot be operated using the keyboard.
• On some pages when information modals, focus is not sent to the first focusable element inside the modal.
• There are some tile controls on the home page that contain two tab stops.
• The CAPTCHA links in the create an account step one of two page are not in the correct focus order.

Issues affecting screen reader users

• Carousel images for properties share the same text alternatives and are not sufficiently descriptive.
• On the Affordability Calculator page, content is exposed to screen reader software when it is not displayed on the screen.
• Some pages include characters used as graphics that do not have appropriate text alternatives.
• Some images in the search result page do not have alt text and some have text alternatives that are not descriptive.
• Some headings are not marked-up correctly so screen reader users cannot identify the structure of the pages.
• The container for the carousel does not convey the purpose of the component. The numbered list (Affordability calculator page) is not marked-up correctly.
• The name, purpose or role of some controls are not conveyed correctly to assistive technologies.
• Status messages are not announced to screen reader software users.

If you need information on this website in a different format (accessible PDF, large print, easy read, audio recording or braille) or would like to report an accessibility problem with the website, please:

• call 020 7983 4000 (Monday to Friday, 9am - 5pm)
• get in touch via our online form
• or email [email protected]

We’ll consider your request and get back to you within five working days, to advise further.

If you cannot view the map on our contact us page, please call or email us for directions.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact City Hall.

The Greater London Authority (GLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• Images for properties in carousel components and in search results share the same alt text and are not sufficiently descriptive. (WCAG 2.2 A criterion 1.1.1 - Non-text content).
• Some pages include text characters used as graphics that do not have appropriate text alternatives. (WCAG 2.2 A criterion 1.1.1 - Non-text content).
• Some headings are not marked-up correctly to identify the structure of the content.(WCAG 2.2 A criterion 1.3.1 - Info and relationships).
• The purpose of the container for the property image carousel is not programmatically conveyed. (WCAG 2.2 A criterion 1.3.1 - Info and relationships). The numbered list (Affordability calculator page) is not marked-up correctly. (WCAG 2.2 A criterion 1.3.1 - Info and relationships).
• The filter sort control on the search component and some controls on maps (Local area information map) cannot be operated using the keyboard. (WCAG 2.2 A criterion 2.1.1 - Keyboard Navigation).
• There are some tile controls on the home page that contain 2 tab stops. (WCAG 2.2 A criterion 2.1.1 - Keyboard Navigation).
• The CAPTCHA links in the create an account step 1 of 2 page are not in the correct focus order. (WCAG 2.2 A criterion 2.4.3 - Focus order).
• The form in the "Create an account step 2 of 2 page and the Affordability calculator page) uses native HTML5 data validation that has error messages that are only displayed for 5 seconds. Some system messages are not persistent. (WCAG 2.2 A criterion 2.2.1 - Timing Adjustable).
• The title for the Create an account step 1 and 2 does not properly convey the purpose of the page. (WCAG 2.2 A criterion 2.4.2 - Page Titled).
• On some pages when information modals are opened, focus is not sent automatically to the modal. (WCAG 2.2 A criterion 2.4.3 - Focus Order).
• There are duplicate links (Featured properties component and Home page) where one link does not identify the link target and should have single link with the appropriate link text instead. (WCAG 2.2 A criterion 2.4.4 - Link Purpose (In Context)).
• On some pages, there are some visible labels that that do not match their programmatic names. (WCAG 2.2 A criterion 2.5.3 - Label in Name).
• On some pages, there are fields that allow character input but resets due to error detection but the user is not notified of this. (WCAG 2.2 A criterion 3.3.1 - Error identification).
• The name role or value of some controls cannot be programmatically determined. (WCAG 2.2 A criterion 4.1.2 - Name, Role, Value).
• Some input fields that collect an individual’s personal data in some forms (Create an account step 1 of 2 and Sign-in) do not have the necessary “autocomplete” attributes. (WCAG 2.2 A criterion 1.3.5 - Identify Input Purpose).
• In the main navigation, some of the links are unavailable when resizing text to 200%. (WCAG 2.2 AA criterion 1.4.4 - Resize Text).
• With the browser window width set to 1280px and magnification at 400 per cent, not all of the links in the main navigation are visible and there are some components that have content that is no longer displayed or the main content area is restricted to a third of the user's visible area of a webpage on a screen. (WCAG 2.2 AA criterion 1.4.10 - Reflow).
• Status messages in some components are announced without receiving focus first. (WCAG 2.2 AA criterion 4.1.3 - Status Messages).

Disproportionate burden

N/A - we are planning to fix all the issues we have so far identified in testing.

Content that’s not within the scope of the accessibility regulations

N/A

We will resolve all non-compliance issues that are within our control (detailed under ‘non compliance with the accessibility regulations’) and update this statement.

This website has been audited to ensure compliance with WCAG 2.2 AA. A sample of pages was tested which reflected all the key user journeys for the Homes for Londoners service target users.

We tested: Homes for Londoners website, available at: https://homes-uat.london.gov.uk/

This website was last tested on 18 November 2025. The test was carried out by Test Partners Ltd.

This statement was prepared on 20 November 2025. It was last reviewed on 9 December 2025.

We followed GOV.UK guidance on deciding how to check the Homes for Londoners website as follows:

1. We manually assessed all the “unique” pages such as the "Sign-in" page to determine the type of content on those pages.
2. We identified a minimum representative subset of pages that contain examples of the most common layouts, components and features, including:
   1. Important “unique pages”.
   2. Pages with text content.
   3. Interactive elements such as forms and content filtering.
3. We conducted a manual WCAG audit on the representative subset of pages.