By 2025, every Londoner is able to access the support they need to prevent or alleviate financial hardship.
Why "A Robust Safety Net"?
London has long suffered from levels of poverty higher than most parts of the country. More than a quarter of London’s population – and almost 40% of its children – live in poverty. Many groups experience particularly high risks of living in poverty – more than half of single-parent families, and almost 40% of non-white households and households with a disabled person, live in relative poverty.
The pandemic brought these stark socio-economic inequalities and high levels of poverty into sharp relief – with levels of mortality and serious illness strongly correlated with deprivation, and experiences of lockdown shaped by it. However, whilst the pandemic made life harder for Londoners living in poverty, it also highlighted the ability of political action to make a difference as levels of poverty nationally fell during the pandemic.
The Robust Safety Net mission was established to bring together London boroughs, civil society, the advice sector and the GLA to strengthen and coordinate the support available for Londoners experiencing financial hardship in the wake of the pandemic. This is achieved by promoting a more consistent approach to local welfare provision,
addressing low and uneven awareness of rights and entitlements, tackling an over-reliance on informal crisis support such as food aid, and making the case, where appropriate, for changes in national policy and practice.
Cost of Living Crisis
The negative economic effects of the pandemic on individual households have been compounded in recent months by a rapid increase in the cost of essential goods like energy, food, and fuel. These rising costs have meant that a far greater number of Londoners are experiencing financial hardship than would otherwise have been the case. Action to support households struggling to meet rising living costs most closely aligns with the Robust Safety Net (RSN) mission and subsequently led to this mission being at the forefront of the Recovery Programme’s response. A set of new/adapted workstreams were set up to support Londoners, such as:
- Improving the usability, accessibility, and awareness of the Cost-of-Living Hub on London.gov.uk and developing additional digital tools/resources
- Increasing the capacity in the advice sector to meet rising demand, fill cold-spots or gaps in provision, and support the development of partnerships between advice services and grass roots/community partners
- Improving access to energy advice and other long-term support for households in fuel poverty.
The mission has added a more immediate focus on supporting the co-ordination of initiatives between boroughs, the GLA and the voluntary and community sector to help Londoners mitigate the worst effects of the cost-of-living crisis.
Key Achievements
- Having convened partners to identify the options for the co-ordination of the advice sector, the mission is working with funders in shaping and supporting ‘Propel’, the new collaborative funding programme offering grants to support London’s civil society groups in tackling the city’s biggest challenges. The first round of Propel collaborative funding programme launched in 2022 and includes an advice funding stream to tackle systemic workforce issues. The scheme will provide up to 40 grants of between £50,000 and £1.5 million across two to three years in addition to up to 20 one-year partnership building grants of up to £50,000.
- Partial monitoring data from the first two quarters of delivery of the Advice in Community Settings programme shows that:
- 1,252 Londoners have been seen in total with 936 receiving a full advice needs assessment, and 16% accessing advice for the first time
- Financial gains data was provided for 429 clients with total gains of £367,000 in additional benefit income, debt write off, or one of entitlements with cash value
- One in three clients were Black, one in three were disabled, just under half (45%) had a first language other than English, and 70% were women.
- Between 1April 2022 and 31 October 2022 more than 110,000 people viewed the Cost-of-Living Hub with the top three pages viewed being: help in a crisis, help paying bills, and help claiming benefits.
Mission Progress
Goal
- Increase access to formal elements of the local welfare system to help Londoners prevent or resolve moments of crisis or problem debt.
Action
- Make the case for ongoing investment in local welfare by publishing and disseminating the results of the commissioned evaluation framework for borough local welfare schemes and promoting its uptake.
- The mission will continue to support boroughs in delivering the Household Support Fund, sharing best practice, and developing new/innovative approaches to identifying eligible households.
Progress
- Seven local authorities were involved in the development of the framework which will be published in December. Plans for dissemination/uptake being developed.
- Continued to share Household Support Fund best practice via Borough Welfare Network. Successfully worked with DWP to relax guidance to councils on latest round of Household Support Fund, allowing greater flexibility in how boroughs target funding.
Goal
- Ensure Londoners are aware of their rights and entitlements, and have the support necessary to assert them.
Action
The mission will continue:
-
to work with advice providers who are being funded to meet surges in demand, including delivery of the Advice in Community Settings (AiCS) programme.
-
To develop and deliver a pension credit uptake campaign which will test a data-led approach to increasing uptake.
-
To Support the development and promotion of the Cost-of-Living hub and Digital Tools Programme.
Progress
- London Citizens Advice/London Legal Support Trust funded advice services in delivery.
- AiCS provision underway and moving into second year of delivery.
- Proposal relating to promotion of unclaimed pension credit in final stages of development ahead of launch in new year.
- Seven organisations are developing existing or creating new user facing digital tools designed to mitigate the cost of living.
- Cost of Living mobile advice bus delivered in partnership with Debt Free Advice to bring free cost of living support to Londoners dealing with financial hardship. The bus will visit over 30 locations across London.
Goal
- Provide access to emergency support services such as food aid to alleviate the manifestations of destitution or extreme poverty.
Action
- The mission will play a greater role in feeding into advising on arrangements for monitoring the ability of London’s food aid sector to meet demand.
- The mission will also support the co-ordination of borough activity relating to the provision of warm and welcoming spaces.
Progress
- Borough Food Survey relaunched with results helping prioritise the work of the London Food Board.
- Links to borough information on warm spaces collated and added to the Cost of Living Hub.
Proposed future of the mission timeline
Projects funded under RSN stream of Propel commence delivery
Delivery complete
For all seven Digital Tools funded projects and promotion of the tools to begin.
Strategic direction
For food aid to be agreed and implemented following immediate response to Winter pressures.
Results, evaluation and next steps
Agreed for the Pension Credit campaign.
12-month advice performance data
From the Citizens Advice / London Legal Support Trust (LLST) including financial benefits for Londoners, advice needs and advice capacity building with community organisations.
Pan-London approach to local welfare assistance evaluation in place
Mission partners will primarily remain as the two tiers of London government – the GLA and the boroughs – along with those parts of the voluntary and community sector that focus on either the provision of social welfare legal advice or emergency support to those experiencing the manifestations of deprivation and extreme poverty.
Officers will continue to engage with other partners relevant to the mission including funders, health partners, equality stakeholders, and policy organisations.
While officers from the GLA and London Councils have done and will continue to meet with civil servants, central government is not a partner in this mission.