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Accessibility statement for Team London

This website is run by the Greater London Authority (GLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This site has been built to be as accessible as possible and tested against WCAG 2.1 AA. There are some areas which are not yet fully accessible:

  • some images do not yet an appropriate text alternative, so people using screen reader software may find some links are repetitive or verbose.
  • some headings are nested at the wrong level and some text elements that should be headings are not. Some form input elements do not have explicitly associated text labels, and some form components use the ‘fieldset’ element inappropriately. On the Opportunity pages, there is a minor structural issue with the calendar tool. These may cause some minor usability issues for screen reader software users.
  • on the Search – Find a volunteering role page, the text warning that filters are applied automatically comes in the wrong place in the reading order, which may have an impact on screen reader software users.
  • on the Find volunteers page, one text element does not have sufficient contrast, so it may be hard to read for people with low vision.
  • when viewing The Finding Volunteers page at 400% zoom in Chrome, horizontal scroll is needed, some text is cropped and some text appears in narrow columns, making it hard to read.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within five working days, to advise further.

If you cannot view the map on our contact us page, please email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our Digital Team by emailing [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in England, Wales and Scotland. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact City Hall.

Technical information about this website’s accessibility

The Greater London Authority (GLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • a small number of images do not have an appropriate text alternative. Some people using screen reader software may find that some links are repetitive or too verbose (WCAG 2.1 Level A criterion 1.1.1 - non text content). We have been ensuring staff are trained up to do this so that as we publish new content our use of images meets accessibility standards. Our site now also enforces the addition of alt text.
  • some headings are nested at the wrong level and some text elements that should be headings are not. Some form input elements do not have explicitly associated text labels, and some form components use the ‘fieldset’ element inappropriately. On the Opportunity pages, there is a minor structural issue with the calendar tool. These may cause some minor usability issues for screen reader software users. (WCAG 2.1 Level A criterion 1.3.1 – info and relationships). 
  • on the Search – Find a volunteering role page, the text warning that filters are applied automatically comes in the wrong place in the reading order (WCAG 2.1 Level A criterion 3.3.2 Labels or Instructions). 
  • on the Find volunteers page, one text element does not have sufficient contrast, so it may be hard to read for people with low vision (WCAG 2.1 Level AA criterion 1.4.3 Colour Contrast). 
  • when viewing The Finding Volunteers page at 400% zoom in Chrome, horizontal scroll is needed, some text is cropped and some text appears in narrow columns, making it hard to read (WCAG 2.1 AA criterion 1.4.10 - reflow).

We plan to have fixed all the listed issues by the end of April 2023.

Disproportionate burden

N/A - we are planning to fix all the issues we have so far identified in testing.

How we tested this website

This website was upgraded and relaunched in May 2022. It was built to comply with WCAG 2.1 AA and was tested against this throughout the build. This means that rather than specifying a sample of pages to test, all the new content types (templates) and key user journeys were tested as they were developed. It was last retested in April 2022.

All accessibility testing was done by Test Partners, who also carried out an expert review across different assistive technologies.

We tested:

  • The new Team London (volunteering) site, available at /programmes-strategies/volunteering/search/

Note: this was formerly a microsite that was redeveloped in 2019 to sit on our existing site.

Read the full accessibility test report.

What we’re doing to improve accessibility

We aim to resolve all outstanding non-compliance issues that are within our control (detailed under ‘non compliance with the accessibility regulations’) by the end of July 2022.

We have created a backlog of potential accessibility and usability improvements, and will work with our suppliers and partners to address these.

We are planning training for staff (content editors and designers) to ensure new content we create adheres to accessibility and usability standards.

This statement was prepared on 05 September 2019. It was last updated on 23 May 2022.

Need a document on this page in an accessible format?

If you use assistive technology (such as a screen reader) and need a version of a PDF or other document on this page in a more accessible format, please get in touch via our online form and tell us which format you need.

It will also help us if you tell us which assistive technology you use. We’ll consider your request and get back to you in 5 working days.