Team London Skill-UP by Twitter. Focusing on how to make the most of the powerful social media tool.

Team London Skill-UP

The Team London Skill-UP programme matches skilled business volunteers with staff from small charities to help them develop their skills and become more efficient in their roles.

Skills gaps can be a problem for London's small charities - which make up 96 per cent of the sector. Staff often work in small teams multitasking different areas of expertise, such as finance, HR and communications. But it is not possible to be an expert in all these roles; charities need external support, advice and training to support their staff. That’s where Skill-UP helps.

Team London Skill-UP works in partnership with specialist businesses whose staff volunteer their time to develop and deliver training courses to small charities. This allows the organisations to be as effective and efficient as possible and have an even greater impact on London’s communities.

The programme is unique as it offers high-quality free training combined with post-training support to ensure that the learning is integrated into the daily running of the organisation. This support will be mentoring or online support.

Team London Skill-UP modules

Human Resources by CIPD

How to link training into your business plan. Also prepares you for a productive relationship with your CIPD mentor – typically a minimum of 6 months – and offers useful resource materials.

Finance by Citi An overview of everything you need to know to keep your charity’s finances in order. Includes twelve months mentoring (a full financial cycle). 
Communications and PR by Portland How to communicate in the right way to the right people by creating bespoke strategy for your charity. Includes six months mentoring.
Social Media by Twitter Providing tips and guidance on how to run campaigns on Twitter. Follow up training consists of a live Q&A Twitter session for two months after the training.
Strategy and Business Planning by Elixirr A tailored strategy and realistic business goals are vital for the success and sustainability of any organisation or business. A strategy and business plan are two distinctly different documents but there is overlap between them. This module will help you to articulate your goals and provide practical tools and advice on how to achieve them. Includes access to a mentor for six months. 

Working with Businesses and Partnerships by Natixis Global Asset Management

An overview of how to prepare your organisation for a potential business/charity partnership. Includes a practice pitch session at a City office.  
Digital Upskilling by Microsoft Helping to improve your basic digital knowledge and understanding of the positive impact that technology can have on your organisation. Includes access to a mentor for up to six months, guidance and support.

Module dates and applications

Human Resources by CIPD 26 November 2019 Apply here until 15 Nov 2019
Finance by Citi Not currently available  
Communications and PR by Portland Not currently available  
Social Media by Twitter 21 November 2019 Apply here until 8 Nov 2019
Strategy and Business Planning by Elixirr 22 November 2019 Apply here until 8 Nov 2019

Working with Businesses and Partnerships by Natixis Global Asset Management

Not currently available  
Digital Upskilling by Microsoft Not currently available  


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Important information

​​​​​​To participate, organisations should be:

  • a small charity, or non-profit with an income of under £1.5 million per annum
  • prepared to participate in the post-training mentoring provided by the employee volunteer
  • prepared to share regular feedback to Team London and provide a case study

Feedback from delegates

"For a charity of our size, it was invaluable. I knew nothing coming into the room and I now feel able to lead my organisation in a more efficient way. We’ve struggled with direction so far, and we now have a good place to start improving our practice and helping us change lives."
Delegate from Elixirr: Business Planning and Strategy Writing

"We hope that by up-skilling charities they will be better equipped to communicate to their audiences. This matters to their staff and the vulnerable people they help, because charities which reach wider audiences with a powerful narrative are more likely to raise the required funds and awareness. London is the greatest city in the world, and we are excited to be part of a team trying to make it better."
Tim Allen, managing Director, Portland, Communications Skill-UP

What to expect from your training



Our Twitter module is a great opportunity to learn how to make Twitter work best for you and your organisation, in a session run by experts from Twitter at their London HQ. 

This module will help you:

  • get the most out of Twitter
  • plan successful social media campaigns
  • learn how to raise awareness of your brand and cause
  • learn how to avoid pitfalls
  • understand best practice

Within a few weeks after the training session you will be invited to take part in a live Twitter Q&A, hosted by Twitter staff. This will help you integrate your learning into your organisation.


Our CIPD module promises to give you an understanding of the employee lifecycle and where HR interacts. The training is designed to help your employees, your organisation, and you, have a positive and mutually beneficial experience working together. This is:

  • From advertising a vacancy
  • Interviews
  • Recruitment
  • Induction
  • Performance management
  • Development and training
  • Exiting the organisation


A tailored strategy and realistic business goals are vital for the success and sustainability of any organisation or business. This module will help you to articulate your goals and provide practical tools and advice on how to achieve them. 

The Elixirr Skill-UP workshop will help you understand:

  • the difference between a strategy and a business plan and where the two overlap
  • the framework needed to create both documents
  • who needs to contribute
  • how to track progress and ensure implementation

The workshop will also provide practical sessions to create the foundation for your own documents for your charity


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