Volunteer co-ordinator

People and communities | Refugees | Social justice and democracy

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Location: Morden Hill, London, SE13 7NP (see map)

Travel: Elverson Road station. Morden Hill bus stop.

Start date: Ongoing

What will I be doing?

  • Responding to enquiries and communicating with prospective volunteers
  • Handling the volunteer sign-up process - getting references, DBS checks, signing documents etc. Also filing and organising sign-up documents
  • Communicating regularly with existing and new volunteers - setting up training, ensuring the befriending relationship is working, getting feedback, etc
  • Maintaining the database of volunteers
  • Assisting with matching volunteers with refugee families - by location, interests, skills etc. You will need to get to know the families to make an assessment about the sort of support needed
  • Being an active member of the steering group, helping to shape the group's activities and supporting refugees
Open sign

Open sign

What impact will this have?

  • When refugees are resettled, they are finally finding a place of sanctuary after years of fear and danger. They can put roots down and say "we are safe now". Lewisham Refugee Welcome provides the community connections so that they can build friendships, find a warm welcome and be part of a strong community.
  • We know from refugees that volunteers are a vital part of the support they get as they settle into their new homes. The volunteer co-ordinator plays a crucial role in managing the team of befrienders and ensuring that the right people are matched with families.
  • As volunteer co-ordinator, you will be helping to build a cohesive society where people are better neighbours, newcomers feel more welcome and cities are more inclusive.
  • Befriending is about equality. It is listening, talking, drinking (lots of!) tea, laughing, being kind, hearing difficult stories, learning about another culture, going for a walk. It can have a profound impact on both the volunteer and the person they meet with.

When are you needed?

Options available:
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Commitment

  • Typically we need 4-5 hours per week committed to this role, which you can work flexibly in whatever time works best for you. As you will be meeting volunteers and refugee families, you may need to give some time in the evenings or at weekends to suit them
  • Our board meets fortnightly, in person or via web chat. We also run occasional training sessions and social events

What else do I need to know?

  • The role is most suitable for someone who lives around SE London, as that is where the majority of refugees and volunteers are based.
  • Proficiency in Excel and Google Sheets is desired for database management
  • Although the address given is for Deptford, we're not based there! The role can be run from wherever you are and will require you to get around the borough to visit refugees and prospective volunteers. On average, we get 5-6 new volunteer registrations per month, plus you will be meeting existing volunteers

Background checks

  • A DBS check is required

About the organisation:

Additional Information

What skills will be useful?
  • Creative
  • Interpersonal
  • Advice and support
  • Caring
  • Coaching
  • Mentoring
  • Negotiating
  • Team working
  • Leadership
  • Organising
  • Practical
  • Professional
  • Technology
  • Volunteer management
What skills can I gain?
  • Interpersonal
  • Advice and support
  • Caring
  • Listening
  • Mentoring
  • Negotiating
  • Team working
  • Leadership
  • Governance
  • Leadership
  • Organising

Training

  • When you join, we will give you a full induction into the role and support as you get going. As it is a new role, you can help to shape the systems and processes we will use to manage our membership
  • Our board meets fortnightly to discuss issues, make plans and sort out any issues. You will be welcome to these meetings, to learn and help us grow and develop our group so we can support volunteers and refugees as much as possible
  • We run regular training sessions with all volunteers, and also with refugees to make sure we're providing full support

Location

Morden Hill, London, SE13 7NP

Register my interest