Volunteer Trainee Adviser

Aid and emergency | Poverty relief | Children and young people | Children | Families | Health and social care | Disability | Social justice and democracy | Law and legal support

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Location: Citizens Advice Harrow, Civic 9, Civic Centre, Station Road, Harrow, HA1 2XH (see map)

Travel: Harrow & Wealdstone station. Harrow Civic Centre / Harrow Mosque bus stop.

Start date: Ongoing

What will I be doing?

  • Advisers explore the client’s problem in more detail, providing in-depth advice which often requires extensive research.
  • An adviser will help the client identify their rights and responsibilities, the options available to them, and the most appropriate action to take.
  • Advisers are trained to use a comprehensive information system exclusive to Citizens Advice, and have access to specialist support in all the main enquiry areas.
  • An adviser will typically see two clients in a morning or afternoon session, with each interview lasting 45 minutes to an hour.
Citizens Advice Harrow

Citizens Advice Harrow

What impact will this have?

  • All sorts of people volunteer with us and for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied
  • It's a chance to make an active difference to people's lives in your community.
  • With full training, you’ll gain new skills, meet new people, and make a real difference to our clients by helping them overcome the problems they face.

When are you needed?

Options available:
Available times for volunteering role
Mon Tue Wed Thu Fri Sat Sun
Morning This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is not available This time slot is not available
Afternoon This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is not available This time slot is not available
Evening This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available

Commitment

  • 1 to 2 full days a week for a minimum of 2 years.

    Being a volunteer adviser or gateway assessor is a serious commitment, and we ask all prospective volunteers to carefully consider whether their individual circumstances are compatible with a regular, long term volunteering role before applying.

    We invest considerable resources in training and developing volunteers in these roles, in the expectation that they will make a long term contribution to the service we provide to our clients.
  • If you would like to volunteer but you can’t make a long term commitment, you can still make a valued contribution to our service.

    Please contact us for more information about the other volunteering opportunities available at Citizens Advice Harrow.

Expenses

  • Travel Expenses (maximum of £3.00 a day)

Background checks

  • No background checks are required

About the organisation:

Additional Information

What skills will be useful?
  • Academic
  • Maths
  • Reading
  • Writing
  • Interpersonal
  • Advice and support
  • Coaching
  • Counselling
  • Listening
  • Team working
  • Leadership
  • Organising
  • Professional
  • Technology
  • IT
What skills can I gain?
  • Charity
  • Interpersonal
  • Advice and support
  • Listening
  • Negotiating
  • Team working
  • Leadership
  • Organising
  • Professional

Training

  • Advisers are trained to use a comprehensive information system exclusive to Citizens Advice, and have access to specialist support in all the main enquiry areas.
  • The Learning Programme is a competency based modular programme, comprising individual study, observation activities, group sessions and external training courses.
  • A variety of methods is used to assess competence at various points during the programme, and a certificate is issued on completion.

Location

Citizens Advice Harrow, Civic 9, Civic Centre, Station Road, Harrow, HA1 2XH

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