As a TE&S Volunteer, your duties will include the following:. Acting as the first point of contact for the organisation and responding to enquiries from callers. Providing information about AUKW services and signposting callers to other relevant agencies. Logging all telephone enquiries on to AUKW CRM database. Ensuring that messages are passed on to relevant staff members promptly and as appropriate. Ensuring that voice messages that are left on the phone the previous day are actioned promptly. Booking appointments for service users who wish to have face-to-face meetings with the I&A team. Assisting with any other general admin tasks as required.
Organisation: Age UK Westminster
Location:
Westminster
Type:
Individuals,
Groups
Date: Ongoing/flexible