Visitor Engagement Volunteer

Children and young people | Culture, heritage and events | Galleries | Heritage | Museums and libraries | People and communities

Register my interest

Location: Florence Nightingale Museum, 2 Lambeth Palace Road, London, SE1 7EW (see map)

Travel: Lambeth North station. St Thomas' Hospital / A & E Department bus stop.

Start date: Ongoing

What will I be doing?

  • Assist the Visitor Experience team by facilitating short 15 min introduction tours to visitors
  • Facilitate object handling sessions with visitors
  • Meet and greet visitors
  • Help the museum gain an insight of its audience by encouraging visitors to take part in visitor surveys and recording visitor engagement data
  • Assist the retail team in promoting the museum guide book to visitors and operating the welcome desk and till to cover lunch breaks
  • Assist the learning team in setting up and clearing away school sessions and the preparation and facilitation of holiday activities for families
Image of Florence Nightingale's lamp in the museum

Image of Florence Nightingale's lamp in the museum

What impact will this have?

  • Help bring our collection to life and tell the story of Florence Nightingale
  • Support staff to play a vital role in the daily running of the Museum
  • Help to engage diverse audiences and provide our visitors with an excellent visitor experience

When are you needed?

Options available:
Available times for volunteering role
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Commitment

  • We are looking for individuals who can commit to either one or two 4-hour shifts per week for a minimum of 3 months. A regular pattern of working days is preferred with some degree of flexibility negotiable.
  • Shifts are half days (13.00-17.00) Monday – Friday and either morning (10.00-14.00) or afternoon (13.00-17.00) Saturday and Sunday.

What else do I need to know?

  • The role will suit someone who:

    Has an interest in museums and history, in particular nursing history

    Has good verbal communication skills and good customer service skills, confident in communicating with visitors of all ages

    Is proactive, friendly and welcoming

    Has the ability to take initiative and work well independently or as part of a team

    Is reliable and able to commit to one shift a week

    Is security conscious, adhering to the Museum’s policies concerning Health and Safety and the wearing of your pass at all times when on the premises
  • What we can offer you:

    Opportunity to gain experience working in a museum environment

    Relevant induction training as well as object handling and tour training

    Opportunity to develop new skills and gain valuable work-related experience

    The opportunity to develop communication skills and gain experience in working with people of different ages and backgrounds

    Opportunity to engage with history

    Experience of working in a visitor facing role improving communication skills through public speaking and story-telling

    Opportunity to meet new and like-minded people

    Travel expenses reimbursed up to £10
  • Once you have registered your interest for this role we will be in touch with details of how to submit a formal application. You can also apply online directly at https://florence-nightingale.co.uk/volunteer/

Expenses

  • Up to £10 travel expenses

Background checks

  • Other background checks are required

About the organisation:

Additional Information

What skills will be useful?
  • Interpersonal
  • Listening
  • Team working
  • Practical
  • Professional
  • Good verbal communication skills
What skills can I gain?
  • Charity
  • Events
  • Creative
  • Interpersonal
  • Team working
  • Leadership
  • Organising
  • Practical
  • Professional
  • Technology

Training

  • Full museum induction
  • Object handling training
  • Tour training

Location

Florence Nightingale Museum, 2 Lambeth Palace Road, London, SE1 7EW

Register my interest