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Key Achievements

  • Having convened partners to identify the options for the co-ordination of the advice sector, the mission is working with funders in shaping and supporting ‘Propel’, the new collaborative funding programme offering grants to support London’s civil society groups in tackling the city’s biggest challenges. The first round of Propel collaborative funding programme launched in 2022 and includes an advice funding stream to tackle systemic workforce issues. The scheme will provide up to 40 grants of between £50,000 and £1.5 million across two to three years in addition to up to 20 one-year partnership building grants of up to £50,000.  
  • Partial monitoring data from the first two quarters of delivery of the Advice in Community Settings programme shows that:
  • 1,252 Londoners have been seen in total with 936 receiving a full advice needs assessment, and 16% accessing advice for the first time
  • Financial gains data was provided for 429 clients with total gains of £367,000 in additional benefit income, debt write off, or one of entitlements with cash value
  • One in three clients were Black, one in three were disabled, just under half (45%) had a first language other than English, and 70% were women.  
  • Between 1April 2022 and 31 October 2022 more than 110,000 people viewed the Cost-of-Living Hub with the top three pages viewed being: help in a crisis, help paying bills, and help claiming benefits.      

Mission Progress

Goal
  • Increase access to formal elements of the local welfare system to help Londoners prevent or resolve moments of crisis or problem debt.
Action
  • Make the case for ongoing investment in local welfare by publishing and disseminating the results of the commissioned evaluation framework for borough local welfare schemes and promoting its uptake.
  • The mission will continue to support boroughs in delivering the Household Support Fund, sharing best practice, and developing new/innovative approaches to identifying eligible households.
Progress
  • Seven local authorities were involved in the development of the framework which will be published in December. Plans for dissemination/uptake being developed.
  • Continued to share Household Support Fund best practice via Borough Welfare Network. Successfully worked with DWP to relax guidance to councils on latest round of Household Support Fund, allowing greater flexibility in how boroughs target funding.
Goal
  • Ensure Londoners are aware of their rights and entitlements, and have the support necessary to assert them.
Action

The mission will continue: 

  • to work with advice providers who are being funded to meet surges in demand, including delivery of the Advice in Community Settings (AiCS) programme.

  • To develop and deliver a pension credit uptake campaign which will test a data-led approach to increasing uptake.

  • To Support the development and promotion of the Cost-of-Living hub and Digital Tools Programme.

Progress
  • London Citizens Advice/London Legal Support Trust funded advice services in delivery.
  • AiCS provision underway and moving into second year of delivery.
  • Proposal relating to promotion of unclaimed pension credit in final stages of development ahead of launch in new year.
  • Seven organisations are developing existing or creating new user facing digital tools designed to mitigate the cost of living.
  • Cost of Living mobile advice bus delivered in partnership with Debt Free Advice to bring free cost of living support to Londoners dealing with financial hardship. The bus will visit over 30 locations across London.
Goal
  • Provide access to emergency support services such as food aid to alleviate the manifestations of destitution or extreme poverty.
Action
  • The mission will play a greater role in feeding into advising on arrangements for monitoring the ability of London’s food aid sector to meet demand.
  • The mission will also support the co-ordination of borough activity relating to the provision of warm and welcoming spaces.
Progress
  • Borough Food Survey relaunched with results helping prioritise the work of the London Food Board.
  • Links to borough information on warm spaces collated and added to the Cost of Living Hub.

Proposed future of the mission timeline

Early 2023

Projects funded under RSN stream of Propel commence delivery

Spring 2023

Delivery complete

For all seven Digital Tools funded projects and promotion of the tools to begin.

Spring 2023

Strategic direction

For food aid to be agreed and implemented following immediate response to Winter pressures.

Summer 2023

Results, evaluation and next steps

Agreed for the Pension Credit campaign.

October 2023

12-month advice performance data

From the Citizens Advice / London Legal Support Trust (LLST) including financial benefits for Londoners, advice needs and advice capacity building with community organisations.

By end of 2023

Pan-London approach to local welfare assistance evaluation in place

Mission partners will primarily remain as the two tiers of London government – the GLA and the boroughs – along with those parts of the voluntary and community sector that focus on either the provision of social welfare legal advice or emergency support to those experiencing the manifestations of deprivation and extreme poverty.

Officers will continue to engage with other partners relevant to the mission including funders, health partners, equality stakeholders, and policy organisations. 

While officers from the GLA and London Councils have done and will continue to meet with civil servants, central government is not a partner in this mission.

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