Accessibility statement for Team London

This website is run by the Greater London Authority (GLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This site has been built to be as accessible as possible and tested against WCAG 2.1 AA. There are some areas which are not yet fully accessible:

  • the map which shows the location of volunteering opportunities is not yet fully navigable by keyboard only. 
  • some images migrated from the old site do not yet have a text alternative, so people using a screen reader cannot access the information.
  • on an organisation’s profile, when using a magnifier, the ‘completed / not completed’  status is not close enough to the links to match them up easily.
  • when viewing organisational details at 400% zoom in Chrome, horizontal scroll is needed.
  • on the feedback form, screen reader users are not able to hear what is presented for the image challenge that verifies you are human, as there are no descriptions available for the images.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within five working days, to advise further.

If you cannot view the map on our contact us page, please call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our Digital Team by emailing [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in England, Wales and Scotland. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact City Hall.

Technical information about this website’s accessibility

The Greater London Authority (GLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • some images migrated from the old site do not yet have a text alternative, so people using a screen reader cannot access the information (WCAG 2.1 A criterion 1.1.1 - non text content). We plan to ensure there are appropriate text alternatives for all images on the Team London site by December 2019. When we publish new content we’ll make sure our use of images meets accessibility standards.
  • on an organisation’s profile, when using a magnifier, the ‘completed / not completed’  status is not close enough to the links to match them up easily (WCAG 2.1 A criterion 3.3.2 - labels or instructions)
  • when viewing organisational details at 400% zoom in Chrome, horizontal scroll is needed (WCAG 2.1 AA criterion 1.4.10 - reflow)

We plan to have fixed all the listed issues by the end of December 2019.

Disproportionate burden

N/A - we are planning to fix all the issues we have so far identified in testing.

Content that’s not within the scope of the accessibility regulations

  • the map which shows the location of volunteering opportunities is not yet fully navigable by keyboard only (this fails WCAG 2.1 A criterion 2.1.1 - keyboard navigation)

The accessibility regulations do not require us to ensure maps are fully WCAG compliant, provided the information is given in an alternative format for navigational maps. The location can be viewed as a list in addition to a map and the listings give location addresses. However we are still looking at ways to improve the keyboard navigation for this. 

  • on the feedback form, screen reader users are not able to hear what is presented on the image challenge window that appears on the screen (via the 'reCaptcha' widget), as there are no descriptions for the images.

As this widget is third-party content which is not under our control (neither funded, nor developed by us), it falls under the exemptions of the accessibility regulations - Application, 4. (2)(e). However this also affects all of London.gov.uk and we will investigate alternative solutions to fix this by September 2020.

How we tested this website

This website relaunched in May 2019. It was built to comply with WCAG 2.1 AA and was tested against this throughout the build. This means that rather than specifying a sample of pages to test, all the new content types (templates) and key user journeys were tested as they were developed. It was last retested in September 2019.

All accessibility testing was done by Test Partners, who also carried out an expert review across different assistive technologies. 

We tested:

Note: this was formerly a microsite that was redeveloped in 2019 to sit on our existing site.

Read the full accessibility test report.

What we’re doing to improve accessibility

We will resolve all outstanding non-compliance issues that are within our control (detailed under ‘non compliance with the accessibility regulations’) by the end of December 2019. 

We have created a backlog of potential accessibility and usability improvements, identified via an expert review, and will work with our suppliers and partners to address these by September 2020.

We are planning training for staff (content editors and designers) to ensure new content we create adheres to accessibility and usability standards. 

This statement was prepared on 23 September 2019. It was last updated on 16 October 2019.

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